About the position
DevRev is seeking a candidate to join their Revenue team and help customers find value with their platform. The ideal candidate should have experience in pre-sales solution engineering, technical customer service/support, development, technical account management, or other related experience. They should also have hands-on coding/development experience using APIs, Webhooks, SQL, Github, NodeJs, Javascript, Golang, etc. The candidate will be responsible for developing new ways to engage with customers, creating and implementing customer onboarding/trial plans, integrating DevRev with customers' existing tech stack, enabling customers in their journeys, building and developing integrations and automations, conducting data analysis, and working with AI and generative technologies.
Responsibilities
- Develop new ways to engage with customers through various channels to increase product usage
- Create and implement customer onboarding/trial plans to accelerate product adoption and meeting use-case based success criteria
- Integrate DevRev with customers' existing tech stack, including scripting, debugging, and troubleshooting
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders
- Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
- Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
Requirements
- Develop new ways to engage with customers through various channels to increase product usage
- Create and implement customer onboarding/trial plans to accelerate product adoption and meeting use-case based success criteria
- Integrate DevRev with customers' existing tech stack, including scripting, debugging, and troubleshooting
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders
- Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
- Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
- Minimum 3 years pre-sales Solution Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
- Hands-on coding/development experience using APIs, Webhooks, SQL, Github, NodeJs, Javascript, Golang, etc.
- Outstanding communication (written and verbal)
- Comfort operating in a fast-paced, high-demand, global environment
- Result-oriented work-style, ability to get things done and a learning mindset
- An endless passion for challenging work that requires high energy, full engagement, and a self-founded need for high-performance