Technical Support Engineer Certifications

Explore the top Technical Support Engineer certifications that are important to a successful career.

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Getting Certified as a Technical Support Engineer

In the rapidly evolving world of technology, Technical Support Engineers stand as the backbone of user experience and system reliability. Certifications in this field serve as a testament to a professional's technical prowess and commitment to excellence in troubleshooting, customer service, and system maintenance.

This guide aims to illuminate the path for Technical Support Engineers seeking to enhance their credentials and advance their careers. By exploring the most respected certifications, you will be equipped to make informed decisions that align with your professional goals and the ever-changing landscape of tech support. Whether you're at the outset of your career or looking to refine your expertise, these certifications are a powerful tool to elevate your standing in the tech community.

Top Technical Support Engineer Certifications

Microsoft Certified: Azure Fundamentals
Microsoft
HDI Support Center Analyst (HDI-SCA)
HDI
ITIL Foundation Certification
AXELOS
Apple Certified Support Professional (ACSP)
Apple
Network+ Certification
CompTIA
Linux Professional Institute Certification (LPIC-1)
Linux Professional Institute (LPI)
CompTIA A+
CompTIA
Google IT Support Professional Certificate
Google
CompTIA A+
CompTIA
Microsoft Certified: Azure Fundamentals
Microsoft

Best Technical Support Engineer Certifications

Microsoft Certified: Azure Fundamentals

Certification Provider
Microsoft
Best For
IT Support Specialist, Cloud Enthusiast, Entry-level Cloud Engineer, Technical Sales Professional, Recent IT Graduates, Business Decision Makers with a focus on cloud solutions
Description
The Microsoft Certified: Azure Fundamentals certification is an entry-level credential that validates foundational knowledge of cloud services and how those services are provided with Microsoft Azure. It covers basic cloud concepts, core Azure services, security, privacy, compliance, and trust, as well as Azure pricing and support. This certification is ideal for individuals looking to demonstrate an understanding of cloud concepts, Azure services, workloads, security, and privacy. It serves as a first step for those new to cloud computing and can be a springboard to more advanced Microsoft Azure certifications.
Includes Certification
Yes
Time to Complete
20-30 hours
Price
$99
Prerequisites
  • No formal technical experience is required.
  • A basic understanding of general technology concepts, including networking, storage, compute, application support, and application development, is recommended.
  • Familiarity with the concept of cloud computing and its basic components is beneficial.
  • Understanding of the principles of cloud computing such as High Availability, Scalability, Elasticity, Agility, Fault Tolerance, and Disaster Recovery is helpful.
  • Completion of the free online learning paths for Azure Fundamentals on Microsoft Learn is advised as preparation.
  • Passing the AZ-900: Microsoft Azure Fundamentals exam is required to earn the certification.

    • HDI Support Center Analyst (HDI-SCA)

    Certification Provider
    HDI
    Best For
    Technical Support Analyst, Help Desk Analyst, Customer Support Representative, IT Support Specialist, Service Desk Technician, Support Center Team Lead
    Description
    The HDI Support Center Analyst (HDI-SCA) certification is designed for technical support professionals seeking to enhance their customer service skills and improve their performance in a support center environment. This certification focuses on key competencies such as problem-solving, communication, process improvement, and IT service management principles. Through this program, candidates learn best practices in handling customer issues effectively and contributing to the overall success of the support team. The HDI-SCA certification validates an individual's ability to provide high-quality service in a support center role.
    Includes Certification
    Yes
    Time to Complete
    16 hours
    Price
    Prerequisites
  • No formal education or experience prerequisites; however, it is recommended that candidates have at least six months of experience in a support center or help desk environment.
  • Understanding of basic technical support concepts and customer service principles.
  • Completion of the HDI Support Center Analyst training course is recommended but not mandatory.
  • Passing the HDI Support Center Analyst certification exam.
  • Willingness to adhere to the HDI Code of Ethics.
  • Recertification is required every two years to maintain the validity of the certification.

