About the position
The job overview for this position is that LendingTree is seeking a Product Designer to define and develop the customer experience for existing and future products. The designer will be responsible for disrupting the mortgage, refinance, and home equity financial technology experience. They will collaborate with various teams to uncover customer needs, use data to drive design thinking, and create reliable designs and prototypes. The ideal candidate should have experience in designing products within complex systems and user journeys, be a strong advocate for a design-first approach, and have knowledge of various design methodologies and tools.
Responsibilities
- Collaborate with Product Marketing and Customer Experience to uncover and document customer needs and incorporate end user feedback into the user experience
- Use quantitative and qualitative data to drive design thinking
- Uphold our customer-centered design approach by contributing to the design and execution of qualitative usability and generative research
- Works with Product Managers and Software Engineers to create and deliver reliable designs, prototypes, and specifications
- Perform design audits to understand gaps and opportunities in our current experience and our competitors
- Help to co-facilitate remote and in-person design workshops with cross-functional teams to define customer journeys; ideate & brainstorm on product experiences; inform "right fidelity" design explorations
- Drive an iterative "right fidelity" approach to design-led innovation for multiple products - from paper to Figma prototypes to production experiments.
- Partner with our UI and Content Design team to ensure product experience aligns with our brand and design system principles
Requirements
- Must have a portfolio available for review with examples of project experience that demonstrates strategic and conceptual thinking
- Must be authorized to work for ANY employer in the U.S.
- 2+ years of experience designing products that fit into complex systems and user journeys
- Strong product experience sensibility
- Knowledgeable developing wireframes and prototypes with Figma
- Knowledgeable developing user research studies with UserTesting.com
- Knowledgeable with Design Thinking product development methodologies and tools (i.e. Lean UX—Think, Make, Check)
- Knowledgeable with Agile, Scrum, and Dual Track Agile methodologies
- Knowledgeable with HTML/CSS/Javascript and Microservices
Benefits
- Hybrid work schedule (three days in the office, two days of teleworking)
- Opportunity to work on disrupting the mortgage, refinance, and home equity financial technology experience
- Collaboration and communication valued in the workplace
- Opportunity to contribute to the development and evolution of the LendingTree Experience Design Tool Kit
- Strategy and research collaboration with Product Marketing and Customer Experience
- Use of quantitative and qualitative data to drive design thinking
- Execution of qualitative usability and generative research
- Collaboration with Product Managers and Software Engineers to create and deliver reliable designs, prototypes, and specifications
- Design audits to understand gaps and opportunities in the current experience and competitors
- Co-facilitation of remote and in-person design workshops
- Iterative "right fidelity" approach to design-led innovation
- Alignment of product experience with brand and design system principles
- Opportunity to work with complex systems and user journeys
- Advocacy for a design-first approach and human-centered design
- Experience with wireframes and prototypes using Figma
- Knowledge of user research studies with UserTesting.com
- Familiarity with Design Thinking product development methodologies and tools
- Familiarity with Agile, Scrum, and Dual Track Agile methodologies
- Knowledge of HTML/CSS/Javascript and Microservices
- Medical, dental, and vision insurance
- 401(k) matching
- Variable compensation and annual bonus opportunities
- Promotion of diversity and inclusion in the workplace