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ServiceNow Developer Resume Example

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Common Responsibilities Listed on ServiceNow Developer Resumes:

  • Develop and customize ServiceNow applications using JavaScript, AngularJS, and REST APIs.
  • Implement automated workflows and processes to enhance operational efficiency and reduce manual tasks.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
  • Integrate ServiceNow with third-party systems using modern integration technologies and protocols.
  • Lead the design and architecture of scalable ServiceNow solutions aligned with business goals.
  • Mentor junior developers, providing guidance on best practices and coding standards.
  • Stay updated with the latest ServiceNow releases and industry trends for continuous improvement.
  • Utilize AI and machine learning to enhance ServiceNow capabilities and predictive analytics.
  • Participate in agile development processes, contributing to sprint planning and daily stand-ups.
  • Conduct thorough testing and debugging to ensure high-quality, reliable ServiceNow applications.
  • Document technical specifications and user guides to support ongoing system maintenance.

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ServiceNow Developer Resume Example:

To stand out as a ServiceNow Developer, your resume should highlight your expertise in customizing and optimizing the ServiceNow platform to meet business needs. Emphasize your skills in scripting, workflow automation, and integration with third-party systems. As organizations increasingly adopt cloud-based solutions, showcasing your experience with ServiceNow's latest modules and updates is crucial. Make your resume shine by quantifying your impact, such as reducing incident resolution times or improving system efficiency.
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Owen Harbinger
[email protected]
•
(548) 851-7849
•
linkedin.com/in/owen-harbinger
•
@owen.harbinger
•
ServiceNow Developer
Highly skilled ServiceNow Developer with 4 years of experience in developing and maintaining custom applications, integrations, and automations. Proven track record in improving system efficiency, data accuracy, and user satisfaction scores by up to 30%. Strong expertise in troubleshooting, documentation, and security policies, ensuring compliance with industry standards and best practices.
WORK EXPERIENCE
ServiceNow Developer
10/2023 – Present
TechSolutions Inc.
  • Led a cross-functional team to implement a custom ServiceNow ITSM solution, reducing incident resolution time by 35% and increasing user satisfaction by 20%.
  • Architected and deployed a scalable ServiceNow integration with third-party applications, enhancing data synchronization and saving $150,000 annually in operational costs.
  • Mentored junior developers, fostering a collaborative environment that improved team productivity by 25% and accelerated project delivery timelines.
ServiceNow Administrator
05/2021 – 09/2023
Innovatech Solutions Inc.
  • Developed and launched a ServiceNow automation workflow that streamlined change management processes, cutting approval times by 40% and minimizing service disruptions.
  • Collaborated with stakeholders to design a custom ServiceNow dashboard, providing real-time analytics and insights that improved decision-making efficiency by 30%.
  • Optimized ServiceNow platform performance by implementing best practices and conducting regular audits, resulting in a 50% reduction in system downtime.
ServiceNow Analyst
08/2019 – 04/2021
CyberNova Inc.
  • Assisted in the successful migration of legacy systems to ServiceNow, ensuring data integrity and reducing operational costs by 15%.
  • Configured and customized ServiceNow modules to meet client-specific requirements, enhancing user experience and increasing platform adoption by 25%.
  • Participated in a team that developed a ServiceNow knowledge base, improving information accessibility and reducing support ticket volume by 20%.
SKILLS & COMPETENCIES
  • ServiceNow Application Development
  • ServiceNow Integration
  • ServiceNow Automation
  • ServiceNow Customization
  • ServiceNow Reporting and Dashboards
  • ServiceNow Performance Optimization
  • ServiceNow Security and Compliance
  • Cross-functional Collaboration
  • Troubleshooting and Debugging
  • Technical Documentation
  • Industry Standards and Best Practices
  • Process Improvement
  • Team Productivity
  • User Satisfaction
  • Data Accuracy and Visibility
COURSES / CERTIFICATIONS
ServiceNow Certified Application Developer
05/2023
ServiceNow
ServiceNow Certified System Administrator
05/2022
ServiceNow
ServiceNow Certified Implementation Specialist
05/2021
ServiceNow
Education
Bachelor of Science in Information Technology
2016 - 2020
Rochester Institute of Technology
Rochester, NY
Information Technology
Computer Programming

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ServiceNow Developer Resume Template

