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ServiceNow Developer Resume Example

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Common Responsibilities Listed on ServiceNow Developer Resumes:

  • Develop and customize ServiceNow applications using JavaScript, AngularJS, and REST APIs.
  • Implement automated workflows and processes to enhance operational efficiency and reduce manual tasks.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
  • Integrate ServiceNow with third-party systems using modern integration technologies and protocols.
  • Lead the design and architecture of scalable ServiceNow solutions aligned with business goals.
  • Mentor junior developers, providing guidance on best practices and coding standards.
  • Stay updated with the latest ServiceNow releases and industry trends for continuous improvement.
  • Utilize AI and machine learning to enhance ServiceNow capabilities and predictive analytics.
  • Participate in agile development processes, contributing to sprint planning and daily stand-ups.
  • Conduct thorough testing and debugging to ensure high-quality, reliable ServiceNow applications.
  • Document technical specifications and user guides to support ongoing system maintenance.

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ServiceNow Developer Resume Example:

To stand out as a ServiceNow Developer, your resume should highlight your expertise in customizing and optimizing the ServiceNow platform to meet business needs. Emphasize your skills in scripting, workflow automation, and integration with third-party systems. As organizations increasingly adopt cloud-based solutions, showcasing your experience with ServiceNow's latest modules and updates is crucial. Make your resume shine by quantifying your impact, such as reducing incident resolution times or improving system efficiency.
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Owen Harbinger
owen@harbinger.com
•
(548) 851-7849
•
linkedin.com/in/owen-harbinger
•
@owen.harbinger
•
ServiceNow Developer
Highly skilled ServiceNow Developer with 4 years of experience in developing and maintaining custom applications, integrations, and automations. Proven track record in improving system efficiency, data accuracy, and user satisfaction scores by up to 30%. Strong expertise in troubleshooting, documentation, and security policies, ensuring compliance with industry standards and best practices.
WORK EXPERIENCE
ServiceNow Developer
10/2023 – Present
TechSolutions Inc.
  • Led a cross-functional team to implement a custom ServiceNow ITSM solution, reducing incident resolution time by 35% and increasing user satisfaction by 20%.
  • Architected and deployed a scalable ServiceNow integration with third-party applications, enhancing data synchronization and saving $150,000 annually in operational costs.
  • Mentored junior developers, fostering a collaborative environment that improved team productivity by 25% and accelerated project delivery timelines.
ServiceNow Administrator
05/2021 – 09/2023
Innovatech Solutions Inc.
  • Developed and launched a ServiceNow automation workflow that streamlined change management processes, cutting approval times by 40% and minimizing service disruptions.
  • Collaborated with stakeholders to design a custom ServiceNow dashboard, providing real-time analytics and insights that improved decision-making efficiency by 30%.
  • Optimized ServiceNow platform performance by implementing best practices and conducting regular audits, resulting in a 50% reduction in system downtime.
ServiceNow Analyst
08/2019 – 04/2021
CyberNova Inc.
  • Assisted in the successful migration of legacy systems to ServiceNow, ensuring data integrity and reducing operational costs by 15%.
  • Configured and customized ServiceNow modules to meet client-specific requirements, enhancing user experience and increasing platform adoption by 25%.
  • Participated in a team that developed a ServiceNow knowledge base, improving information accessibility and reducing support ticket volume by 20%.
SKILLS & COMPETENCIES
  • ServiceNow Application Development
  • ServiceNow Integration
  • ServiceNow Automation
  • ServiceNow Customization
  • ServiceNow Reporting and Dashboards
  • ServiceNow Performance Optimization
  • ServiceNow Security and Compliance
  • Cross-functional Collaboration
  • Troubleshooting and Debugging
  • Technical Documentation
  • Industry Standards and Best Practices
  • Process Improvement
  • Team Productivity
  • User Satisfaction
  • Data Accuracy and Visibility
COURSES / CERTIFICATIONS
ServiceNow Certified Application Developer
05/2023
ServiceNow
ServiceNow Certified System Administrator
05/2022
ServiceNow
ServiceNow Certified Implementation Specialist
05/2021
ServiceNow
Education
Bachelor of Science in Information Technology
2016 - 2020
Rochester Institute of Technology
Rochester, NY
Information Technology
Computer Programming

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ServiceNow Developer Resume Template

