Practice Coordinator- Rogers
Kindbody
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Posted:
August 21, 2023
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Onsite
About the position
The job overview for this position is that it is a full-time Practice Coordinator role at Kindbody, a leading fertility clinic network and family-building benefits provider. The Practice Coordinator will be responsible for front desk duties, scheduling and billing, and general administrative tasks. The ideal candidate should have 2+ years of administrative or receptionist experience, strong communication skills, and a passion for women's health. This is a fast-paced, customer-focused environment where professionalism and exceptional customer service are highly valued.
Responsibilities
- Greet patients with a warm and friendly welcome
- Check patients in and out through our EMR calendar
- Ensure all patients have an intake form & insurance information on file prior to appointment starting
- Serve complimentary beverages to our guests & hang belongings in closet
- Maintain clinic reception and lobby cleanliness
- Restock retail displays and maintain display cleanliness
- Merchandising and inventory projects as assigned
- Provide exceptional service representative of Kindbody
- Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
- Troubleshoot any scheduling issues and make changes to the patient portal when needed
- Elevate scheduling concerns to clinical team when necessary
- Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
- Maintain the highest degree of ethics when handling patient payments and bill processing
- Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
- Manage clinic supply inventory and communicate needs to HQ
- Maintain clear communication with HQ about overall shop operations
- Manage event preparation & set up on an as needed basis
- Sell packages, products, and memberships
- Other duties and projects as assigned
Requirements
- 2+ years of administrative or receptionist experience in a fast-paced, customer-focused environment, medical office is a plus
- A passion for women's health, fertility is a plus
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
- Detail-oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Experience in handling medical and insurance billing is a nice-to-have
- Desire to be actively involved in events is a nice-to-have
- Experience in front desk sales is a nice-to-have
Benefits
- Paid vacation and sick time
- Paid time off to vote
- Medical, dental, and vision insurance
- FSA + HSA options
- Company-paid life insurance
- Short Term + Long Term Disability options
- Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
- 401k plans
- Monthly guided meditation
- Two free cycles of IVF/IUI or egg freezing
- Free egg storage for as long as you are employed
- Additional benefits such as paid holidays, commuter transit benefits, job training & development opportunities, social events, and wellness programming are also available.