IT Support Analyst Certifications

Explore the top IT Support Analyst certifications that are important to a successful career.

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Getting Certified as a IT Support Analyst

In the rapidly evolving realm of information technology, IT Support Analysts stand as critical pillars ensuring the seamless operation of tech infrastructures. Certifications in this field serve as a testament to an individual's technical prowess and commitment to professional growth.

This guide offers a comprehensive look into the certifications that can propel IT Support Analysts forward, providing them with the credentials to tackle complex challenges and advance in their careers. By delving into the nuances of each certification, you'll be equipped to make informed decisions that align with your professional goals and the ever-changing landscape of IT support.

Top IT Support Analyst Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification
AXELOS Global Best Practice
Certified Information Technology Professional (CITP)
American Institute of Certified Public Accountants (AICPA)
Cisco Certified Network Professional (CCNP) Enterprise
Cisco Systems
CompTIA A+
CompTIA
Amazon Web Services (AWS) Certified Solutions Architect – Associate
Amazon Web Services (AWS)
Certified Information Systems Auditor (CISA)
Information Systems Audit and Control Association (ISACA)
Microsoft Certified: Azure Administrator Associate
Microsoft
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified ScrumMaster (CSM)
Scrum Alliance
CompTIA A+
CompTIA

Best IT Support Analyst Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification

Certification Provider
AXELOS Global Best Practice
Best For
IT Service Desk Analysts, IT Support Technicians, IT Project Managers, IT Managers, IT Consultants, Entry-level IT Professionals
Description
The ITIL Foundation Certification is a globally recognized entry-level qualification that provides a comprehensive framework for managing IT service delivery. Offered by AXELOS Global Best Practice, it equips professionals with a fundamental understanding of ITIL principles, practices, and terminologies. The certification focuses on aligning IT services with business needs and covers key concepts such as service lifecycle management, service design, and continuous service improvement. Ideal for IT professionals seeking to enhance service quality and efficiency, this certification serves as a stepping stone for advanced ITIL certifications.
Includes Certification
Yes
Time to Complete
20-30 hours
Price
Prerequisites
  • No formal prerequisites for the ITIL Foundation Certification.
  • A basic understanding of IT concepts and terminology is recommended.
  • Interest in or some experience with IT service management is beneficial.
  • Completion of an accredited training course is highly recommended but not mandatory.
  • Self-study is an option, and official ITIL literature can be used to prepare for the exam.
  • Passing the ITIL Foundation exam is required to obtain the certification.

    • Certified Information Technology Professional (CITP)

    Certification Provider
    American Institute of Certified Public Accountants (AICPA)
    Best For
    CPAs specializing in Information Technology, Accounting Information Systems Managers, Senior Financial Analysts with IT expertise, IT Risk and Assurance Consultants, Management Accountants with a focus on IT, Forensic Accountants with technology proficiency
    Description
    The Certified Information Technology Professional (CITP) credential, offered by the American Institute of Certified Public Accountants (AICPA), is a designation for CPAs who demonstrate expertise in information technology. It focuses on bridging the gap between business and technology, emphasizing skills in risk assessment, business analytics, and information management. The certification process involves meeting experience requirements, passing an examination, and committing to ongoing education to maintain the credential. This certification is ideal for CPAs looking to enhance their tech fluency and leverage IT in strategic business decisions.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • Active CPA (Certified Public Accountant) license
  • Minimum of 1,000 hours of business experience in information technology within the 5-year period preceding the date of the CITP application
  • Passing the CITP Exam or meeting alternative exam requirements
  • Minimum of 75 hours of Information Technology continuing professional education (CPE) within the 5-year period preceding the date of the CITP application
  • Membership with the AICPA
  • Agreement to abide by the AICPA Code of Professional Conduct