Contact Information
[Full Name]
youremail@email.com • (XXX) XXX-XXXX • linkedin.com/in/your-name • City, State
Resume Summary
ServiceNow Developer with [X] years of experience in ITSM implementation and custom application development using JavaScript and AngularJS. Expertise in [ServiceNow modules] with a track record of reducing ticket resolution time by [percentage] at [Previous Company]. Skilled in [specific ServiceNow feature] and [integration technique], seeking to leverage advanced ServiceNow capabilities to optimize business processes and drive digital transformation initiatives for [Target Company].
Work Experience
Most Recent Position
Job Title • Start Date • End Date
Company Name
  • Led implementation of [specific ServiceNow module/application], resulting in [X%] improvement in [business process] efficiency and annual savings of [$Y] through automation and streamlined workflows
  • Architected and developed custom [type of application] on ServiceNow platform, integrating with [external system/API], reducing [manual task] time by [X%] and improving data accuracy by [Y%]
Previous Position
Job Title • Start Date • End Date
Company Name
  • Designed and implemented [number] custom workflows and business rules in ServiceNow, automating [specific process], which reduced processing time by [X%] and increased user satisfaction scores by [Y points]
  • Developed and maintained [type of dashboard/report] using ServiceNow Performance Analytics, enabling stakeholders to track [key metrics], resulting in [X%] improvement in [specific KPI]
Resume Skills
  • ServiceNow Platform Expertise
  • [Programming Language, e.g., JavaScript, GlideScript]
  • ServiceNow Workflow & Automation
  • [ServiceNow Module, e.g., ITSM, HRSD, CSM]
  • Integration & API Development
  • [Database Knowledge, e.g., MySQL, Oracle]
  • UI/UX Design & Development
  • [ServiceNow Scripting, e.g., Business Rules, Script Includes]
  • Problem-Solving & Analytical Skills
  • [Agile Methodology & Practices]
  • Communication & Collaboration
  • [ServiceNow Certification, e.g., Certified System Administrator]
    • Certifications
    Official Certification Name
    Certification Provider • Start Date • End Date
    Official Certification Name
    Certification Provider • Start Date • End Date
    Education
    Official Degree Name
    University Name
    City, State • Start Date • End Date
    • Major: [Major Name]
    • Minor: [Minor Name]

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    ServiceNow Developer Resume Headline Examples:

    Strong Headlines

    Certified ServiceNow Architect | 10+ Years Optimizing ITSM Workflows
    ServiceNow Innovation Leader | AI-Driven Process Automation Expert
    ServiceNow Developer Specializing in Custom App Development & Integration

    Weak Headlines

    Experienced ServiceNow Developer Seeking New Opportunities
    IT Professional with ServiceNow and ITSM Knowledge
    Dedicated Team Player Skilled in ServiceNow Development

    Resume Summaries for ServiceNow Developers

    Strong Summaries

    • Results-driven ServiceNow Developer with 7+ years of experience, specializing in ITSM and ITOM implementations. Reduced incident resolution time by 40% through custom workflow automation. Expertise in ServiceNow scripting, integration, and performance optimization, with a focus on AI-enhanced service management solutions.
    • Innovative ServiceNow Developer with a track record of delivering high-impact solutions. Led the implementation of a company-wide knowledge management system, increasing first-call resolution rates by 35%. Proficient in ServiceNow Studio, Flow Designer, and IntegrationHub, with experience in developing IoT-enabled service applications.
    • Certified ServiceNow Developer with expertise in creating scalable, cloud-native solutions. Spearheaded the development of a custom asset management module, saving the company $500K annually. Skilled in ServiceNow platform development, API integrations, and implementing DevOps practices for rapid application delivery.

    Weak Summaries

    • Experienced ServiceNow Developer with knowledge of ITSM processes. Worked on various ServiceNow implementations and customizations. Familiar with JavaScript and workflow automation. Looking for opportunities to contribute to challenging projects and grow professionally.
    • ServiceNow Developer with a background in IT support. Proficient in creating and modifying ServiceNow applications. Good understanding of ITIL framework and ServiceNow best practices. Team player with strong problem-solving skills and attention to detail.
    • Dedicated ServiceNow Developer seeking a challenging role. Experience in customizing ServiceNow modules and creating reports. Familiar with ServiceNow administration and development tools. Eager to learn new technologies and contribute to improving service management processes.

    Resume Bullet Examples for ServiceNow Developers

    Strong Bullets

    • Implemented a custom ServiceNow ITSM solution, reducing ticket resolution time by 35% and improving customer satisfaction scores by 28%
    • Developed and deployed 15+ ServiceNow integrations, automating cross-platform workflows and saving 500+ man-hours annually
    • Led a team of 5 developers in creating a ServiceNow-based asset management system, resulting in a 20% reduction in IT asset costs

    Weak Bullets

    • Assisted in the implementation of ServiceNow modules for various departments
    • Worked on ServiceNow development projects and resolved user issues
    • Participated in regular meetings to discuss ServiceNow platform improvements

    ChatGPT Resume Prompts for ServiceNow Developers

    In 2025, the role of a ServiceNow Developer is at the forefront of digital transformation, requiring expertise in automation, integration, and innovative problem-solving. Crafting a standout resume involves highlighting not just technical skills, but also the impact of your work. These AI-powered resume prompts are designed to help you articulate your expertise, achievements, and career growth, ensuring your resume meets the latest industry standards.

    ServiceNow Developer Prompts for Resume Summaries

    1. Craft a 3-sentence summary highlighting your experience in ServiceNow platform development, emphasizing key achievements and industry insights that demonstrate your ability to drive digital transformation.
    2. Create a concise summary that showcases your specialization in ServiceNow integrations, detailing your proficiency with specific tools and techniques that enhance business operations.
    3. Develop a summary that reflects your career trajectory as a ServiceNow Developer, focusing on leadership roles, project management, and your contribution to cross-functional teams.

