Product Operations Manager

The job overview for the role of Product Operations Manager at Housecall Pro is to aid in the construction of a Voice of Customer strategy, facilitate feedback from the home service professionals (Pros), and ensure that the tools provided are effective for the customers. The role involves promoting alignment and improving the working strategy, collaborating with cross-functional leaders, and driving efficient product delivery. The successful candidate should have experience in product management, strategy consulting, and building Voice of the Customer programs, as well as strong communication and organizational skills.

• Build a Voice of Customer strategy to facilitate feedback from Pros and instill trust with Pros and Product Managers
• Synthesize feedback from various sources and utilize data to provide digestible insights to help Product Managers
• Highlight cross-functional dependencies, create roadmaps, and ensure cohesive work among globally distributed Product teams
• Drive cross-functional teams to ensure alignment of strategy execution and collaborate with key stakeholders for efficient product delivery
• Develop key metrics to consistently measure Product Teams across the organization
• Partner with Product Managers and Product Directors to enhance the process of building high-quality products and features for Pros
• Develop Voice of Customer programs, operationalize Product to customer interviews, and aggregate requests from customers and across the business to develop qualitative insights for Product Managers
• Foster relationships with cross-functional teams through strong communication skills
• Invent and build enabling processes, implementing them across multiple teams
• Demonstrate excellent organizational and project management skills
• Have a deep understanding of Product Management and experience in highly metrics-driven product organizations
• Show strong customer empathy and affinity for product and operations
• Have experience in operations and process optimization
• Possess 3 years of experience in product management, strategy consulting, or building Voice of the Customer programs

• 3 years experience in product management, strategy consulting, or building Voice of the Customer programs
• Experience in operations and process optimization
• Ability to develop Voice of Customer programs, operationalize Product to customer interviews, and to aggregate requests from customers and across the business to develop qualitative insights for Product Managers
• Strong communication skills and the ability to foster relationships with cross-functional teams
• Strong affinity for product and operations
• Invent and build enabling processes, with the persuasion and emotional intelligence to implement across multiple teams
• Excellent organizational and project management skills
• Experience in product operations
• Deep understanding of Product Management
• Experience in highly metrics-driven product organization
• Experience in building Voice of Customer programs
• Strong customer empathy

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits
• Eligibility to participate in Housecall Pro's equity plan