Senior Technical Implementation Manager

Axuall is seeking a Senior Technical Implementation Manager to join their Client Services Team. This role involves working closely with clients and internal teams to launch Axuall's technology and make it accessible to clinicians and medical staff. The ideal candidate should possess strong project management, technical expertise, customer relationship, and cross-functional collaboration skills. Responsibilities include researching and analyzing customer workflows, developing integration strategies, improving onboarding processes, providing client training, and ensuring a successful launch. This position plays a crucial role in improving healthcare operations and supporting Axuall's mission.

• Work within established frameworks and provide input for thoughtful evolution through research, data analysis, and mapping of existing customer workflows, roles, and requirements into product implementation models
• Develop customer-specific integration strategies tailored to their unique data requirements
• Enhance and develop go-to-market integration offerings for customer/vendor application data integrations
• Support technical sales discovery and design with potential customers
• Populate and improve templates and checklists that define a fantastic onboarding experience for customers
• Execute client training and other onboarding tasks, ensuring successful launch
• Follow through with clients to hold them accountable as they adapt to Axuall and invite their clinician populations
• Align with and report on customer-facing OKRs including clinician wallet activation
• Monitor new client performance and address any open issues to ensure timely resolution and great experience

• Strong project management skills
• Technical expertise
• Customer relationship skills
• Cross-functional collaboration skills
• Ability to research, analyze data, and map customer workflows, roles, and requirements
• Experience developing customer-specific integration strategies
• Knowledge of go-to-market integration offerings for customer/vendor application data integrations
• Ability to support technical sales discovery and design
• Familiarity with onboarding processes and creating templates and checklists
• Experience in client training and successful launch execution
• Ability to hold clients accountable and support their adaptation to the technology
• Monitoring client performance and addressing any issues for timely resolution

• Competitive salary and compensation package
• Opportunities for growth and advancement within the company
• Comprehensive training and onboarding program
• Access to templates and checklists for a fantastic onboarding experience
• Client training and support to ensure successful launch
• Alignment with customer-facing OKRs for clinician wallet activation
• Monitoring of client performance and timely issue resolution
• Expert level product knowledge of existing and new features
• Documentation of client feedback for ongoing process and product enhancement
• Extensive hands-on experience and knowledge of industry best practices
• Experience in consulting and project management within healthcare administration and/or human resource settings
• Experience in Client Implementation, Deployment, Client Success, or B2B Technical Account Management in Healthcare
• Experience in technical sales support
• Comfortable with ambiguity and change in a fast-paced environment
• Demonstrable track record of success within large healthcare enterprises
• Excellent communication, organizational, and problem-solving skills
• Exceptional technical competence and ability to learn new systems
• Resourceful, creative, and able to find innovative solutions
• Detail-oriented and able to work individually and collaboratively within a team environment.