Lead, Functional Architect - Lead to Cash

If you want to be part of a united team where everyone is empowered and trusted to make an impact, then Magic Leap could be the place for you. At Magic Leap, you will have the freedom to explore innovative solutions and use your talents to solve real-world problems. Working alongside industry experts, you can grow your skills and play a part in amplifying human potential at the intersection of the physical and digital worlds. Together, we can reimagine the world of work and make the impossible, possible.

• Provide product leadership and roadmap management for critical enterprise CRM and CMS applications and products with diverse stakeholders and consumers
• Promote digital transformation and business development by designing and conducting discoveries and readiness assessments, gathering requirements, evaluating results, and recommending solutions
• Present and communicate recommendations and solutions in a logical and easy-to-understand way to client stakeholders, including non-technical users
• Actively identify future needs for technology products and partnerships in conjunction with business and technology stakeholders
• Deliver client-facing training and presentations and help create client-facing materials
• Create and deliver industry-leading solutions on the Salesforce platform
• Perform declarative point-and-click administration and configuration of Salesforce
• Provide operational oversight of application support functions
• Act as the senior point of escalation for application-related issues and project activities
• Oversee and manage a portfolio of strategic application-related projects
• Foster collaboration between technology teams and partner with other key technology functions in the onboarding and support of applications
• Maintain support and product roadmap relationships with application vendors and manage and communicate upgrades and updates
• Manage the development of policies, procedures, assurance mechanisms, and metrics to meet any business-specific compliance requirements
• Configure and serve as a power user for our project management tools to best support our work, including and not limited to JIRA and Confluence
• Mentor and encourage skill development of project team members, and pursue opportunities for your professional development
• Identify service and methodology shortcomings; identify tools and best practices to correct or improve upon those issues and help implement and communicate those throughout our work.

• Highly-skilled Salesforce Solution Architects/Functional Lead
• Experience in large end-to-end implementations of Salesforce
• Works closely with Sales and Services, Marketing, Developer Relations, and Support
• Project/feature backlog prioritization
• Requirement engineering
• Development oversight
• Testing, release, and support for products serving clients and their stakeholders
• Advocate for business partners and provide strategic direction
• Project management, solution architecture, technical expertise, and creative problem-solving
• Team player
• Critical thinker
• Customer service-oriented
• Efficient
• Committed to supporting colleagues
• Boost skills in project management, technical implementation, and team management
• Broad software system exposure
• Experience maximizing organizations' efficiency through intelligent technology solutions
• Strong interpersonal skills
• Confident presence
• Conflict management skills
• Exceptional triaging skills
• Product leadership and roadmap management for enterprise CRM and CMS applications and products
• Promote digital transformation and business development
• Design and conduct discoveries and readiness assessments
• Gather requirements and evaluate results
• Recommend solutions
• Present and communicate recommendations and solutions to client stakeholders
• Actively identify future needs for technology products and partnerships
• Deliver client-facing training and presentations
• Create and deliver industry-leading solutions on the Salesforce platform
• Perform declarative point-and-click administration and configuration of Salesforce
• Provide operational oversight of application support functions
• Act as the senior point of escalation for application-related issues and project activities
• Oversee and manage a portfolio of strategic application-related projects
• Foster collaboration between technology teams
• Partner with other key technology functions in the onboarding and support of applications
• Maintain support and product roadmap relationships with application vendors
• Manage and communicate upgrades and updates
• Develop policies, procedures, assurance mechanisms, and metrics to meet business-specific compliance requirements
• Configure and serve as a power user for project management tools (e.g., JIRA and Confluence)
• Mentor and encourage skill development of project team members
• Pursue opportunities for professional development
• Identify service and methodology shortcomings
• Identify tools and best practices to correct or improve upon those issues
• Help implement and communicate improvements throughout the work.

• Freedom to explore innovative solutions
• Opportunity to solve real-world problems
• Growth of skills and development opportunities
• Working alongside industry experts
• Amplifying human potential at the intersection of physical and digital worlds
• Emphasis on diverse perspectives and everyone's voice matters
• Reimagining the world of work
• Partnership with bold partners
• Empowerment and trust within a united team
• Opportunity for impact and making the impossible possible
• Discretionary bonus
• Equity
• Fully comprehensive benefits package
• Competitive salary range