Revenue: Customer Success Engineer

DevRev is seeking a candidate to join their Revenue team to ensure customers are satisfied with the DevRev platform. The ideal candidate will engage with customers through various channels, create onboarding plans, integrate DevRev with customers' existing tech stack, and conduct data analysis to share insights. The candidate should have a minimum of 3+ years of experience in technical customer service/support, development, or technical account management. DevRev's culture is committed to those who are hungry, humble, honest, and who act with heart.

• Develop new ways to engage with customers through various channels to increase product usage
• Create and implement customer onboarding/trial plans to accelerate product adoption and meeting use-case based success criteria
• Integrate DevRev with customers' existing tech stack, including scripting, debugging, and troubleshooting
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders
• Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
• Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
• Close work with AI and generative technologies
• Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories

• Minimum 3+ years post-sales Systems Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
• Hands-on coding / development experience using APIs, Webhooks, SQL, Github, etc.
• Outstanding communication (written and verbal)
• Comfort operating in a fast-paced, high-demand, global environment
• Result oriented work-style, ability to get things done and a learning mindset
• An endless passion for challenging work that requires high energy, full engagement and a self founded need for high-performance