Lenovo - Morrisville, NC
posted about 1 month ago
Full-time
Morrisville, NC
10,001+ employees
Computer and Electronic Product Manufacturing
About the position
The Zero Touch Enrollment Registration Analyst is responsible for managing the overall operations of the Google ZTE process, ensuring data accuracy and timely service delivery for all customers. This role involves onboarding customers, executing quality checks, troubleshooting issues, and identifying gaps in the registration process while collaborating with internal teams.
Responsibilities
- Collect customer information and perform the onboarding process
- Ensure all the registrations are applied correctly and in a timely manner
- Execute quality checks
- Troubleshoot errors by submitting Google tickets or internal IT tickets
- Identify potential gaps in the E2E process of the registrations
- Join weekly calls with the ODT and proactively bring updates of issues/escalations
Requirements
- 2+ years of relevant work experience
Nice-to-haves
- Effective written and oral communication in English
- Background of Google ZTE registration (strongly preferred)
- Goal-orientated individual with strong time and task management
- Solution oriented skills
- Strong customer focus and ability to manage significant customer expectations
- Organized and methodical person with logical approach in addressing issues and strong analytical skills
- Strong teamwork ethic
- Knowledge and consistent use of Microsoft Office
