Personal-Lines Insurance Customer Service Representative (Bilingual)

The Customer Service Representative (CSR) plays a pivotal role in the development and evolution of a best-in-class servicing department. They are responsible for assisting and servicing a variety of insurance products, providing information on complex customer service issues, and proactively solving any issues. The CSR will collaborate across teams to deliver the best resolution and highest levels of customer satisfaction, while utilizing complicated software and navigating multiple insurers' products. To succeed in this role, industry experience and amazing communication skills are required, along with a proactive and self-sufficient attitude and hyper-comfort with ambiguity.

• Assist existing and potential agency clients with various servicing needs via phone, email, and SMS
• Interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents
• Collaborate with teams to provide the best resolution and highest levels of customer satisfaction
• Navigate multiple insurers' products and agent portals to efficiently service clients
• Utilize complicated software, such as CRM and in-house comp rater
• Have two to three years of P&C Insurance experience and hold a Property and Casualty or Personal Lines license
• Possess excellent written and verbal communication skills
• Maintain appropriate levels of confidentiality
• Demonstrate personal initiative, efficiency, attention to detail, and multitasking abilities
• Adapt quickly to process and system updates in a fast-paced start-up environment

• Industry Experience: two to three years of P&C Insurance experience and actively hold a Property and Casualty or Personal Lines license
• Amazing communication skills: outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality
• Proactive and Self-Sufficient: a proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision
• Hyper-comfort with ambiguity: ability to quickly adapt and apply changes to turbo-charge sales goals

• Base salary starting at $47.5k - automatic increase to $50k after 3 months!
• Annual commission between $8k - $12k depending on performance, no cap!
• Earn 4% commission of total written premiums
• Bonuses available for putting in extra hours
• Regular contests and incentive programs to earn more
• Variable compensation based on performance
• Amazing communication skills
• Proactive and self-sufficient
• Natural problem solver
• Superior computer fluency
• Fluency in both English & Spanish
• Nice to have, but not essential: Active licenses in 40+ states
• Equal opportunity employer
• Inclusive environment for all employees
• Background check required prior to starting employment