    • Cisco Certified Network Professional (CCNP) Enterprise

    Certification Provider
    Cisco Systems
    Best For
    Network Engineer, Senior Network Administrator, Network Operations Specialist, Systems Engineer with networking focus, IT Manager with infrastructure oversight, Network Solutions Architect
    Description
    The Cisco Certified Network Professional (CCNP) Enterprise certification is a prestigious credential that validates an individual's expertise in enterprise networking solutions. Aimed at network engineers and administrators, it covers core technologies and a focus area of your choice. Candidates must demonstrate proficiency in routing, switching, network security, and automation. This certification requires passing two exams: a core exam and an enterprise concentration exam, ensuring a comprehensive understanding of enterprise network design, implementation, and management.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $900
    Prerequisites
  • A valid Cisco Certified Network Associate (CCNA) certification or any Cisco CCIE certification can act as a prerequisite.
  • Understanding of core networking concepts and experience with implementing and administering enterprise networking solutions.
  • Passing the core exam (350-401 ENCOR: Implementing and Operating Cisco Enterprise Network Core Technologies) is required.
  • Passing one of the concentration exams, which focus on specific topics such as advanced routing, SD-WAN, wireless, and network design (choose one from the current list offered by Cisco).
  • Recommended but not required: 3-5 years of experience with enterprise networking solutions.
  • Agreement to Cisco's professional certifications and confidentiality agreement is required before taking the exams.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, troubleshooting, and customer service. A+ certified professionals are adept at addressing common IT issues, from networking and operating systems to security and mobile devices. This certification is often seen as a starting point for a career in IT, and it involves passing two exams that test a candidate's competence in both theoretical knowledge and practical problem-solving.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements, but a high school diploma or equivalent is commonly expected by employers.
  • It is recommended (but not required) to have 9 to 12 months of hands-on experience in the lab or field.
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2).
  • Basic understanding of computer and networking concepts.
  • Knowledge of operating systems, including Windows, iOS, Android, Apple OS X, and Linux.
  • Familiarity with security, software troubleshooting, and operational procedures.

    • Amazon Web Services (AWS) Certified Solutions Architect – Associate

    Certification Provider
    Amazon Web Services (AWS)
    Best For
    Solutions Architect, Cloud Architect, Systems Engineer with cloud focus, DevOps Engineer, IT Project Manager with AWS projects, Software Developer with AWS deployment experience
    Description
    The AWS Certified Solutions Architect – Associate certification is a globally recognized credential offered by Amazon Web Services that validates an individual's expertise in designing scalable, elastic, secure, and cost-effective systems on the AWS platform. This certification focuses on architectural principles and services of AWS, including network design, storage, compute, and database services. It requires candidates to demonstrate their ability to design and deploy robust and reliable applications on AWS technologies, making it ideal for professionals seeking to prove their cloud architecture skills.
    Includes Certification
    Yes
    Time to Complete
    80 hours
    Price
    $150
    Prerequisites
  • At least one year of hands-on experience with AWS, including experience with AWS services and the AWS management interface.
  • Familiarity with network technologies and how they work in AWS, and a good understanding of the basic architectural principles of building on the AWS Cloud.
  • Knowledge of AWS global infrastructure, network technologies related to AWS, and security features and tools that AWS provides and how they relate to traditional services.
  • Ability to identify which AWS services meet a given technical requirement and knowledge of recommended best practices for building secure and reliable applications on the AWS platform.
  • An understanding of the basic architectural principles of building in the AWS Cloud, AWS global infrastructure, network technologies as they relate to AWS, and security features and tools that AWS provides.
  • There are no formal education requirements, but AWS recommends that candidates have the latest Cloud Practitioner or any Associate-level certification before taking the AWS Certified Solutions Architect – Associate exam.

    • Certified Information Systems Auditor (CISA)

    Certification Provider
    Information Systems Audit and Control Association (ISACA)
    Best For
    Information Systems Auditor, IT Audit Manager, Cybersecurity Auditor, Compliance Analyst, IT Risk and Assurance Consultant, IT Governance Professional
    Description
    The Certified Information Systems Auditor (CISA) is a globally recognized certification offered by ISACA that validates an individual's expertise in auditing, controlling, and assuring information systems. The certification focuses on the critical skills needed to manage vulnerabilities and ensure compliance with standards. CISA candidates must pass a comprehensive exam and possess professional experience, making it a standard of achievement for those pursuing a career in information systems audit, control, and security.
    Includes Certification
    Yes
    Time to Complete
    Price
    $575 - $760
    Prerequisites
  • A minimum of five years of professional information systems auditing, control, or security work experience (waivers for up to three years of experience may be available for certain education or additional certifications).
  • Successful completion of the CISA examination.
  • Adherence to the ISACA Code of Professional Ethics.
  • Compliance with the Continuing Professional Education (CPE) Policy which requires maintaining and extending knowledge, skills and professional competence with a minimum of 20 CPE hours annually and 120 CPE hours over a three-year period.
  • Agreement to abide by the Information Systems Auditing Standards as set by ISACA.
  • Application for CISA certification must be submitted within five years from the date of initially passing the examination.

