Service Delivery Manager Certifications

Explore the top Service Delivery Manager certifications that are important to a successful career.

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Getting Certified as a Service Delivery Manager

As the role of a Service Delivery Manager becomes increasingly critical in ensuring seamless operations and client satisfaction, obtaining certifications is a key step in validating your expertise and distinguishing yourself in a competitive landscape. For both aspiring and seasoned Service Delivery Managers, certifications provide a structured pathway to acquire and showcase essential skills, from IT service management to customer relationship management.

This guide is designed to help you navigate the diverse certification options available, aligning them with your career goals and the specific demands of the service delivery field. Whether you're just beginning your journey or seeking to enhance your proficiency, understanding the value and impact of these certifications is vital in forging a successful career as a Service Delivery Manager.

Top Service Delivery Manager Certifications

Certified Business Relationship Manager (CBRM)
Business Relationship Management Institute (BRMI)
Certified Change Management Professional (CCMP)
Association of Change Management Professionals (ACMP)
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified Information Systems Auditor (CISA)
Information Systems Audit and Control Association (ISACA)
Certified Software Quality Analyst (CSQA)
Quality Assurance Institute (QAI)
Six Sigma Black Belt Certification
American Society for Quality (ASQ)
Certified Business Operations Professional (CBOP)
International Association of Business Operations Professionals (IABOP)
Certified Customer Relationship Management Professional (CCMP)
Sales and Marketing Executives International (SMEI)
Certified Information Systems Security Professional (CISSP)
(ISC)²
Certified Business Development Professional
Business Development Institute International

Best Service Delivery Manager Certifications

Certified Business Relationship Manager (CBRM)

Certification Provider
Business Relationship Management Institute (BRMI)
Best For
Senior Business Relationship Managers, IT Relationship Managers, Experienced BRM Consultants, Strategic Partnership Managers, Business Transformation Managers, Senior Project/Program Managers
Description
The Certified Business Relationship Manager (CBRM) is a prestigious certification offered by the Business Relationship Management Institute (BRMI) that equips professionals with advanced strategies and tools to foster effective business relationships. This certification delves into the art and science of business value creation, emphasizing relationship management as a strategic capability. It is designed for seasoned BRMs who aim to drive business transformation and growth through influential partnerships and a deep understanding of business needs and IT capabilities. The CBRM certification involves rigorous training and examination, ensuring that certified professionals are adept at shaping business demand and delivering high-impact business outcomes.
Includes Certification
Yes
Time to Complete
40 hours
Price
Prerequisites
  • Hold the Business Relationship Management Professional (BRMP) certification or equivalent experience.
  • Minimum of one year of work experience in a business relationship management role after becoming a BRMP.
  • Completion of an accredited CBRM training course provided by a BRMI Authorized Training Provider (ATP).
  • Understanding of the BRM Body of Knowledge (BRMBOK).
  • Pass the CBRM certification exam.
  • Commitment to adhere to the BRMI Code of Ethics.

    • Certified Change Management Professional (CCMP)

    Certification Provider
    Association of Change Management Professionals (ACMP)
    Best For
    Change Management Consultants, Organizational Development Specialists, Project Managers with change management responsibilities, Human Resources Professionals involved in organizational change, Business Transformation Managers, Senior Executives overseeing change initiatives
    Description
    The Certified Change Management Professional (CCMP) is a globally recognized credential offered by the Association of Change Management Professionals (ACMP). This certification is designed for individuals specializing in change management who wish to demonstrate their expertise and commitment to the discipline. It focuses on validating a candidate's knowledge of ACMP's Standard for Change Management© and their ability to apply best practices in initiating, managing, and sustaining change in organizations. Obtaining the CCMP requires meeting specific educational and professional experience criteria, as well as passing a comprehensive exam.
    Includes Certification
    Yes
    Time to Complete
    Price
    $595
    Prerequisites
  • Bachelor’s degree or equivalent and a minimum of 3 years (4200 hours) of change management experience within the last 7 years
  • Secondary education (high school diploma, associate’s degree or global equivalent) and a minimum of 5 years (7000 hours) of change management experience within the last 7 years
  • Completion of 21 hours of instructor-led change management training aligned with the ACMP’s Standard for Change Management© within the last 7 years
  • Agreement to adhere to the ACMP Code of Ethics
  • Completion and submission of the CCMP application and payment of the application fee
  • Passing the CCMP examination

