TL;DR: According to customer reviews of Resume Now, job seekers are satisfied with the ease of use, resume template designs, and AI features of its basic resume builder; but many expressed frustration with Resume Now’s pricing transparency and subscription models. Resume Now’s customer service also received mixed feedback. On the other hand, users of Teal’s all-in-one AI Resume Builder, Cover Letter Generator, and Job Application Tracker loved Teal’s ability to customize resumes to unique job postings and convenient pricing options.
Hiring managers look at resumes all day. Unfortunately, that means they don’t have time to give minor mistakes the benefit of the doubt, especially when they have quality resumes in the pile.
Resume builders make it easy to create a polished and professional resume from scratch. But with so many tools out there, from drag-and-drop interfaces to basic templates, it can be hard to know which one to choose.
This article analyzes reviews of Resume Now, summarizes the pros and cons based on previous job seekers experiences, and considers whether Resume Now is a worthwhile tool to help you create a stellar resume.
What is Resume Now?
Resume Now is an online resume builder and cover-letter builder to help you put together your resume and show off your best self in job applications.
Resume Now has three core tools:
- Semi-customizable resume templates
- Resume builder with AI assistance for writing and optimizing
- Cover lever generator with AI assistance
You can select a resume template from a collection of options and enter or upload your information for a custom-looking resume that you can download in .doc, PDF, or .txt formats.
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Resume Now offers similar functionality for writing a cover letter with their cover-letter builder via their sibling company, Cover Letter Now. If you access the cover-letter builder via Resume Now, you’ll still see Resume Now branding, but it’s the same tool with the same pricing model.
Both Resume Now and Cover Letter Now also curate resume templates and cover-letter templates to choose from based on what’s popular with job seekers who have similar experience levels.
This can be helpful for entry-level job seekers who want a resume template or cover-letter template that can help offset their relative lack of work experience.
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Resume Now’s templates come in a variety of styles and customizable color palettes.
When it comes to resume writing, Resume Now’s resume builder offers AI to make copy suggestions for headers and job descriptions; the AI can also rewrite selected lines of text at the user’s discretion.
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In this example, you can select fill out basic information about yourself for your resume header.
In this example, you can select pre-written text snippets based on the job title for a job description.
Once you’ve selected or written copy for a job description, you can use AI in Resume Now to “enhance” selected lines of text, such as in this example for someone applying for a position as a Data Entry Operator.
Finally, when you’ve finished building your resume, you can download it for free in .txt format or pay a fee—which converts into a larger monthly fee after 14 days unless you cancel in advance—to download your resume in either .doc or PDF format.
All in all, Resume Now seems like a potentially helpful option for building a resume.
But when it comes to making a resume or writing a cover letter, you need to ensure you find a service that can optimize your resume or cover letter for your unique job-seeking needs, with easy-to-use features and transparent pricing.
Resume Now reviews on Trustpilot
4.3/5 ⭐️
On the review website Trustpilot, Resume Now has an average score of 4.3 from over 9,900 reviewers.
That score is respectable but not exceptional. Plus, over 20 percent of all their reviews have ratings of fewer than five stars. Clearly Resume Now is doing some things right but also has areas for improvement.
So, what are customers saying?
Some job-seekers who used Resume Now were very happy with the service, such as Kellyanne, below, who said on Trustpilot that Resume Now is “simple, effective, very efficient, and user-friendly.”
Not all job seekers who tried Resume Now were unsatisfied. Some were eventually won over by Resume Now’s customer-service team.
Erika stated below on Trustpilot that even though she originally had a “concern” when using Resume Now, the customer-service representative was extremely helpful and adequately rectified the situation to provide a great customer experience.
Other job seekers “liked the tool,” like Natália, below, but didn’t give Resume Now a top score because they weren’t fully satisfied that Resume Now wasn’t proactively transparent with their pricing model.
As Natália put it:
“Payment only becomes clear after [the resume] is ready.”
Resume Now reviews on X
On social media, we see reviews of Resume Now that reflect similar sentiments as the ones above, ranging from overall satisfaction to concerns of pricing transparency.
For example, on X, Farhan, below, recommends Resume Now to another user based on their past experience that “made the resume-building experience easier.”