    • ITIL Foundation Certification

    Certification Provider
    AXELOS
    Best For
    IT Service Managers, IT Project Managers, IT Support Staff, IT Consultants, IT Developers, Quality Analysts
    Description
    The ITIL Foundation Certification, offered by AXELOS, is a globally recognized credential that validates an individual's understanding of the IT Infrastructure Library (ITIL) framework and its principles. It focuses on providing a comprehensive grasp of ITIL service lifecycle, the core concepts, and terminologies used in the ITIL service lifecycle, and the contribution of ITIL practices to service management excellence. This certification is ideal for IT professionals seeking to improve service processes and enhance their service management skills.
    Includes Certification
    Yes
    Time to Complete
    20-30 hours
    Price
    Prerequisites
  • No formal prerequisites for the ITIL Foundation Certification.
  • A basic understanding of the IT environment is recommended.
  • Completion of an accredited training course is highly recommended but not mandatory.
  • Self-study is an option, but access to the official ITIL Foundation syllabus and sample exams is suggested.
  • Understanding of the English language, as the examination is typically conducted in English.
  • Registration for the ITIL Foundation exam through an accredited examination organization.

    • Apple Certified Support Professional (ACSP)

    Certification Provider
    Apple
    Best For
    IT Support Specialists, Technical Support Engineers, System Administrators with macOS focus, Help Desk Technicians, Apple Technology Consultants, Macintosh Technicians
    Description
    The Apple Certified Support Professional (ACSP) certification is designed for IT professionals specializing in macOS support. This certification validates an individual's ability to configure key services, perform basic troubleshooting, and support multiple Mac users. The ACSP certification covers the latest version of macOS, ensuring that certified professionals are up-to-date with Apple's technologies and best practices for system management and support. Obtaining the ACSP demonstrates expertise in macOS and a commitment to proficiently assisting Mac users.
    Includes Certification
    Yes
    Time to Complete
    40 hours
    Price
    Prerequisites
  • Basic knowledge of macOS and experience with Mac computers
  • Familiarity with macOS setup, management, and troubleshooting techniques
  • Understanding of macOS core functionality and built-in applications
  • Completion of the latest macOS Support Essentials course (recommended but not required)
  • Passing the ACSP certification exam for the current version of macOS
  • Registration for an Apple Tech ID to take the certification exam

    • Network+ Certification

    Certification Provider
    CompTIA
    Best For
    Network Administrator, Systems Administrator, IT Technician with networking focus, Help Desk Technician, Network Support Specialist, Junior Network Engineer
    Description
    The Network+ Certification by CompTIA is a globally recognized credential that validates the essential knowledge and skills needed to design, configure, manage, and troubleshoot wired and wireless networks. Aimed at IT professionals with at least nine months of networking experience, this certification covers network technologies, installation and configuration, media and topologies, management, and security. Candidates who earn this certification demonstrate their ability to support and maintain network infrastructures, making them valuable assets in various IT roles.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $338
    Prerequisites
  • At least 9-12 months of networking experience is recommended before taking the exam.
  • A basic understanding of computer hardware, configurations, and operating systems is suggested.
  • Familiarity with network technologies, including TCP/IP and the OSI model, is beneficial.
  • Knowledge of network infrastructure and network troubleshooting is helpful.
  • There are no formal education requirements, but a high school diploma or equivalent is generally expected.
  • No prior certifications are required to take the Network+ exam, although many candidates might have already earned the CompTIA A+ certification.