    • Project Management Professional (PMP)

    Certification Provider
    Project Management Institute (PMI)
    Best For
    Project Managers, Senior Project Managers, Project Coordinators, Project Analysts, Program Managers, Project Team Leaders
    Description
    The Project Management Professional (PMP) certification, offered by the Project Management Institute (PMI), is a globally recognized credential for project managers. It signifies a professional’s ability to manage projects efficiently, leading to successful outcomes. The certification process assesses a candidate's understanding of key project management concepts, methodologies, and best practices, as outlined in PMI's PMBOK Guide. Earning a PMP certification requires meeting education and experience requirements, passing a rigorous exam, and committing to ongoing professional development.
    Includes Certification
    Yes
    Time to Complete
    60-120 hours
    Price
    $555
    Prerequisites
  • A secondary degree (high school diploma, associate’s degree, or the global equivalent)
  • 7,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification
  • Alternatively, a four-year degree
  • 4,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification

    • Certified Information Systems Auditor (CISA)

    Certification Provider
    Information Systems Audit and Control Association (ISACA)
    Best For
    Information Systems Auditor, IT Audit Manager, Cybersecurity Auditor, Compliance Analyst, IT Risk and Assurance Consultant, IT Governance Professional
    Description
    The Certified Information Systems Auditor (CISA) is a globally recognized certification offered by ISACA that validates an individual's expertise in auditing, controlling, and assuring information systems. The certification focuses on the critical skills needed to manage vulnerabilities and ensure compliance with standards. CISA candidates must pass a comprehensive exam and possess professional experience, making it a standard of achievement for those pursuing a career in information systems audit, control, and security.
    Includes Certification
    Yes
    Time to Complete
    Price
    $575 - $760
    Prerequisites
  • A minimum of five years of professional information systems auditing, control, or security work experience (waivers for up to three years of experience may be available for certain education or additional certifications).
  • Successful completion of the CISA examination.
  • Adherence to the ISACA Code of Professional Ethics.
  • Compliance with the Continuing Professional Education (CPE) Policy which requires maintaining and extending knowledge, skills and professional competence with a minimum of 20 CPE hours annually and 120 CPE hours over a three-year period.
  • Agreement to abide by the Information Systems Auditing Standards as set by ISACA.
  • Application for CISA certification must be submitted within five years from the date of initially passing the examination.

    • Certified Software Quality Analyst (CSQA)

    Certification Provider
    Quality Assurance Institute (QAI)
    Best For
    Software Quality Analysts, Quality Assurance Managers, Senior Test Engineers, QA Project Leads, Software Development Engineers in Test (SDET) with 2+ years of experience, IT Quality Professionals
    Description
    The Certified Software Quality Analyst (CSQA) certification, offered by the Quality Assurance Institute (QAI), is a professional credential that validates an individual's comprehensive understanding of software quality principles and practices. This certification focuses on key areas such as quality leadership, quality assurance processes, project management, and quality control. It is designed for experienced professionals seeking to affirm their expertise in developing and maintaining software quality standards, and it involves passing a rigorous examination that tests the candidate's knowledge and application of software quality practices.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • A four-year degree from an accredited college-level institution plus two years of experience in the information services field
  • A three-year degree from an accredited college and three years of experience in the information services field
  • A two-year degree from an accredited college and four years of experience in the information services field
  • Six years of direct experience in the information services field
  • Agree to adhere to the QAI Code of Ethics for IT professionals
  • Pass the CSQA certification examination

    • Six Sigma Black Belt Certification

    Certification Provider
    American Society for Quality (ASQ)
    Best For
    Quality Manager, Process Improvement Manager, Operations Manager, Lean Six Sigma Consultant, Senior Project Manager, Manufacturing Engineer
    Description
    The Six Sigma Black Belt Certification from the American Society for Quality (ASQ) is a prestigious credential that signifies expertise in Six Sigma philosophy and principles, including supporting systems and tools. A Black Belt demonstrates team leadership, understands team dynamics, and assigns team member roles and responsibilities. Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles, have basic knowledge of lean enterprise concepts, and can identify non-value-added elements and activities. This certification requires a deep understanding of both the technical and managerial aspects of Six Sigma and is aimed at professionals seeking to lead projects and drive quality improvements within their organizations.
    Includes Certification
    Yes
    Time to Complete
    130-180 hours
    Price
    $538 (members) / $788 (non-members)
    Prerequisites
  • Completion of two Six Sigma projects with signed affidavits, or one completed project with a signed affidavit and three years of work experience in one or more areas of the Six Sigma Black Belt Body of Knowledge.
  • A minimum of three years of full-time, paid work experience in one or more areas of the Six Sigma Black Belt Body of Knowledge.
  • Work experience must be in a full-time, paid role. Paid intern, co-op, or any other coursework cannot be applied towards the work experience requirement.
  • Educational waivers are not offered for the Six Sigma Black Belt certification.
  • Understanding of Six Sigma tools and methods, including the DMAIC model and lean enterprise concepts.
  • Passing the ASQ Six Sigma Black Belt certification exam.

