Account Manager I

CAPITAL LUMBER COMPANY • Donald, OR

13d • Onsite

About The Position

We are currently looking for an Account Manager for our Portland Branch. This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer’s issues. Services existing accounts and also establishes new accounts.

Requirements

• Typically requires a Bachelor's degree in Business or related field
• Understanding or knowledge of lumber industry and the company products and services
• Ability to model the Capital values and to provide innovative solutions
• Ability to effectively communicate, motivate and engage commitment of customers and team members
• Ability to drive and be accountable for results in a fast paced environment
• Ability to multi-task and have multiple projects going simultaneously
• A strong sense of urgency for goal achievement
• Results focused with ability to make quick decisions to changing conditions
• Strong follow-up is necessary on tasks to ensure proper results
• Detail-oriented with ability to handle details quickly, correctly and efficiently
• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

Responsibilities

• Sell/market Company products and services using all communication methods provided and within the parameters set by the Company
• Quote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors
• Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
• Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service
• Continually analyze customer base and manage according to the best return on time invested
• Actively participate in strategic planning and annual budgeting by account
• Complete training courses, classes and seminars as assigned
• Maintain on-going product knowledge meetings for your customers
• Perform product maintenance through cycle counts as necessary for specialty item inventory
• Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment

Benefits

• Paid Time Off (Sick, Vacation, Volunteer Time Off)
• 9 Paid Holidays
• Medical, Dental, and Vision Insurance
• TeleDoc
• Best Doctors
• Company Paid Life and Disability Insurance
• Pet Insurance
• 401(k) Plan with Match Percentage
• Employee Assistance Program
• Hearing Services
• Tuition Reimbursement
• Smart Dollar Wellness Program through Vitality with program completion incentive towards medical premium

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level