    • Microsoft Certified: Azure Administrator Associate

    Certification Provider
    Microsoft
    Best For
    Cloud Administrator, Systems Administrator, Azure Cloud Engineer, IT Operations Manager, Network Administrator, DevOps Engineer
    Description
    The Microsoft Certified: Azure Administrator Associate certification validates an individual's expertise in managing cloud services that span storage, security, networking, and compute cloud capabilities. It focuses on the skills needed to implement, monitor, and maintain Microsoft Azure solutions, including major services related to computing, storage, network, and security. Candidates should have a strong grasp of Azure services, Azure workloads, security, and governance. This certification involves passing a rigorous exam that tests a candidate's ability to complete technical tasks related to Azure administration.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $165
    Prerequisites
  • Understanding of on-premises virtualization technologies, including VMs, virtual networking, and virtual hard disks.
  • Knowledge of network configuration, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
  • Familiarity with Active Directory concepts, including domains, forests, domain controllers, replication, Kerberos protocol, and Lightweight Directory Access Protocol (LDAP).
  • Knowledge of resilience and disaster recovery, including backup and restore operations.
  • Experience with using the Azure Portal, ARM templates, operating systems, cloud infrastructure, storage structures, and networking.
  • Passing the Exam AZ-104: Microsoft Azure Administrator, which is the required exam for the certification.

    • Project Management Professional (PMP)

    Certification Provider
    Project Management Institute (PMI)
    Best For
    Project Managers, Senior Project Managers, Project Coordinators, Project Analysts, Program Managers, Project Team Leaders
    Description
    The Project Management Professional (PMP) certification, offered by the Project Management Institute (PMI), is a globally recognized credential for project managers. It signifies a professional’s ability to manage projects efficiently, leading to successful outcomes. The certification process assesses a candidate's understanding of key project management concepts, methodologies, and best practices, as outlined in PMI's PMBOK Guide. Earning a PMP certification requires meeting education and experience requirements, passing a rigorous exam, and committing to ongoing professional development.
    Includes Certification
    Yes
    Time to Complete
    60-120 hours
    Price
    $555
    Prerequisites
  • A secondary degree (high school diploma, associate’s degree, or the global equivalent)
  • 7,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification
  • Alternatively, a four-year degree
  • 4,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification

    • Certified ScrumMaster (CSM)

    Certification Provider
    Scrum Alliance
    Best For
    Project Managers, Scrum Masters, Agile Coaches, Team Leads, Product Owners, Software Developers with interest in Agile methodologies
    Description
    The Certified ScrumMaster (CSM) certification, offered by the Scrum Alliance, is a highly respected credential that signifies a deep understanding of Scrum principles and practices. This certification focuses on preparing individuals to effectively facilitate, coach, and lead a Scrum team. It involves an interactive course that covers Scrum fundamentals, team roles, events, and artifacts, culminating in an exam. Holders of the CSM are recognized for their expertise in promoting and supporting Scrum as defined in the Scrum Guide, and are equipped to help their teams navigate the Scrum framework successfully.
    Includes Certification
    Yes
    Time to Complete
    16 hours
    Price
    Prerequisites
  • No formal prerequisites for taking the CSM course.
  • Completion of a two-day (16 hour) CSM course taught by a Certified Scrum Trainer (CST).
  • After completing the course, you must take the CSM exam.
  • Pass the CSM exam by correctly answering at least 37 of the 50 questions within the 60-minute time limit.
  • Accept the License Agreement and complete your Scrum Alliance membership profile.
  • Renewal of certification every two years, which requires earning Scrum Education Units (SEUs) and paying a renewal fee.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, operating systems, system troubleshooting, and security. Designed for entry-level IT professionals, the certification involves passing two exams that test the ability to install, maintain, customize, and operate personal computers. Earning the A+ certifies that the holder possesses the competencies needed to support today's core technologies from security to cloud to data management and more.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements
  • Basic understanding of computer systems and networking is recommended
  • 9 to 12 months of hands-on experience in the lab or field is highly recommended
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
  • Continuing Education (CE) program to maintain certification every three years
  • Payment of exam fees

    • Certified Information Systems Security Professional (CISSP)

