Launched in 2018, Forethought is a generative AI for customer service automation to maximize efficiency and productivity. Forethought’s products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one platform.

Forethought's core mission is centered around revolutionizing the way businesses approach problem-solving by leveraging artificial intelligence and machine learning. Their primary objective is to empower organizations to make data-driven decisions, streamline workflows, and enhance customer support experiences. By developing cutting-edge AI solutions, Forethought aims to transform the way companies operate, fostering innovation and driving efficiency across various industries.

• Innovation: Forethought is dedicated to pushing the boundaries of artificial intelligence and machine learning, inspiring employees to develop groundbreaking solutions that transform the way people work and interact with technology.
• Collaboration: Forethought cultivates a supportive and cooperative environment, where team members from diverse backgrounds come together to tackle complex challenges and drive the company's mission forward.
• Customer-centricity: Forethought places a strong emphasis on understanding and addressing the needs of its customers, ensuring that its products and services consistently deliver value and exceed expectations.
• Continuous learning: Forethought encourages employees to constantly grow and evolve, providing ample opportunities for professional development, knowledge sharing, and skill enhancement.
• Integrity: Forethought operates with a strong sense of ethics and responsibility, fostering a culture of honesty, transparency, and accountability in all aspects of its business.