    • Linux Professional Institute Certification (LPIC-1)

    Certification Provider
    Linux Professional Institute (LPI)
    Best For
    System Administrator, Junior Linux Administrator, IT Support Specialist, Network Administrator, Technical Support Engineer, DevOps Engineer
    Description
    The Linux Professional Institute Certification (LPIC-1) is a globally recognized credential validating the fundamental skills and knowledge required to maintain Linux systems. Offered by the Linux Professional Institute, LPIC-1 covers essential tasks such as Linux command line, basic maintenance, installing and configuring workstations, and networking. As an entry-level certification, it is designed for IT professionals seeking to affirm their Linux system administration expertise. The certification process involves passing two exams that test practical abilities and theoretical understanding of Linux operating systems.
    Includes Certification
    Yes
    Time to Complete
    80-120 hours
    Price
    $200 per exam
    Prerequisites
  • No formal prerequisites; however, LPI recommends having 12 months of Linux administration experience or equivalent knowledge.
  • Understanding of basic hardware architecture and system components.
  • Familiarity with GNU and Unix commands, Linux file systems, and the Linux kernel.
  • Knowledge of system startup and basic networking, including configuring and troubleshooting.
  • Passing two exams: 101-500 and 102-500.
  • Agreement to the LPI's code of conduct.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, troubleshooting, and customer service. A+ certified professionals are adept at addressing common IT issues, from networking and operating systems to security and mobile devices. This certification is often seen as a starting point for a career in IT, and it involves passing two exams that test a candidate's competence in both theoretical knowledge and practical problem-solving.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements, but a high school diploma or equivalent is commonly expected by employers.
  • It is recommended (but not required) to have 9 to 12 months of hands-on experience in the lab or field.
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2).
  • Basic understanding of computer and networking concepts.
  • Knowledge of operating systems, including Windows, iOS, Android, Apple OS X, and Linux.
  • Familiarity with security, software troubleshooting, and operational procedures.

    • Google IT Support Professional Certificate

    Certification Provider
    Google
    Best For
    Aspiring IT Support Specialists, Entry-level IT Technicians, Career Changers into IT, Recent High School Graduates interested in IT, Individuals seeking Google-affiliated IT credentials, Professionals with non-IT background exploring tech opportunities
    Description
    The Google IT Support Professional Certificate is an entry-level certification designed by Google to prepare individuals for IT support roles. This online program, hosted on Coursera, covers fundamental IT concepts including troubleshooting, customer service, networking, operating systems, system administration, and security. It is ideal for those new to the field, providing a hands-on curriculum that can be completed in about six months. Successful completion equips learners with the necessary skills to start a career in IT support and qualifies them to apply for related roles at Google and other companies.
    Includes Certification
    Yes
    Time to Complete
    100-200 hours
    Price
    $39 per month
    Prerequisites
  • No prior experience is required to enroll in the program.
  • Basic understanding of English is necessary as the course content is delivered in English.
  • Access to a computer and a stable internet connection to participate in online learning.
  • Commitment to complete approximately 5-10 hours of study per week for about six months.
  • Payment of the course fee or financial aid application for those who qualify.
  • Registration on the Coursera platform to access the course materials.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills essential for entry-level IT professionals. It covers a broad spectrum of topics including hardware, operating systems, networking, security, mobile devices, and troubleshooting. Earning the A+ certification demonstrates a technician's ability to perform critical IT support tasks and provides a solid foundation for a career in information technology. The certification process involves passing two exams, designed to test the candidate's practical and theoretical understanding of core IT support functions.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements, but a high school diploma or equivalent is commonly expected.
  • It is recommended (but not required) to have 9 to 12 months of hands-on experience in the lab or field.
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2).
  • Basic understanding of computer and networking concepts is beneficial.
  • There are no prerequisites in terms of other certifications needed before taking the CompTIA A+.
  • Continuing Education (CE) credits are required to keep the certification valid after three years.

