Senior Solutions Engineer

This role at Paradigm is a unique opportunity to be part of a team that is revolutionizing the future of finance. As a core member of the Product and Engineering team, you will be responsible for providing product support and technical assistance to clients, with a focus on the newly released API and Mobile application. Additionally, you will have the chance to conduct market research and contribute to the design and development of new product prototypes. This hybrid role requires a keen interest in Crypto and Finance, as well as the ability to work with institutional clients. Joining Paradigm means working on challenging problems in Institutional Crypto & Finance alongside a hands-on founding team.

• Primary point of contact for any technical requests (API integration, troubleshooting, debugging) for top clients.
• Building and managing Analytical Tools (Dashboards, Alerts, Monitoring) for Product team to measure product and client success.
• Building Automation tools (e.g. Chatbots) for Product and Sales teams.
• Collaborating with Core Engineering Teams to resolve technical client issues.
• Managing Paradigm Product Knowledge Base (API Documentation, FAQs, Technical Guides).

• BS in Computer Science, Engineering or related technical discipline
• 5+ years' experience with one or more of the following: REST and Websocket APIs, Python
• Experience with Analytical Tools and SQL
• Excellent written and verbal English skill

• Competitive pay and transparent pay bands
• Flexible work environment
• Unlimited vacation with a minimum required PTO of 10 days annually
• Celebrate your national holidays, in addition to floating holidays, to honor what matters to you, not HQ
• Full benefits (benefits vary by country)
• We offer the highest benefits package offered by our Employment of Record partners; insurance carriers and plans vary by country
• Generous technology and learning allowances
• $5000 first-year budget to spend on your computer, peripherals, office essentials...whatever makes you most efficient and comfortable. You'll receive a $2000 refresh each anniversary.
• $1000 budget to spend on learning and development materials, courses or conferences.