Youth Intake Specialist - RSI

International Rescue Committee - Dallas, TX

Full-time - Entry Level

Dallas, TX

Social Assistance

About the position

The Youth Intake Specialist plays a crucial role in assisting clients seeking access to Refugee School Impact services. This position involves conducting eligibility screenings, providing information about programs, facilitating enrollment, and connecting clients with both IRC services and external providers. The specialist is responsible for maintaining accurate records and collaborating with various stakeholders to ensure effective service delivery.

Responsibilities

• Maintain up-to-date knowledge and eligibility criteria for the Refugee School Impact program.
• Conduct eligibility screenings for internally and externally referred clients to Refuge School Impact.
• Support client enrollment into the program and refer ineligible clients to community resources as applicable.
• Detail each client interaction in accordance with established requirements.
• Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work or related field of study preferred.
• Minimum of 2 years' relevant professional experience in the human services field required; experience with refugee and/or immigrant populations strongly preferred.
• Experience working with youth strongly preferred.
• Strong relationship building, diplomacy, and networking skills.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Valid driver's license and insurance with a willingness to conduct home visits for program enrollment.
• Self-starter with excellent problem-solving skills and the ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Nice-to-haves

• Fluency in a second language such as Pashto, Dari, Spanish, Farsi, Arabic, Burmese, and Swahili is highly desirable.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $143 per month
• Dental insurance starting at $6.50 per month
• Vision insurance starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plan with immediately vested matching
• Disability insurance
• Life insurance
• Employee Assistance Program available for staff and their families.