    • Microsoft Certified: Azure Fundamentals

    Certification Provider
    Microsoft
    Best For
    Entry-Level IT Professionals, Career Changers into IT, Sales and Marketing Professionals in Cloud Solutions, Business Analysts, Project Managers, Students Interested in Cloud Technologies
    Description
    The Microsoft Certified: Azure Fundamentals certification is designed for individuals seeking foundational knowledge of cloud services and how those services are provided with Microsoft Azure. This certification covers basic cloud concepts, core Azure services, security, privacy, compliance, and trust, as well as Azure pricing and support. Ideal for those new to cloud computing or Azure, it serves as a stepping stone for more advanced Microsoft certifications. No prior technical experience is required, making it accessible for a broad audience interested in understanding cloud technologies.
    Includes Certification
    Yes
    Time to Complete
    20-30 hours
    Price
    $99
    Prerequisites
  • No prior technical IT experience is required.
  • Understanding of general technology concepts, including networking, storage, compute, application support, and application development is beneficial.
  • Familiarity with the concept of cloud computing and its basic principles is recommended.
  • General knowledge of what Microsoft Azure is and what it offers is helpful, but not mandatory.
  • Completion of the free online learning paths for Azure Fundamentals on Microsoft Learn is advised as preparation.
  • Registration for the AZ-900 exam, which can be taken at a certified testing center or online.

    • Cisco Certified Technician (CCT)

    Certification Provider
    Cisco Systems
    Best For
    Network Support Technicians, Data Center Technicians, Field Service Technicians, Help Desk Technicians, Network Administrators with entry-level experience, IT Professionals transitioning to networking roles
    Description
    The Cisco Certified Technician (CCT) certification provided by Cisco Systems is designed for technicians who perform onsite support and maintenance of Cisco networking and system devices. Focusing on skills essential for onsite job roles, the CCT ensures individuals have the knowledge to work with Cisco equipment, diagnose issues, replace hardware, and perform basic networking tasks. The certification covers multiple tracks, including Data Center, Routing & Switching, and TelePresence, each tailored to specific equipment types and operational needs.
    Includes Certification
    Yes
    Time to Complete
    40-50 hours
    Price
    $125
    Prerequisites
  • No formal prerequisites are required for CCT certification, but practical experience in working with computers and networking is highly recommended.
  • Understanding of basic networking concepts and familiarity with Cisco equipment and software is beneficial.
  • Completion of the recommended training course for the specific CCT track (Data Center, Routing & Switching, or TelePresence) is advised.
  • Passing the associated exam for the chosen CCT track is required to earn the certification.
  • Candidates must register for and schedule the exam through the Pearson VUE website.
  • Recertification is required every three years to maintain CCT status, which involves passing the current version of the relevant CCT exam.

    • Certified Information Systems Security Professional (CISSP)

    Certification Provider
    (ISC)²
    Best For
    Information Security Manager, Cybersecurity Analyst, Security Architect, IT Director/Manager, Chief Information Security Officer (CISO), Network Security Engineer
    Description
    The Certified Information Systems Security Professional (CISSP) is a globally recognized credential offered by (ISC)². It validates an individual's expertise in designing, implementing, and managing a best-in-class cybersecurity program. With a focus on eight core domains of information security, the CISSP certification ensures that holders are equipped with advanced knowledge and skills in security and risk management, asset security, security architecture and engineering, communication and network security, identity and access management (IAM), security assessment and testing, security operations, and software development security. It is ideal for experienced security practitioners, managers, and executives interested in proving their knowledge across a wide array of security practices and principles.
    Includes Certification
    Yes
    Time to Complete
    100-150 hours
    Price
    $749
    Prerequisites
  • A minimum of five years cumulative, paid work experience in two or more of the eight domains of the CISSP CBK (Common Body of Knowledge).
  • A four-year college degree (or equivalent) or an approved credential from the (ISC)² approved list, which can satisfy one year of the required experience.
  • Candidates without the required experience can take the exam to become an Associate of (ISC)² while working towards the experience needed for full certification.
  • Endorsement by an existing (ISC)² certified professional in good standing, attesting to the candidate's professional experience and ethical standing.
  • Agreement to the (ISC)² Code of Ethics.
  • Passing the CISSP examination with a score of 700 points or greater out of 1000 points.

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    Benefits of Having a Technical Support Engineer Certification

    Validation of Technical Expertise: A Technical Support Engineer certification is a formal recognition of your technical proficiency and problem-solving skills. It assures employers that you have undergone rigorous training and assessment, validating your ability to troubleshoot, manage, and resolve technical issues effectively.