    ServiceNow Developer Prompts for Resume Bullets

    1. Generate 3 impactful resume bullets that highlight your success in cross-functional collaboration, detailing specific projects where your ServiceNow solutions improved team efficiency and communication.
    2. Write 3 achievement-focused bullets that showcase your data-driven results, including metrics and tools used to optimize ServiceNow workflows and processes.
    3. Create 3 bullets that emphasize your client-facing success, illustrating how your ServiceNow expertise contributed to client satisfaction and business growth, with measurable outcomes.

    ServiceNow Developer Prompts for Resume Skills

    1. List 5 technical skills essential for a ServiceNow Developer in 2025, including emerging tools and technologies that enhance platform capabilities.
    2. Generate a list of 5 interpersonal skills that complement your technical expertise, focusing on collaboration, communication, and leadership in a ServiceNow environment.
    3. Create separate lists for technical and soft skills, ensuring you include certifications and emerging trends relevant to ServiceNow Developers in 2025.

    Top Skills & Keywords for ServiceNow Developer Resumes

    Hard Skills

    • ServiceNow Development
    • ServiceNow Administration
    • ServiceNow Scripting
    • ServiceNow Workflow
    • ServiceNow Integration
    • ServiceNow Customization
    • ServiceNow Reporting
    • ServiceNow Security
    • ServiceNow Catalog Management
    • ServiceNow Service Portal
    • ServiceNow Performance Analytics
    • ServiceNow ITSM Implementation

    Soft Skills

    • Problem Solving and Critical Thinking
    • Attention to Detail and Accuracy
    • Collaboration and Teamwork
    • Adaptability and Flexibility
    • Time Management and Prioritization
    • Communication and Interpersonal Skills
    • Analytical and Logical Thinking
    • Customer Service and Support
    • Self-Motivation and Initiative
    • Creativity and Innovation
    • Active Listening and Feedback Incorporation
    • Continuous Learning and Improvement

    Resume Action Verbs for ServiceNow Developers:

    • Developed
    • Configured
    • Customized
    • Integrated
    • Troubleshot
    • Automated
    • Optimized
    • Implemented
    • Upgraded
    • Streamlined
    • Collaborated
    • Debugged
    • Designed
    • Architected
    • Deployed
    • Maintained
    • Monitored
    • Enhanced

    Resume FAQs for ServiceNow Developers:

    How long should I make my ServiceNow Developer resume?

    A ServiceNow Developer resume should ideally be one to two pages long. This length allows you to concisely showcase your relevant skills, experiences, and achievements without overwhelming hiring managers. Focus on highlighting your most recent and impactful projects, particularly those involving ServiceNow implementations or customizations. Use bullet points for clarity and prioritize information that demonstrates your proficiency in ServiceNow development, such as scripting, integrations, and workflow automation.

    What is the best way to format my ServiceNow Developer resume?

    A hybrid resume format is ideal for ServiceNow Developers, as it balances your technical skills and professional experience. This format allows you to emphasize your ServiceNow expertise while also detailing your career progression. Key sections should include a summary, technical skills, certifications, professional experience, and relevant projects. Use clear headings and consistent formatting to enhance readability, and tailor your content to highlight your proficiency in ServiceNow modules and tools.

    What certifications should I include on my ServiceNow Developer resume?

    Relevant certifications for ServiceNow Developers include the ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist. These certifications demonstrate your expertise and commitment to staying current with industry standards. Present certifications prominently in a dedicated section, listing the certification name, issuing organization, and date obtained. This highlights your qualifications and reassures employers of your technical competence and dedication to professional growth.

    What are the most common mistakes to avoid on a ServiceNow Developer resume?

    Common mistakes on ServiceNow Developer resumes include overloading technical jargon, omitting specific project outcomes, and neglecting to tailor the resume for the job. Avoid these by clearly explaining your contributions and the impact of your work, using metrics where possible. Customize your resume for each application by aligning your skills and experiences with the job description. Ensure overall quality by proofreading for errors and maintaining a professional tone throughout.

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    Tailor Your ServiceNow Developer Resume to a Job Description:

    Highlight Relevant ServiceNow Modules and Integrations

    Carefully examine the job description for specific ServiceNow modules and integrations required. Emphasize your experience with these modules in your resume summary and work experience sections, using the same terminology. If you have worked with similar modules or integrations, highlight your transferable skills while clearly stating your specific expertise.

    Showcase Problem-Solving and Automation Skills

    Understand the company's needs for process automation and problem-solving as outlined in the job posting. Tailor your work experience to highlight relevant projects where you improved workflows or automated processes, quantifying your impact with metrics that resonate with their business goals. Demonstrate your ability to deliver solutions that enhance efficiency and productivity.

    Emphasize Industry-Specific Experience

    Identify any industry-specific requirements mentioned in the job description and adjust your resume to reflect relevant experience. Highlight your familiarity with industry standards, compliance requirements, or sector-specific challenges. Showcase your ability to apply ServiceNow solutions to address these challenges effectively.