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Entry Level Desktop Support Resume Example

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Common Responsibilities Listed on Entry Level Desktop Support Resumes:

  • Provide technical support for hardware and software issues via remote tools.
  • Assist in deploying and configuring new desktop systems and peripherals.
  • Collaborate with IT teams to resolve complex technical problems efficiently.
  • Utilize AI-driven diagnostics to troubleshoot and resolve user issues swiftly.
  • Document and update support tickets in the helpdesk management system.
  • Participate in cross-functional meetings to improve IT service delivery.
  • Implement security protocols to protect sensitive data on user devices.
  • Conduct training sessions for users on new software and technologies.
  • Monitor system performance and report anomalies to senior IT staff.
  • Engage in continuous learning to stay updated on emerging IT trends.
  • Contribute to process improvement initiatives within the IT support team.

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Entry Level Desktop Support Resume Example:

The best Entry Level Desktop Support resumes highlight a candidate's ability to efficiently troubleshoot and resolve technical issues. Emphasize your skills in hardware and software diagnostics, along with experience in customer service and communication. As remote work continues to rise, showcasing adaptability in supporting virtual environments is crucial. Make your resume stand out by quantifying your impact, such as reducing downtime or improving user satisfaction through effective support solutions.
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Rafferty Sandoval
[email protected]
•
(567) 890-1234
•
linkedin.com/in/rafferty-sandoval
•
@rafferty.sandoval
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github.com/raffertysandoval
Entry Level Desktop Support
Results-oriented Entry Level Desktop Support professional with a proven track record of resolving hardware and software issues, achieving a 95% problem resolution rate within 24 hours. Skilled in providing technical assistance and support to users, resulting in a 90% customer satisfaction rating. Proficient in network infrastructure setup and maintenance, minimizing downtime by 20% and ensuring uninterrupted connectivity for 200+ users.
WORK EXPERIENCE
Entry Level Desktop Support
03/2024 – Present
TechNet Solutions
  • Implemented an AI-powered chatbot for first-level support, reducing ticket volume by 35% and improving average response time from 2 hours to 15 minutes
  • Spearheaded the adoption of a cloud-based remote desktop management system, enabling seamless support for 500+ hybrid workers and cutting resolution times by 40%
  • Developed and delivered comprehensive cybersecurity training to all employees, resulting in a 75% decrease in successful phishing attempts and zero ransomware incidents in 2025
IT Support Technician
06/2023 – 02/2024
TechGen Engineering
  • Orchestrated the migration of 1,000+ workstations to Windows 11, completing the project 2 weeks ahead of schedule with a 99.8% success rate and minimal user disruption
  • Designed and implemented a self-service portal for common IT requests, reducing helpdesk tickets by 25% and saving an estimated 500 support hours annually
  • Collaborated with the network team to optimize Wi-Fi infrastructure, resulting in a 50% improvement in connection stability and a 30% increase in average speeds across the office
IT Support Specialist
12/2022 – 05/2023
TechGen Engineering
  • Resolved an average of 50 daily support tickets with a 98% first-call resolution rate, consistently exceeding team KPIs and receiving a 4.9/5 user satisfaction score
  • Initiated and led a hardware recycling program, responsibly disposing of 2,000+ outdated devices and generating $10,000 in cost savings through refurbishment and resale
  • Created a comprehensive knowledge base of common issues and solutions, reducing average ticket resolution time by 20% and facilitating smoother onboarding for new team members
SKILLS & COMPETENCIES
  • Proficiency in troubleshooting hardware and software issues
  • Excellent customer service and communication skills
  • Knowledge of network infrastructure setup and maintenance
  • Ability to install and configure computer systems, peripherals, and software
  • System performance monitoring and optimization
  • Timely response to help desk requests
  • Proficiency in diagnosing and resolving technical issues
  • Inventory management skills
  • Ability to provide training and guidance to users
  • Knowledge of various operating systems (Windows, MacOS, Linux)
  • Familiarity with remote desktop applications
  • Understanding of IT security principles
  • Ability to work in a team environment
  • Strong problem-solving skills
  • Knowledge of computer hardware components
  • Familiarity with office productivity software (Microsoft Office, Google Workspace)
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
  • Ability to manage multiple tasks and priorities effectively
  • Strong attention to detail
  • Ability to work under pressure and meet deadlines.
COURSES / CERTIFICATIONS
CompTIA A+ Certification
07/2023
Computing Technology Industry Association (CompTIA)
Microsoft Technology Associate (MTA) - IT Infrastructure
07/2022
Microsoft
Cisco Certified Entry Networking Technician (CCENT)
07/2021
Cisco Systems
Education
Associate of Applied Science in Information Technology
2016 - 2020
Portland Community College
Portland, OR
Information Technology
Network Administration