    • Certified Business Operations Professional (CBOP)

    Certification Provider
    International Association of Business Operations Professionals (IABOP)
    Best For
    Operations Manager, Business Process Analyst, Project Manager, Operations Analyst, Supply Chain Coordinator, Continuous Improvement Specialist
    Description
    The Certified Business Operations Professional (CBOP) credential, offered by the International Association of Business Operations Professionals (IABOP), is designed for individuals seeking to demonstrate expertise in the core areas of business operations. This certification emphasizes the importance of efficient business processes, project management, operational strategy, and performance improvement. Candidates will gain knowledge in operational best practices and will be equipped with the skills necessary to optimize business functions, enhance productivity, and drive organizational success. The CBOP is ideal for professionals aiming to validate their operational management skills and advance their careers.
    Includes Certification
    Time to Complete
    Price
    Prerequisites
  • A minimum of a bachelor's degree in business, operations management, or a related field, or equivalent work experience
  • At least two years of professional experience in business operations or a related area
  • Completion of the CBOP training program or courses offered by the IABOP or its approved providers
  • Understanding of core business operations concepts, including process management, project management, and operational strategy
  • Passing the CBOP certification examination
  • Agreement to adhere to the IABOP Code of Ethics and Professional Conduct

    • Certified Customer Relationship Management Professional (CCMP)

    Certification Provider
    Sales and Marketing Executives International (SMEI)
    Best For
    Customer Relationship Manager, CRM Analyst, Sales Manager with CRM focus, Marketing Manager with customer engagement emphasis, Business Development Professional, Account Manager with client retention responsibilities
    Description
    The Certified Customer Relationship Management Professional (CCMP) certification, offered by Sales and Marketing Executives International (SMEI), is designed for professionals seeking to enhance their expertise in managing customer relationships. This certification focuses on the principles and practices essential for developing, maintaining, and improving customer engagement and loyalty. Candidates will gain insights into customer behavior, learn strategies for effective communication, and understand how to leverage CRM technologies to drive business success. The program involves rigorous training and assessment, ensuring that certified individuals are equipped with cutting-edge skills in customer relationship management.
    Includes Certification
    Time to Complete
    Price
    Prerequisites
  • A minimum of two years of professional experience in sales, marketing, or a related field.
  • A bachelor's degree in business, marketing, communications, or a related discipline; or equivalent work experience.
  • Completion of SMEI's Certified Marketing Executive (CME) or Certified Sales Executive (CSE) program may be required or recommended.
  • Understanding of basic CRM principles and technology platforms.
  • Passing a comprehensive examination that tests knowledge of CRM practices and strategies.
  • Membership with Sales and Marketing Executives International (SMEI) may be required for certification eligibility.

    • Certified Information Systems Security Professional (CISSP)

    Certification Provider
    (ISC)²
    Best For
    Information Security Manager, Cybersecurity Analyst, Security Architect, IT Director/Manager, Chief Information Security Officer (CISO), Network Security Engineer
    Description
    The Certified Information Systems Security Professional (CISSP) is a globally recognized credential offered by (ISC)². It validates an individual's expertise in designing, implementing, and managing a best-in-class cybersecurity program. With a focus on eight core domains of information security, the CISSP certification ensures that holders are equipped with advanced knowledge and skills in security and risk management, asset security, security architecture and engineering, communication and network security, identity and access management (IAM), security assessment and testing, security operations, and software development security. It is ideal for experienced security practitioners, managers, and executives interested in proving their knowledge across a wide array of security practices and principles.
    Includes Certification
    Yes
    Time to Complete
    100-150 hours
    Price
    $749
    Prerequisites
  • A minimum of five years cumulative, paid work experience in two or more of the eight domains of the CISSP CBK (Common Body of Knowledge).
  • A four-year college degree (or equivalent) or an approved credential from the (ISC)² approved list, which can satisfy one year of the required experience.
  • Candidates without the required experience can take the exam to become an Associate of (ISC)² while working towards the experience needed for full certification.
  • Endorsement by an existing (ISC)² certified professional in good standing, attesting to the candidate's professional experience and ethical standing.
  • Agreement to the (ISC)² Code of Ethics.
  • Passing the CISSP examination with a score of 700 points or greater out of 1000 points.

