Zone Team Leader

Ollie's Bargain Outlet - Mechanicsburg, PA

Full-time - Entry Level

Mechanicsburg, PA

General Merchandise Retailers

About the position

The Zone Team Leader (ZTL) is responsible for guiding and directing the operations of a specific zone within a retail store. This role focuses on merchandising, customer service, and ensuring a positive experience for both associates and customers. The ZTL oversees a team dedicated to maintaining store standards and executing operational procedures effectively.

Responsibilities

• Successfully execute established procedures for their assigned store zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure proper planning and receipt of merchandise, and timely stocking of the sales floor.
• Supervise associates operating within the assigned zone, providing daily tasks and ensuring productivity.
• Ensure that all customer service standards meet company expectations.
• Manage scheduling and staffing for effective unloading and processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates, ensuring accurate and timely follow-up on tasks.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent required; Associate's or Bachelor's degree related to business management preferred.
• Minimum of two years' retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment and preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong field sales career growth & talent development culture for top performers.
• 20% Associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.