And Dazai presents their complaints on X about pricing, saying that Resume Now didn’t make it clear enough that they were going to be charged a subscription fee, which Dazai called “absolutely ridiculous.”
Resume Now reviews on Reddit
Reddit reviews of Resume Now are even more candid about the pricing issue than the X reviews. For instance, some felt Resume Now was a “scam” because of the lack of transparency over the subscription model.
Neither of the below Reddit users who tried Resume Now understood from Resume Now that they were opting into a monthly subscription fee, indicating that Resume Now doesn’t adequately explain how its pricing works.
The first reviewer claims they discovered many other job seekers who felt Resume Now didn’t charge them fairly, and the second reviewer was upset that Resume Now didn’t fully rectify the situation by only offering a partial refund.
We see in reviews of Cover Letter Now that its customers have the same concerns about pricing.
For instance, in the below review, Corey makes clear that although the cover-letter is easy to use, they were upset that the subscription fee felt tacked on at the end of the building process.
Clearly there are ongoing issues of concern about how Resume Now charges its customers, communicates its pricing model and responds to pricing complaints. This begs the question, is it reasonable to say Resume Now is a free service as it claims?
Let’s analyze reviews of Resume Now that are specifically about pricing issues to uncover some answers about whether Resume Now is free or not.
Resume Now pricing reviews
The most-common concern from job seekers who reviewed Resume Now had to do with its pricing.
The issue is twofold.
First, a high proportion of job seekers who used Resume Now didn’t fully understand when paying that they were paying for a pricey subscription service, showing that Resume Now is not always transparent about its subscription mode during payment.
But more problematically, there’s also the question of whether Resume Now is free.
Resume Now promotes itself as “free” but makes users pay for downloading their resume in any format other than .txt format. Resume Now doesn’t disclose this payment requirement until after job seekers spend time and effort building what they think will be a free resume.
For example, Haile was upset to discover that Resume Now did not adequately suit their needs unless they paid, despite the fact that Resume Now claimed to be free.
And below, Heather explicitly says they were “under the impression that it was free” before realizing it effectively wasn’t, also wishing that Resume Now would’ve been more clear about the cost “in the beginning.”
In many responses to reviews that critique Resume Now for misleading people about the cost, Resume Now often emphasizes that job seekers can both build a resume for free and download it in .txt format for free—hence why Resume Now thinks it’s okay to call itself “free.”
However, building a resume is only helpful if you can download it in an application-ready format, .doc or PDF
Therefore, the only parts of Resume Now that are free are the parts that don’t provide any effective value to job seekers.
Resume Now customer service reviews
If Resume Now’s pricing and subscription service are misleading and confusing, do reviews indicate that its customer service is any better?
Mostly, yes. But with some caveats. For instance, if the best that can be said about a customer’s experience is that they felt relieved to be fully refunded, that puts Resume Now’s customer service in a tight spot.
For example, Julie agreed to the initial nominal payment after being led to believe Resume Now was free—on top of also being surprised by the subscription charges—but they were ultimately grateful to customer service for issuing a full refund.
And below, Renata has a similar experience, requesting and receiving a full refund after also being disappointed by Resume Now’s subscription-model transparency, noting that customer service was nice about it.
Likewise, below, Scott came to “appreciate” their refund but also brought up the unique concern that they were charged for doing something not just accidentally, but something they felt should’ve been obvious was accidental.
Resume Now product reviews
Finally, let’s analyze customer reviews about Resume Now to see if its resume builder is a good tool.
Here we see a mixed bag. Most job seekers appear to value the resume builder, the available templates, and the AI-writing features, at least insofar as they're all sufficient and meet expectations.
In other words, when it comes to the quality of the professional resumes that users can create on Resume Now, most people don’t have any gripes.
But some people did communicate a few minor limitations.
For example, Gabriel notes in their review of Resume Now that the template formatting isn’t flexible.
And Holly, in their below review of Resume Now, acknowledged that the resume builder is “easy” to use but nevertheless felt irritated that a preview image of their resume didn’t include page breaks.
Resume Now review summary
If you’re considering Resume Now's services to help get a more professional-looking resume during your job hunt, you might get sufficient but not exceptional functionality and you will certainly get misleading pricing.