    Competitive Edge in the Job Market: In the crowded field of IT support, a certification can be the key differentiator that makes your resume stand out. It demonstrates to hiring managers that you are committed to your career and have invested in acquiring specialized knowledge that can immediately benefit their organization.

    Access to Advanced Tools and Methodologies: Certification programs often provide exposure to the latest tools, technologies, and best practices in technical support. This knowledge is crucial for staying relevant in an industry that is constantly evolving, ensuring you can adapt to new challenges and maintain high service standards.

    Higher Earning Potential: Certified Technical Support Engineers are in high demand and can command higher salaries due to their verified skills and the value they bring to a team. A certification can be a powerful leverage in salary negotiations, reflecting your worth and dedication to the profession.

    Professional Development and Growth: Pursuing a certification is a clear indication of your commitment to continuous learning and professional growth. It can lead to more advanced roles within technical support or open up pathways to specialize in areas such as network administration, cybersecurity, or systems engineering.

    Increased Confidence and Credibility with Clients: When you are certified, clients and colleagues view you as a reliable source of technical knowledge. This credibility can enhance customer satisfaction, foster trust, and build your reputation as a skilled and dependable Technical Support Engineer.

    Networking Opportunities: Certification programs often come with membership to professional bodies and access to exclusive forums. These networks can be invaluable for sharing knowledge, finding mentors, and discovering new career opportunities within the field of technical support.

    Structured Learning and Specialization: Certification courses offer a structured approach to learning, covering a comprehensive range of topics that you might not encounter on the job. This can help you specialize in niche areas of technical support, making you an asset to teams dealing with specific technologies or industry sectors.

    How to Choose the Best Technical Support Engineer Certification

    Choosing the right certification as a Technical Support Engineer is a pivotal step in carving out a successful career in the tech support domain. In a field that is as diverse as it is technical, the certifications you select can set you apart and showcase your expertise to current and prospective employers. This section is designed to guide you through the selection process, ensuring that the certifications you pursue not only enhance your skill set but also align with your professional development and career progression. Here are five essential tips to help you make an informed decision:
    • Evaluate Your Technical Foundation: Before diving into specialized certifications, ensure that you have a solid understanding of the core principles of technical support. Certifications that bolster your foundational knowledge in networking, hardware, and operating systems, such as CompTIA A+ or Network+, are often prerequisites for more advanced studies and can provide a broad base from which to build your expertise.
    • Specialize Based on Your Interests: Technical support encompasses a wide range of areas, including cybersecurity, cloud computing, and database management. Reflect on the aspects of your job that you are most passionate about and pursue certifications that specialize in those areas. For example, if you are interested in network security, a certification like the Certified Information Systems Security Professional (CISSP) could be beneficial.
    • Industry Demand and Career Advancement: Research the certifications that are most in demand within the industry and by potential employers. Certifications that are widely recognized and sought after, such as those offered by Cisco (CCNA, CCNP), Microsoft (MCSE, MCSA), or ITIL, can greatly enhance your employability and opportunities for career advancement.
    • Compatibility with Current Role: Choose certifications that complement the technologies and systems you currently work with or that your company supports. This ensures that the skills you gain are immediately applicable, allowing you to add value to your team and improve your performance in your current role.
    • Continuing Education and Renewal Requirements: Consider the long-term commitment of maintaining a certification, including the requirements for continuing education and renewal. Opt for certifications that offer a clear path for growth and learning, ensuring that your knowledge remains up-to-date and relevant in a rapidly changing tech landscape.

    Preparing for Your Technical Support Engineer Certification

    As a Technical Support Engineer, obtaining a certification can be a significant career milestone that demonstrates your expertise and commitment to the field. However, the journey to certification is not just about passing an exam; it's about truly understanding and being able to apply the technical knowledge in real-world situations. To maximize the benefits of your certification efforts, a strategic and thoughtful approach to preparation is essential. Here's how you can set yourself up for success and ensure that the time and resources you invest in certification propel your career forward.

