Zales Line Concierge - Seasonal Support - Penn Square Mall - Oklahoma City

Signet Jewelers - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Zales Line Concierge position is a temporary role focused on enhancing customer experience at the Penn Square Mall location. The primary purpose of this role is to support the store team in delivering exceptional customer service, managing customer traffic, and ensuring operational efficiency. The Line Concierge will play a crucial role in creating a Customer First culture by assisting customers, managing appointments, and maintaining safety protocols.

Responsibilities

• Perform daily administrative and clerical duties related to traffic queuing, appointment coordination, and customer service.
• Input customer contact information into Clienteling from daily appointment tracker and walk-in traffic lists for future outreach.
• Assist in the overall flow of traffic and line queueing for scheduled appointments and walk-in customers.
• Greet and welcome every customer, identifying their intent and directing them to the appropriate jewelry consultant or line.
• Encourage customers who cannot wait to make an appointment with the virtual team or schedule an appointment for a future date.
• Direct customers to the appropriate line and review social distancing guidance.
• Refer customers to QR codes on in-store signage and enforce local occupancy limits.
• Manage the Daily Appointment Tracker and Walk In Traffic lists to assist with checking people in for appointments.
• Acknowledge appointments as 'show' or 'no show' in Clienteling as customers check in for appointments.
• Assist with in-store fulfillment initiatives and outbound shipments as directed.
• Adhere to all established health & safety, security, and loss prevention policies and procedures.
• Assist with general office duties as required and cleaning protocols between customer interactions.
• Answer the store telephone as needed and perform additional duties and projects as assigned.

Requirements

• Customer Service Experience preferred
• Attention to detail
• Basic computer skills