Resume Now: Pros
- Satisfactory resume-building and AI functionality
- Good template selections
- Adequate customer service
Resume Now: Cons
- Misleading claims to be free
- Not adequately clear and transparent about its subscription-based pricing model
- Template-formatting lacks customization
Who is Resume Now best for?
Since Resume Now has nice templates that can also be curated for inexperienced job seekers, and because its resume builder is at least easy to use, first-time job seekers in any field might find Resume Now and Cover Letter Now helpful for their job search.
Resume Now can assist young job seekers write a professional-looking resume and cover letter that they can be used as starting points in their careers—as long as these job seekers are aware of both Resume Now’s costs and pricing model.
Resume Now vs Teal reviews
If you compare Teal reviews to Resume Now reviews, it’s clear that job seekers feel Teal is the better option for customizing resumes with more advanced AI features and for having flexible payment options.
To start, reviews on Trustpilot are generally more positive for Teal than for Resume Now. Both have overall scores of 4.3—but unlike Resume Now, over 80 percent of all of Teal’s reviewers gave Teal a top score of five stars, indicating how much job seekers enjoy Teal’s AI resume builder.
Dacious, in their below review of Teal on Trustpilot, gave a full score of five because Teal provided “the right tools to create a targeted resume that increases visibility.”
Customers also appreciate Teal’s superior AI functionality, which crafts custom resume sections. Not just based on job title, but also on keywords from specific job postings.
Plus, you can create your own prompts. Teal provides a Match Score to let you know how well your resume stacks up to each job posting.
Lastly, in contrast to Resume Now, job seekers value Teal’s transparent and flexible pricing options that make their job search less stressful, as shown by the below example from a LinkedIn review by Amanda.
Why job seekers prefer Teal
When comparing Resume Now to Teal, Teal's features help tailor a resume to the unique jobs you’re applying for and for its flexible pricing options that don’t push you into subscriptions.
With flexible pricing, Teal offers:
- A generous free plan
- Weekly pricing options
- Hassle-free cancellations
Pricing: Teal vs. Resume Now
- Teal+: $9/week or $29/month
- Resume Now: Offers download access for useful resume-file formats for a fee of $1.85, followed by an automatic subscription cost of $5.85/month
Unlike Resume Now’s pricing options, neither Teal’s weekly nor monthly monthly options auto-renew. Customers have to opt in, so you’re never paying for something you’re not using.
Teal offers more for your resume
What sets Teal apart from Resume Now is its all-in-one approach to personalizing your job search.
It’s why job seekers like Ashleigh say this of Teal:
“It was the virtual assistant for my job search. It gave me a way to organize things and a way to track things.”
And it's why customers like Morgan love the unique features in Teal like its Job Application Tracker:
“I had this folder on my computer that had different versions of my resumes, and it was just so hard to manage. [Teal] really helped to simplify the process and removed the stress of needing to manage this all myself.”
Teal offers AI resume and cover-letter creation without needing an existing resume to get started, and also includes:
- Resume Analysis so you don’t miss any key details
- A Match Score to ensure your resume aligns with every role
- A Job Application Tracker to organize your search every step of the way
- Contacts and Company Trackers help you remember who you know from where
- Email follow-up templates and reminders so you never miss a follow-up again
- Excellent customer service to lean on if you get stuck
- An extensive Career Hub chock-full of free resources for expert guidance
With Teal, you're not just getting a resume or applying to jobs endlessly and on your own—you're tracking your entire job-search pipeline, learning from each step and improving as you go. Sign up for Teal to create (and download) a resume for free.
Frequently Asked Questions
Is Resume Now actually free?
Technically yes, but the free services are very limiting. Users must pay to download their resumes in either .doc or PDF format.
Is Resume Now hard to cancel?
Customer feedback indicates that Resume Now might be hard to cancel. Some reported negative experiences while trying to cancel while others got full refunds.
Is it safe to use Resume Now?
It is mostly safe to use Resume Now. You won’t be scammed by Resume Now but be aware that its resume services aren't effectively free and that you’re automatically opting into a paid subscription.
Is Resume Now legit?
It depends. Resume Now’s resume builder works as intended and Resume Now isn’t technically a scam, but Resume Now still feels like a scam to many people because of its lack of transparency about its pricing.