    • Certified Business Development Professional

    Certification Provider
    Business Development Institute International
    Best For
    Business Development Manager, Sales Manager, Marketing Manager, Account Executive with 3+ years experience, Entrepreneur/Startup Founder, Strategic Partnership Manager
    Description
    The Certified Business Development Professional certification, offered by the Business Development Institute International, is designed for professionals aiming to excel in the field of business development. This credential validates an individual's expertise in key areas such as strategic business planning, client relationship management, sales, marketing, and negotiation skills. Candidates will gain a comprehensive understanding of how to drive sustainable business growth and build strategic partnerships. The program involves rigorous coursework and assessments, ensuring that certified professionals are equipped with cutting-edge techniques and strategies to enhance their organization's market position.
    Includes Certification
    Time to Complete
    Price
    Prerequisites
  • A minimum number of years of professional experience in business development or a related field
  • A bachelor's degree in business, marketing, or a related discipline, or equivalent professional experience
  • Completion of an application process that may include submission of a resume and professional references
  • Successful completion of prerequisite coursework or training modules provided by the Business Development Institute International
  • Passing a certification examination that assesses knowledge and skills in business development practices
  • Agreement to adhere to a professional code of ethics as set forth by the Business Development Institute International

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    Benefits of Having a Service Delivery Manager Certification

    In a field as critical and multifaceted as service delivery management, distinguishing yourself can be as essential as your ability to ensure seamless service operations. Earning a certification in service delivery management is not just about adding another credential to your portfolio; it’s about validating your expertise, enhancing your professional credibility, and deepening your understanding of industry standards. For job seekers and aspiring Service Delivery Managers, a certification can be the key differentiator that sets you apart in the competitive job market, equipping you with the latest skills and knowledge to excel in this vital role. Let’s explore the key benefits of obtaining a Service Delivery Manager certification and how it can propel your career forward.

    Industry Recognition and Credibility: A Service Delivery Manager certification from a recognized institution is a testament to your dedication and proficiency in the field. It signals to employers and colleagues that you have a validated understanding of service delivery best practices, significantly boosting your credibility in the industry.

    Enhanced Skill Set and Knowledge: Certifications offer structured learning on various aspects of service delivery management, from ITIL frameworks to customer relationship management. They help bridge knowledge gaps and keep you updated with the latest industry trends, ensuring you have the skills to tackle complex service delivery challenges.

    Career Advancement and Opportunities: Certifications can unlock new career opportunities, especially for those transitioning into service delivery management from other fields. They can be a substantial advantage in job applications, promotions, and salary negotiations, showcasing your commitment to professional growth.

    Networking and Community Engagement: Many certification programs provide access to professional networks and communities. This can be invaluable for building connections, learning from industry experts, and gaining insights into diverse service delivery practices.

    Building Confidence and Competence: The process of earning a certification can enhance your confidence in your service delivery management capabilities. It reassures you and potential employers of your competence to lead and manage service operations effectively, equipping you with both the theoretical and practical tools needed for success.