    Identify Your Certification Goals: Before embarking on your certification journey, it's crucial to identify what you want to achieve. Are you looking to validate your existing technical support skills, specialize in a particular technology or product, or expand your expertise into new areas such as network administration or cybersecurity? Understanding your goals will help you choose the right certification and tailor your preparation to cover the most pertinent areas of knowledge.

    Develop a Comprehensive Study Plan: Once you've selected a certification, create a detailed study plan that encompasses all the topics included in the certification syllabus. Divide the content into sections and set a realistic timeline for covering each one. Make sure to allocate time for hands-on practice, as technical support often involves practical problem-solving skills. Incorporate regular intervals for revision and use practice tests to gauge your understanding and readiness for the actual exam.

    Utilize a Variety of Learning Resources: Don't limit yourself to just the official study materials. Expand your learning by using a mix of resources such as online tutorials, technical forums, books, and flashcards. Video content can be particularly helpful for visual learners or for complex topics that benefit from demonstration. Diversifying your study resources can provide you with multiple perspectives and a deeper grasp of the subject matter.

    Join a Community of Peers: Networking with other professionals pursuing the same certification can be incredibly beneficial. Join study groups, participate in online communities, and engage in discussions. Sharing knowledge and experiences can help clarify concepts and provide insights that you might not have encountered studying alone. Moreover, peers can offer support and motivation, which is invaluable when preparing for a challenging certification exam.

    Apply Knowledge Practically: Theory is important, but the ability to apply what you've learned is what will truly set you apart as a Technical Support Engineer. Seek out opportunities to use your knowledge in practical scenarios, whether through simulations, lab environments, or real-life troubleshooting. Practical application not only reinforces your learning but also builds confidence in your ability to handle the kinds of technical issues you'll face in the field.

    Reflect and Adjust Your Approach: As you progress through your study plan, take time to reflect on what's working and what isn't. If certain topics are proving difficult, consider seeking out additional resources or asking for help from knowledgeable colleagues

    Certification FAQs for Technical Support Engineers

    Is getting a Technical Support Engineer certification worth it?

    The worth of a Technical Support Engineer certification hinges on your career objectives and the technical complexity of the environments you aim to work in. For novices, certifications can be instrumental in grasping core concepts, technical procedures, and troubleshooting methodologies, which are crucial for a solid start in the field. For seasoned technicians, they offer a pathway to validate expertise, stay abreast of evolving technologies, and potentially unlock advancement opportunities.

    Certifications can also signal to employers a dedication to the profession and a proactive approach to skill enhancement. In a field where practical know-how is paramount, a certification, when combined with hands-on experience, can significantly bolster your professional standing and employability.

    Do you need a certification to get a job as a Technical Support Engineer?

    Certifications are not strictly necessary to become a Technical Support Engineer, but they can enhance your resume, particularly if you're new to the field or lack extensive experience. They demonstrate a commitment to the profession and a foundational understanding of technical concepts and customer service skills.

    Employers often value hands-on experience and problem-solving abilities as highly as certifications. However, having certifications from recognized institutions, like CompTIA or Microsoft, can give you a competitive edge and may be particularly beneficial for specialized technical support roles. Ultimately, a mix of relevant experience, strong communication skills, and targeted certifications can significantly bolster your prospects in the technical support job market.

    Can Technical Support Engineer certifications help pivoters make the transition into Information Technology from another career path?

    Yes, certifications can be a significant asset for those transitioning into a Technical Support Engineer role from a different career. They offer targeted knowledge and practical skills relevant to technical support, such as troubleshooting, network management, and customer service. Certifications can validate your technical expertise and show employers your dedication to mastering the core competencies of the support domain. They also often include access to resources and communities that can support your career change, making the transition smoother and helping you to establish professional connections in the tech support field.
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