    Certification Provider
    (ISC)²
    Best For
    Information Security Manager, Cybersecurity Analyst, Security Architect, IT Director/Manager, Chief Information Security Officer (CISO), Network Security Engineer
    Description
    The Certified Information Systems Security Professional (CISSP) is a globally recognized credential offered by (ISC)². It validates an individual's expertise in designing, implementing, and managing a best-in-class cybersecurity program. With a focus on eight core domains of information security, the CISSP certification ensures that holders are equipped with advanced knowledge and skills in security and risk management, asset security, security architecture and engineering, communication and network security, identity and access management (IAM), security assessment and testing, security operations, and software development security. It is ideal for experienced security practitioners, managers, and executives interested in proving their knowledge across a wide array of security practices and principles.
    Includes Certification
    Yes
    Time to Complete
    100-150 hours
    Price
    $749
    Prerequisites
  • A minimum of five years cumulative, paid work experience in two or more of the eight domains of the CISSP CBK (Common Body of Knowledge).
  • A four-year college degree (or equivalent) or an approved credential from the (ISC)² approved list, which can satisfy one year of the required experience.
  • Candidates without the required experience can take the exam to become an Associate of (ISC)² while working towards the experience needed for full certification.
  • Endorsement by an existing (ISC)² certified professional in good standing, attesting to the candidate's professional experience and ethical standing.
  • Agreement to the (ISC)² Code of Ethics.
  • Passing the CISSP examination with a score of 700 points or greater out of 1000 points.

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    Benefits of Having a IT Support Analyst Certification

    Validation of Technical Proficiency: An IT Support Analyst certification is a stamp of approval on your technical skills and knowledge. It demonstrates to employers that you have met industry-recognized standards and are proficient in the latest IT support practices and technologies. This validation is crucial in a field where staying current with technological advancements is a must.

    Increased Marketability: In the competitive IT job market, a certification can be the edge that gets your resume noticed. It's a clear indication of your dedication to the field and your proactive approach to career development. Certified IT Support Analysts often stand out to recruiters and hiring managers who are looking for candidates with verified skills.

    Access to Better Job Opportunities: Certifications can unlock new career paths and lead to more advanced positions within the IT support realm. They show that you're not only capable of handling basic support tasks but are also prepared to take on more complex challenges and responsibilities, potentially leading to roles with greater authority and higher pay.

    Professional Growth and Learning: The process of obtaining a certification ensures that you are learning the latest best practices and methodologies in IT support. This continuous learning helps you to grow professionally and stay ahead in a field that is constantly evolving, ensuring that your skills remain relevant and in-demand.

    Enhanced Confidence and Credibility: Earning a certification can significantly boost your self-confidence, knowing that you have a solid foundation of knowledge and skills. This confidence, in turn, enhances your credibility with employers, colleagues, and clients, establishing you as a knowledgeable and reliable IT Support Analyst.

    Networking Opportunities: Certification programs often come with the added benefit of connecting you with a community of professionals who share your interests and can provide support, mentorship, and opportunities for collaboration. This network can be an invaluable resource throughout your career, offering advice and opening doors to new possibilities.

    Higher Earning Potential: Certified IT Support Analysts often have the potential to earn higher salaries than their non-certified counterparts. The certification serves as proof of your expertise and commitment to the field, which can justify a higher pay grade and give you leverage in salary negotiations.

    Commitment to Professional Standards: By obtaining a certification, you are showing a commitment to maintaining professional standards and ethical practices in IT support. This commitment is highly valued by employers and can contribute to the overall quality and reputation of the services provided by their IT support teams.

    How to Choose the Best IT Support Analyst Certification

    Choosing the right certification as an IT Support Analyst is a strategic step that can significantly enhance your expertise and open doors to advanced career opportunities. In a field that is as dynamic and diverse as IT support, the certifications you choose can set you apart from your peers and demonstrate your commitment to professional growth. The following tips are designed to guide you through the selection process, ensuring that the certifications you pursue are in line with your professional development and the specific needs of the IT support industry.
    • Assess Role-Specific Skills: Evaluate certifications that cater to the core competencies required for an IT Support Analyst. Look for programs that enhance your troubleshooting, networking, and customer service skills. Certifications such as CompTIA A+ or Microsoft Certified: IT Support are tailored to these foundational areas and can validate your technical abilities.
    • Industry Demand and Specialization: Consider the demand for certain specializations within the IT support field. If there's a growing need for security expertise, a certification like CompTIA Security+ could be valuable. For cloud services, something like AWS Certified Cloud Practitioner might be more appropriate. Aligning your certification with industry demands can make you a more attractive candidate for specialized roles.
    • Compatibility with Current Technologies: Ensure that the certification is up-to-date with current technologies used in the industry. IT is a rapidly changing field, and certifications that focus on the latest software, hardware, and best practices will keep your skills relevant and marketable.
    • Professional Development Path: Look for certifications that offer a clear pathway for continued learning and advancement. Some certifications are part of a larger framework that allows you to build upon your knowledge and achieve higher levels of expertise, such as the Cisco certification track for networking professionals.
    • Return on Investment: Consider the time and financial investment required for each certification and weigh it against the potential career benefits. Some certifications may be more expensive or time-consuming but offer greater long-term rewards in terms of salary increases, job security, and career advancement. Choose a certification that provides a balance between cost, time commitment, and expected career benefits.