    How to Choose the Best Service Delivery Manager Certification

    Choosing the right certification as a Service Delivery Manager is a strategic decision that can significantly influence your career progression. With numerous certifications available, each offering distinct advantages, the challenge lies in selecting one that aligns with your career goals, enhances your current skill set, and meets the demands of the roles you aspire to. This section provides practical guidance to help you navigate the selection process, ensuring that your chosen certification not only complements your professional experience but also accelerates your career growth.
    • Align with Career Goals: Evaluate how a certification aligns with your long-term career objectives. If you aim to move into higher management or executive roles, look for certifications that emphasize leadership, strategic planning, and advanced service management. For those focused on operational excellence, certifications that delve into process optimization and service quality may be more suitable.
    • Industry Relevance and Trends: Choose certifications that are pertinent to current industry trends and the future direction of service delivery. For example, certifications in ITIL, Agile Service Management, or DevOps can be highly beneficial in the tech industry. Staying updated with industry standards ensures that your skills remain relevant and competitive.
    • Accreditation and Recognition: Opt for certifications from well-recognized institutions or organizations known for their expertise in service delivery management. Certifications from reputable bodies like ITIL, PMI, or ISO can add significant value to your resume and are often respected by employers.
    • Practical Application and Networking: Look for certifications that offer practical, hands-on experience and opportunities to network with other professionals. Real-world application of skills and the ability to connect with peers can enhance your learning experience and open doors to new career opportunities.
    • Feedback from Certified Professionals: Seek advice from colleagues or mentors who have completed the certifications you are considering. Their firsthand experiences with the coursework, the benefits they gained, and how the certification impacted their career can provide valuable insights to help you make an informed decision.

    Preparing for Your Service Delivery Manager Certification

    Earning a Service Delivery Manager certification is a significant step towards advancing your career and enhancing your professional skills. However, achieving this milestone requires more than just enrolling in a course; it necessitates a strategic approach to preparation. Whether you're aiming for a general certification or one with a specialized focus, these guidelines will help you effectively prepare to absorb the material, pass the exam, and apply the learnings in your role as a Service Delivery Manager.

    Set Clear Objectives: Before you begin your certification journey, define what you aim to accomplish. Are you looking to solidify your foundational knowledge of service delivery, or are you targeting a specific area such as ITIL or customer service management? Establishing clear objectives will help you tailor your study plan and concentrate on the most pertinent topics.

    Create a Structured Study Plan: Design a comprehensive study plan that encompasses all the critical areas of the certification syllabus. Allocate dedicated time slots for studying and break down the material into digestible sections. This structured approach will help you systematically cover the coursework without feeling overwhelmed. Be sure to include time for reviewing and taking practice exams to gauge your understanding.

    Engage with the SDM Community: Interacting with other Service Delivery Managers can provide invaluable insights beyond the course material. Join study groups, participate in online forums, and attend webinars or workshops. Engaging with the community can offer diverse perspectives, clarify any doubts, and provide practical tips from those who have already completed the certification process.

    Practical Application: Whenever possible, apply the concepts you're learning to real-world scenarios. This could involve case studies, simulations, or integrating the principles into your current projects. Applying what you learn to practical situations will enhance your understanding and retention of the material, making it easier to implement in your professional role.

    Certification FAQs for Service Delivery Managers

    Is getting a Service Delivery Manager certification worth it?

    The value of a Service Delivery Manager certification depends on your career stage, goals, and market demands. For newcomers, a certification offers foundational knowledge, industry terminology, and a clearer understanding of the role, acting as a gateway into the field. For seasoned professionals, it can update skills, specialize in certain areas, or show a commitment to ongoing learning and professional growth.

    Additionally, certifications can boost your credibility and make your resume stand out to recruiters and hiring managers. In the competitive field of service delivery management, a certification can be a key differentiator, especially when combined with relevant experience and skills.

    Do you need a certification to get a job as a Service Delivery Manager?

    While a certification is not always a mandatory requirement for securing a job as a Service Delivery Manager, it can certainly be advantageous. It can provide you with an edge in job applications, particularly if you're transitioning from a different career path or lack direct experience in service delivery management. Certifications can help prove your knowledge and dedication to the field, especially in cases where your work experience might not directly align with the role.

    That said, many employers value practical experience, leadership abilities, and a track record of success in service delivery roles as much as, if not more than, formal certifications. In many cases, a combination of relevant experience, demonstrable skills, and a certification can be the most effective way to showcase your capabilities as a Service Delivery Manager.

    Can Service Delivery Manager certifications help pivoters make the transition into Operations from another career path?

    Yes, Service Delivery Manager certifications can be particularly beneficial for professionals looking to transition from a different career path into service delivery management. These certifications often cover essential principles, methodologies, and best practices used in service delivery, providing a solid foundation for those new to the field. They can help bridge knowledge gaps and demonstrate to potential employers your commitment to acquiring the necessary skills for the role. Moreover, the networking opportunities that often come with these certification programs can be invaluable in making the career transition smoother.
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