Key Account Manager

The job overview for this position is that it is a very exciting opportunity to work as a Key Account Manager in the digital and tech sector for #aCommerce in Thailand. The role involves being the key contact point for end-to-end process and services, managing relationships with marketplaces and new channels, and driving client's sales coverage and growth. The desired candidate should have experience in financial, business development, and account management, and possess strong interpersonal, logical thinking, and problem-solving skills.

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensure optimal product presentation and visibility on online channels
• Lead all initiatives across different services
• Coordinate with internal cross function and external parties
• Establish and monitor progress against key performance indicators
• Account planning (sales and promotions)
• Responsible for client relationship and retain client satisfaction
• Serve as the "face of aCommerce" and primary point of contact for client executives and key stakeholders at each assigned account
• Work as a consultant to clients on how to increase online sales through merchandising, promotion planning, and onsite marketing activities
• Manage fast-growing ecommerce sales of large brand owners through their own web store or other online channels and initiative channel
• Ensure that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers
• Ensure operational performance on all areas
• Identify and anticipate additional opportunities for enhancements, improvements, or new services with existing clients
• Manage inventory including forecast, ordering, and DOH controlling
• Works with other departments e.g. warehouse, call center, web dev etc., to ensure that everything is ready for go-live
• Present analysis and recommendations to key stakeholders both client-side and internally
• Proactively work for the achievement of short and long-term business objectives meet sales goal
• Responsible for business growth in the market
• Assure consistent sales growth and achievement of sales goals, targets, and activities in assigned business by identifying potential opportunities and growing existing business including monitor market trends and competitor activity in assigned business
• Strategically report market intelligence to Business Manager in a correct and timely manner
• Contract Management by helping translate the outlined solution into a high-level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers
• With very strong commercial & client-facing skills and can converse effectively both in Bahasa and English is a must
• With advanced MS Excel skills (e.g. Min. Pivot Table, VLookup, etc.) and has a good knowledge of MS PowerPoint
• Has a minimum 4 years of working experience in an ecommerce company, internet start-up or in an international brand
• Previous experience in trade marketing, brand management, merchandising is a plus
• With ability to develop and strategies account plan
• Ability to quickly adapt to new software and tools
• Proactive and a problem solver
• Is Analytical and has a data-driven mindset
• Has a high interpersonal
• Ability to lead projects relating with responsible account and category
• Ability to mentor junior key account manager
• Ability to share knowledge
• Strong team player

• Minimum 4 years of working experience in an ecommerce company, internet start-up, or international brand
• Strong commercial and client-facing skills
• Fluent in Bahasa and English
• Advanced MS Excel skills (e.g. Pivot Table, VLookup)
• Good knowledge of MS PowerPoint
• Previous experience in trade marketing, brand management, or merchandising is a plus
• Ability to develop and strategize account plans
• Ability to quickly adapt to new software and tools
• Proactive and problem solver
• Analytical and data-driven mindset
• High interpersonal skills
• Ability to lead projects and mentor junior key account managers
• Strong team player

• Solid healthcare services
• Work from home options
• Comfortable workspace
• Flexible leave
• Flexible work hours
• Attractive work locations (EmQuartier for Thailand office)
• Opportunity to work with one of the largest ecommerce Enablers in Southeast Asia
• Multicultural environment
• Opportunity to explore the world of technology and innovation in ecommerce
• Work alongside experts who will enhance and recognize your professional knowledge
• Equal opportunities for all employees
• Work environment free of discrimination and harassment
• Core values that guide how we work towards common goals and targets
• Opportunity to be part of a highly ambitious team driven to innovate, build, and succeed