2 Community Manager Resume Examples & Templates

Community management is evolving with a focus on fostering authentic engagement and digital community building. Our Community Manager resume examples highlight essential skills like strategic communication and data-driven community insights. Discover how to effectively showcase your expertise and stand out in this dynamic field with a compelling resume.

Common Responsibilities Listed on Community Manager Resumes:

  • Orchestrate immersive virtual community events using advanced XR (Extended Reality) technologies to foster engagement and brand loyalty
  • Implement AI-driven sentiment analysis tools to proactively address community concerns and optimize user experience in real-time
  • Collaborate with cross-functional teams to develop and execute data-driven community growth strategies, leveraging predictive analytics for targeted outreach
  • Spearhead the integration of blockchain-based reward systems to incentivize positive community contributions and strengthen member retention
  • Cultivate strategic partnerships with influencers and thought leaders, utilizing advanced social listening tools to identify and engage key opinion formers
  • Lead remote community management teams across global time zones, employing agile methodologies to ensure 24/7 community support and engagement
  • Design and implement automated onboarding processes using chatbots and personalized content delivery systems to streamline new member integration
  • Develop and maintain crisis management protocols, incorporating AI-assisted response systems for rapid and effective issue resolution
  • Conduct regular data-driven community health assessments, utilizing machine learning algorithms to identify trends and opportunities for improvement
  • Mentor junior community managers in emerging technologies and best practices, fostering a culture of continuous learning and innovation within the team

Tip:

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Community Manager Resume Example:

Community Manager resumes that get noticed typically highlight a candidate's ability to foster engagement and build vibrant online communities. Emphasize your expertise in social media strategy, content creation, and conflict resolution. With the rise of decentralized platforms and community-driven initiatives, showcasing your adaptability and experience in managing diverse digital spaces is crucial. Make your resume stand out by quantifying your impact, such as growth in community size or engagement metrics.
Aria Hall
(491) 367-8420
linkedin.com/in/aria-hall
@aria.hall
aria-hall.com/my-work
Community Manager
Dynamic Community Manager with extensive experience in cultivating vibrant online communities, evidenced by orchestrating marketing campaigns that soared brand awareness by 40% and expanded membership by 25%. Adept at driving engagement and customer satisfaction, demonstrated by executing content strategies that increased engagement by 50% and improved customer satisfaction by 30%, while also reducing churn by 15%. Proven ability to leverage collaboration with cross-functional teams to boost revenue and user activity, achieving a 20% rise in daily active users and a 300% growth in forum interactions, solidifying the brand's industry leadership.
WORK EXPERIENCE
Community Manager
08/2021 – Present
Galactic Studio
  • Spearheaded the implementation of an AI-powered community engagement platform, resulting in a 45% increase in member participation and a 30% reduction in response time to user inquiries.
  • Orchestrated a global virtual event series that attracted over 50,000 participants from 100+ countries, leveraging cutting-edge VR technology to create immersive networking experiences.
  • Led a cross-functional team of 15 to develop and execute a data-driven content strategy, increasing organic community growth by 75% and boosting brand sentiment by 40% within 12 months.
Social Media Coordinator
05/2019 – 07/2021
Digital Construction Corp
  • Pioneered a blockchain-based reward system for community contributions, resulting in a 60% increase in user-generated content and a 25% improvement in member retention rates.
  • Designed and implemented a comprehensive community health dashboard, enabling real-time monitoring of key metrics and facilitating data-driven decision-making across the organization.
  • Cultivated strategic partnerships with 10 industry-leading brands, resulting in collaborative projects that expanded the community's reach by 1.5 million new potential members.
Community Engagement Specialist
09/2016 – 04/2019
Innovative Production Ltd
  • Launched and grew a niche online community from 0 to 100,000 active members within 18 months, utilizing targeted social media campaigns and influencer partnerships.
  • Developed and executed a community-driven product feedback loop, directly contributing to 5 successful feature launches and a 30% increase in user satisfaction scores.
  • Implemented a comprehensive onboarding and mentorship program for new community members, resulting in a 50% increase in long-term engagement and a 40% reduction in churn rate.
SKILLS & COMPETENCIES
  • Strategic Community Management
  • User-Generated Content Promotion
  • Content Strategy Development
  • Engagement and Retention Tactics
  • Customer Feedback Analysis
  • Product Development Influence
  • Community Growth Hacking
  • Collaborative Event Planning
  • Online Forum Revitalization
  • Data-Driven Decision Making
  • Brand Ambassador Program Management
  • Community Platform Scalability
  • Virtual Event Organization
  • Thought Leadership
  • Performance Metrics Analysis
  • Customer Satisfaction Improvement
  • Social Media Marketing
  • Stakeholder Collaboration
  • Conversion Rate Optimization
  • Problem-Solving Skills
  • COURSES / CERTIFICATIONS
    Certified Community Manager (CCM)
    01/2024
    Community Associations Institute (CAI)
    Social Media Marketing Certification by Hootsuite Academy
    01/2023
    Hootsuite Academy
    Google Digital Marketing Certification
    01/2022
    Google
    Education
    Bachelor of Arts in Communications
    2014-2018
    University of Oregon
    ,
    Eugene, OR
    Communications
    Public Relations