Contact Information
[Full Name]
[email protected] • (XXX) XXX-XXXX • linkedin.com/in/your-name • City, State
Resume Summary
ServiceNow Developer with [X] years of experience in ITSM implementation and custom application development using JavaScript and AngularJS. Expertise in [ServiceNow modules] with a track record of reducing ticket resolution time by [percentage] at [Previous Company]. Skilled in [specific ServiceNow feature] and [integration technique], seeking to leverage advanced ServiceNow capabilities to optimize business processes and drive digital transformation initiatives for [Target Company].
Work Experience
Most Recent Position
Job Title • Start Date • End Date
Company Name
  • Led implementation of [specific ServiceNow module/application], resulting in [X%] improvement in [business process] efficiency and annual savings of [$Y] through automation and streamlined workflows
  • Architected and developed custom [type of application] on ServiceNow platform, integrating with [external system/API], reducing [manual task] time by [X%] and improving data accuracy by [Y%]
Previous Position
Job Title • Start Date • End Date
Company Name
  • Designed and implemented [number] custom workflows and business rules in ServiceNow, automating [specific process], which reduced processing time by [X%] and increased user satisfaction scores by [Y points]
  • Developed and maintained [type of dashboard/report] using ServiceNow Performance Analytics, enabling stakeholders to track [key metrics], resulting in [X%] improvement in [specific KPI]
Resume Skills
  • ServiceNow Platform Expertise
  • [Programming Language, e.g., JavaScript, GlideScript]
  • ServiceNow Workflow & Automation
  • [ServiceNow Module, e.g., ITSM, HRSD, CSM]
  • Integration & API Development
  • [Database Knowledge, e.g., MySQL, Oracle]
  • UI/UX Design & Development
  • [ServiceNow Scripting, e.g., Business Rules, Script Includes]
  • Problem-Solving & Analytical Skills
  • [Agile Methodology & Practices]
  • Communication & Collaboration
  • [ServiceNow Certification, e.g., Certified System Administrator]
    • Certifications
    Official Certification Name
    Certification Provider • Start Date • End Date
    Official Certification Name
    Certification Provider • Start Date • End Date
    Education
    Official Degree Name
    University Name
    City, State • Start Date • End Date
    • Major: [Major Name]
    • Minor: [Minor Name]

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    Top Skills & Keywords for ServiceNow Developer Resumes

    Hard Skills

    • ServiceNow Development
    • ServiceNow Administration
    • ServiceNow Scripting
    • ServiceNow Workflow
    • ServiceNow Integration
    • ServiceNow Customization
    • ServiceNow Reporting
    • ServiceNow Security
    • ServiceNow Catalog Management
    • ServiceNow Service Portal
    • ServiceNow Performance Analytics
    • ServiceNow ITSM Implementation

    Soft Skills

    • Problem Solving and Critical Thinking
    • Attention to Detail and Accuracy
    • Collaboration and Teamwork
    • Adaptability and Flexibility
    • Time Management and Prioritization
    • Communication and Interpersonal Skills
    • Analytical and Logical Thinking
    • Customer Service and Support
    • Self-Motivation and Initiative
    • Creativity and Innovation
    • Active Listening and Feedback Incorporation
    • Continuous Learning and Improvement

    Resume Action Verbs for ServiceNow Developers:

    • Developed
    • Configured
    • Customized
    • Integrated
    • Troubleshot
    • Automated
    • Optimized
    • Implemented
    • Upgraded
    • Streamlined
    • Collaborated
    • Debugged
    • Designed
    • Architected
    • Deployed
    • Maintained
    • Monitored
    • Enhanced

    Resume FAQs for ServiceNow Developers:

    How long should I make my ServiceNow Developer resume?

    A ServiceNow Developer resume should ideally be one to two pages long. This length allows you to concisely showcase your relevant skills, experiences, and achievements without overwhelming hiring managers. Focus on highlighting your most recent and impactful projects, particularly those involving ServiceNow implementations or customizations. Use bullet points for clarity and prioritize information that demonstrates your proficiency in ServiceNow development, such as scripting, integrations, and workflow automation.

    What is the best way to format my ServiceNow Developer resume?

    A hybrid resume format is ideal for ServiceNow Developers, as it balances your technical skills and professional experience. This format allows you to emphasize your ServiceNow expertise while also detailing your career progression. Key sections should include a summary, technical skills, certifications, professional experience, and relevant projects. Use clear headings and consistent formatting to enhance readability, and tailor your content to highlight your proficiency in ServiceNow modules and tools.

    What certifications should I include on my ServiceNow Developer resume?

    Relevant certifications for ServiceNow Developers include the ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist. These certifications demonstrate your expertise and commitment to staying current with industry standards. Present certifications prominently in a dedicated section, listing the certification name, issuing organization, and date obtained. This highlights your qualifications and reassures employers of your technical competence and dedication to professional growth.

    What are the most common mistakes to avoid on a ServiceNow Developer resume?

    Common mistakes on ServiceNow Developer resumes include overloading technical jargon, omitting specific project outcomes, and neglecting to tailor the resume for the job. Avoid these by clearly explaining your contributions and the impact of your work, using metrics where possible. Customize your resume for each application by aligning your skills and experiences with the job description. Ensure overall quality by proofreading for errors and maintaining a professional tone throughout.

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    Tailor Your ServiceNow Developer Resume to a Job Description:

    Highlight Relevant ServiceNow Modules and Integrations

    Carefully examine the job description for specific ServiceNow modules and integrations required. Emphasize your experience with these modules in your resume summary and work experience sections, using the same terminology. If you have worked with similar modules or integrations, highlight your transferable skills while clearly stating your specific expertise.

    Showcase Problem-Solving and Automation Skills

    Understand the company's needs for process automation and problem-solving as outlined in the job posting. Tailor your work experience to highlight relevant projects where you improved workflows or automated processes, quantifying your impact with metrics that resonate with their business goals. Demonstrate your ability to deliver solutions that enhance efficiency and productivity.

    Emphasize Industry-Specific Experience

    Identify any industry-specific requirements mentioned in the job description and adjust your resume to reflect relevant experience. Highlight your familiarity with industry standards, compliance requirements, or sector-specific challenges. Showcase your ability to apply ServiceNow solutions to address these challenges effectively.