OneCRM Solution Architect

DevRev is seeking a candidate to join their Revenue team and help customers find value with their platform. The ideal candidate should have experience in pre-sales solution engineering, technical customer service/support, development, technical account management, or other related experience. They should also have hands-on coding/development experience using APIs, Webhooks, SQL, Github, NodeJs, Javascript, Golang, etc. The candidate will be responsible for developing new ways to engage with customers, creating and implementing customer onboarding/trial plans, integrating DevRev with customers' existing tech stack, enabling customers in their journeys, building and developing integrations and automations, conducting data analysis, and working with AI and generative technologies.

• Develop new ways to engage with customers through various channels to increase product usage
• Create and implement customer onboarding/trial plans to accelerate product adoption and meeting use-case based success criteria
• Integrate DevRev with customers' existing tech stack, including scripting, debugging, and troubleshooting
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders
• Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
• Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
• Close work with AI and generative technologies
• Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories

• Develop new ways to engage with customers through various channels to increase product usage
• Create and implement customer onboarding/trial plans to accelerate product adoption and meeting use-case based success criteria
• Integrate DevRev with customers' existing tech stack, including scripting, debugging, and troubleshooting
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders
• Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
• Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
• Close work with AI and generative technologies
• Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
• Minimum 3 years pre-sales Solution Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
• Hands-on coding/development experience using APIs, Webhooks, SQL, Github, NodeJs, Javascript, Golang, etc.
• Outstanding communication (written and verbal)
• Comfort operating in a fast-paced, high-demand, global environment
• Result-oriented work-style, ability to get things done and a learning mindset
• An endless passion for challenging work that requires high energy, full engagement, and a self-founded need for high-performance