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Top Skills & Keywords for Entry Level Desktop Support Resumes:

Hard Skills

  • Troubleshooting and problem-solving
  • Hardware and software installation and configuration
  • Operating system knowledge (e.g., Windows, macOS, Linux)
  • Network troubleshooting and configuration
  • Active Directory and user account management
  • Remote desktop support
  • Hardware and software maintenance
  • Virus and malware removal
  • Backup and disaster recovery
  • Printer and peripheral device support
  • Basic scripting and automation
  • ITIL (Information Technology Infrastructure Library) knowledge

Soft Skills

  • Technical troubleshooting and problem-solving skills
  • Customer service and interpersonal skills
  • Attention to detail and accuracy
  • Time management and organization
  • Adaptability and flexibility
  • Communication and active listening
  • Teamwork and collaboration
  • Patience and empathy
  • Analytical and critical thinking
  • Documentation and reporting skills
  • Multitasking and prioritization
  • Professionalism and integrity

Resume Action Verbs for Entry Level Desktop Supports:

  • Troubleshot
  • Resolved
  • Installed
  • Configured
  • Assisted
  • Documented
  • Diagnosed
  • Upgraded
  • Maintained
  • Supported
  • Collaborated
  • Trained
  • Troubleshooted
  • Resolved
  • Installed
  • Configured
  • Assisted
  • Documented
  • Diagnosed
  • Upgraded
  • Maintained
  • Supported
  • Collaborated
  • Trained
  • Repaired
  • Tested
  • Implemented
  • Monitored
  • Troubleshooted
  • Escalated

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Resume FAQs for Entry Level Desktop Supports:

How long should I make my Entry Level Desktop Support resume?

For an Entry Level Desktop Support resume, aim for one page. This length is ideal as it allows you to concisely present your skills and experiences without overwhelming recruiters. Focus on relevant technical skills, education, and any hands-on experience, such as internships or volunteer work. Use bullet points for clarity and prioritize the most impactful information to make the best use of the space.

What is the best way to format my Entry Level Desktop Support resume?

A hybrid resume format is best for Entry Level Desktop Support roles, combining chronological and functional elements. This format highlights your technical skills while also showcasing any relevant work experience. Key sections should include a summary, skills, education, and experience. Use clear headings and consistent formatting, such as bullet points and bold text, to enhance readability and ensure your most relevant skills stand out.

What certifications should I include on my Entry Level Desktop Support resume?

Include certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation. These certifications demonstrate foundational knowledge and skills essential for desktop support roles. Present certifications in a dedicated section, listing them with the issuing organization and date obtained. This highlights your commitment to professional development and ensures recruiters can easily verify your qualifications.

What are the most common mistakes to avoid on a Entry Level Desktop Support resume?

Common mistakes include listing irrelevant experiences, neglecting technical skills, and using a generic resume. Avoid these by tailoring your resume to the role, emphasizing relevant skills like troubleshooting and customer service. Proofread to eliminate errors and ensure clarity. Overall, focus on showcasing how your skills and experiences align with the job requirements, making your resume a targeted and polished representation of your capabilities.

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See how your Entry Level Desktop Support resume compares to the job description of the role you're applying for.

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