    Preparing for Your IT Support Analyst Certification

    Achieving an IT Support Analyst certification is a strategic move that can significantly enhance your career prospects and technical acumen. However, the journey to certification is not just about passing an exam; it's an opportunity to deepen your understanding of IT support frameworks, tools, and best practices. To maximize the benefits of your certification efforts, a deliberate and thoughtful approach to preparation is essential. Here's how you can prepare effectively to not only earn your certification but also to ensure that you're able to leverage your new knowledge in the field.

    Identify Your Certification Goals: Begin by determining what you want to accomplish with your certification. Are you seeking to solidify your foundational IT support skills, or are you looking to specialize in a particular technology or methodology, such as ITIL or network troubleshooting? Understanding your career trajectory and how the certification aligns with your goals will help you focus on the most pertinent areas of study and ensure that the time and resources you invest are aligned with your professional development plan.

    Develop a Comprehensive Study Strategy: Craft a detailed study plan that encompasses all the domains covered by the certification syllabus. Allocate dedicated study periods and divide the content into digestible segments. This structured approach allows you to systematically tackle the material and helps prevent burnout. Incorporate regular intervals for revision and self-assessment, such as quizzes or practice tests, to gauge your understanding and readiness for the actual exam.

    Utilize a Variety of Learning Resources: Don't limit yourself to just the official study guides or coursework. Expand your preparation by using a mix of resources, including online tutorials, video lectures, community forums, and hands-on labs. Diversifying your study materials can cater to different learning styles and provide a more rounded understanding of complex concepts. Additionally, consider joining a study group or finding a study partner to exchange knowledge and tackle challenging topics together.

    Immerse Yourself in Practical Experience: Theory is important, but there's no substitute for hands-on experience. Try to apply what you're learning in a practical setting, whether that's through a virtual lab environment, volunteering to take on new tasks at work, or assisting with IT projects in your community. Real-world application of your studies not only reinforces your knowledge but also helps you understand how to troubleshoot issues effectively and improve your problem-solving skills in a live environment.

    Stay Updated and Adapt: The IT field is constantly evolving, so it's crucial to stay current with the latest trends and technologies. As you prepare for your certification, keep an eye on industry news, updates to best practices, and emerging tools. This will not only assist you in passing the certification exam but also ensure that your knowledge remains relevant and applicable in a rapidly changing IT landscape. If new information arises that impacts the certification content, be prepared to adapt your study plan accordingly.

    Certification FAQs for IT Support Analysts

    Is getting a IT Support Analyst certification worth it?

    The value of an IT Support Analyst certification hinges on your career phase, professional objectives, and the particular needs of your industry sector. For novices, it can lay the groundwork for technical proficiency, familiarize you with key support frameworks, and signal dedication to prospective employers. For those already in the field, certifications can refresh or deepen expertise, perhaps in areas like cybersecurity or network management, showcasing a commitment to staying current in a rapidly evolving tech landscape.

    Certifications can bolster your resume, potentially leading to better job prospects or advancement opportunities. In a field where practical skills are paramount, a certification can serve as a testament to your capabilities and knowledge, setting you apart in a competitive job market.

    Do you need a certification to get a job as a IT Support Analyst?

    While certifications are not always a strict prerequisite for an IT Support Analyst role, they can significantly bolster your chances of being hired, especially if you're new to the field or lack extensive experience. Certifications demonstrate a foundational knowledge of IT principles and a commitment to the profession.

    Employers often look for candidates with a blend of technical acumen, problem-solving skills, and customer service experience. A certification, such as CompTIA A+ or Microsoft Certified: IT Support, can validate your technical skills and help you stand out. However, hands-on experience and soft skills are equally important and can sometimes outweigh certification, depending on the employer's specific needs.

    Can IT Support Analyst certifications help pivoters make the transition into Information Technology from another career path?

    Yes, IT Support Analyst certifications can be instrumental for those shifting from a different career into IT support. These certifications typically encompass essential technical skills, troubleshooting techniques, and customer service best practices crucial for the role. They serve to validate your technical acumen and show employers your dedication to mastering the core competencies of IT support. Additionally, the process of certification often includes practical, hands-on experience that can be pivotal in building confidence and competence in the IT support domain.
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