Zales Line Concierge

Signet Jewelers - Niles, OH

Part-time - Entry Level

Niles, OH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Zales Line Concierge position is a part-time, temporary role focused on enhancing customer experience in a retail jewelry environment. The role involves managing customer traffic, ensuring operational efficiency, and supporting the store team in delivering exceptional customer service. The Line Concierge will play a key role in creating a Customer First culture by greeting customers, coordinating appointments, and maintaining safety and compliance standards.

Responsibilities

• Perform daily administrative and clerical duties related to traffic queuing and customer service.
• Input customer contact information into Clienteling from daily appointment tracker and walk-in traffic lists.
• Assist in managing the flow of traffic and line queueing for scheduled appointments and walk-in customers.
• Greet and welcome every customer, identifying their intent and directing them to the appropriate jewelry consultant or line.
• Encourage customers to make appointments with the virtual team or schedule future appointments.
• Direct customers to the appropriate line and review social distancing guidance.
• Enforce local occupancy limits and assist in rerouting customers to the virtual workforce as needed.
• Manage the Daily Appointment Tracker and Walk In Traffic lists for checking in appointments and taking new ones.
• Acknowledge appointments as 'show' or 'no show' in Clienteling as customers check in.
• Assist with in-store fulfillment initiatives and outbound shipments as directed.
• Adhere to all established health & safety, security, and loss prevention policies and procedures.
• Assist with general office duties and cleaning protocols between customer interactions.
• Answer the store telephone as needed and perform additional duties as assigned.

Requirements

• Customer Service Experience preferred
• Attention to detail
• Basic computer skills