About the position
As a Service Engineer at Shapeways, your main responsibility will be to maintain, service, and operate the printers, which are crucial equipment for the company. You will play a critical role in the Total Productive Maintenance program, ensuring repairs, maintenance, and documentation are carried out effectively. Additionally, you will contribute to process and product improvement, working in a fast-paced environment to ensure timely and high-quality production. Your expertise in troubleshooting and technical support, along with your mechanical-mindedness, will be essential in driving operational excellence and customer satisfaction.
Responsibilities
- Perform machine tasks related to daily production, including cleaning high tech machinery and homogenizing powder for print runs
- Service and troubleshoot the machines, set and execute periodic maintenance
- Own machine uptime, reduce equipment failure, identify root causes, and implement preventative maintenance best practices and improvements to equipment
- Identify, analyze, scope, and implement improvement projects
- Create and maintain documentation for effective knowledge transfer throughout the company
- Maintain and optimize spare part stock
- Execute and improve quality control, including dimensional accuracy and strength testing
- Support building, training, and coordinating the team to take full ownership of machine uptime and quality
- Analyze and solve complex problems and provide detailed reports for presentations and follow-up
- Provide detailed support on the acquisition of new capital equipment expenses process
- Establish and maintain relationships with printer OEMs and service technicians
- Have a Vocational or Bachelor's degree in an applicable field (e.g., engineering, mechatronics)
- Have work experience in technical support, troubleshooting, and maintaining equipment, preferably 3D printers
- Understand KPI-driven performance and prioritize based on on-time delivery demands
- Be a constructive team player with good social and communication skills
- Have a mechanical-minded and able to understand the mechanics of an industrial 3D printer
- Have an appetite to learn, teach, and develop in the manufacturing space
- Love to drive change and continuous improvement by taking initiative and helping others
- Always be learning and willing to ask for help
- Keep overview easily and work meticulously and organized.
Requirements
- Vocational or Bachelor's degree in an applicable field (e.g. engineering, mechatronics)
- Work experience in technical support, troubleshooting, and maintaining equipment, preferably 3D printers
- 2+ years of work experience in a relevant industry/role
- Understanding of KPI-driven performance and prioritization for on-time delivery
- Constructive team player with good social and communication skills
- Mechanical-minded and able to understand the mechanics of an industrial 3D printer
- Appetite for learning, teaching, and developing in the manufacturing space
- Ability to drive change and continuous improvement by taking initiative and helping others
- Willingness to constantly learn and ask for help
- Strong organizational skills and attention to detail
Benefits
- Healthcare options including medical, dental, and vision coverage for employees and dependents
- Equity in the company for all employees
- 401(k) with employer match
- Robust parental leave for both primary and secondary caregivers
- Generous paid time off, including 20 PTO days and additional days off for illness, holidays, and destressing
- Wellness benefits such as commuter benefits, FSA, financial well-being platform, gym reimbursement, and standing desks
- Learning and development opportunities through mentorship and LinkedIn Learning
- $100 credit in the Shapeways account each quarter, totaling $400 a year
- 20% employee discount for purchasing items from the marketplace