    Community Support Specialist Resume Example:

    To stand out as a Community Support Specialist, your resume should highlight your exceptional communication skills and ability to foster strong community relationships. Emphasize your experience in conflict resolution and your proficiency with CRM tools. With the growing importance of online community engagement, showcase your adaptability to digital platforms. Make your resume shine by quantifying your impact, such as increased user satisfaction or community growth metrics.
    Luke Flores
    (921) 973-6583
    linkedin.com/in/luke-flores
    @luke.flores
    luke-flores.com/my-work
    Community Support Specialist
    Dynamic Community Support Specialist with extensive experience revitalizing online communities and enhancing user engagement. Proven success in reducing inquiry volumes by 40%, increasing first-contact resolution by 25%, and driving a 30% growth in active membership through innovative community events and knowledge base development. Adept at leveraging user feedback to influence product improvements, resulting in a 15% uplift in satisfaction scores, and excelling in cross-functional collaboration to introduce key platform features that address user needs and bolster overall platform adoption by 18%.
    WORK EXPERIENCE
    Community Support Specialist
    02/2023 – Present
    Rhapsody Ventures
    • Spearheaded the implementation of an AI-powered community engagement platform, resulting in a 40% increase in user participation and a 25% reduction in response time to community inquiries.
    • Developed and executed a comprehensive mental health support program, leveraging virtual reality technology, which reached 5,000+ community members and received a 98% satisfaction rating.
    • Led a cross-functional team of 15 specialists in designing and launching a community resilience initiative, resulting in a 30% decrease in crisis interventions and $500,000 in annual cost savings.
    Community Engagement Coordinator
    10/2020 – 01/2023
    Virtual Networks
    • Pioneered a data-driven approach to resource allocation, utilizing predictive analytics to optimize service delivery, resulting in a 35% improvement in community program effectiveness and a 20% increase in client satisfaction.
    • Established a peer support network using blockchain technology, connecting 10,000+ community members and facilitating over 50,000 support interactions annually.
    • Designed and implemented a comprehensive training program for 100+ support staff, incorporating augmented reality simulations, which led to a 45% increase in first-call resolution rates.
    Community Support Manager
    09/2018 – 09/2020
    Tech Development Inc
    • Collaborated with local government agencies to develop a mobile app for community resource access, resulting in a 60% increase in service utilization and reaching 25,000 underserved individuals.
    • Initiated and managed a community garden project using IoT sensors and automated irrigation systems, engaging 500+ volunteers and producing 5,000 lbs of fresh produce for local food banks.
    • Implemented a gamified volunteer management system, increasing volunteer retention by 40% and reducing administrative costs by $50,000 annually.
    SKILLS & COMPETENCIES
  • Community Engagement
  • Content Creation
  • Customer Service
  • Data Analysis
  • Event Planning and Management
  • Feedback Collection and Analysis
  • Influencer Outreach
  • Knowledge Base Development
  • Metrics Tracking and Reporting
  • Problem-Solving
  • Product Knowledge
  • Project Management
  • Relationship Building
  • Social Media Management
  • Strategic Planning
  • Team Collaboration
  • User Experience Optimization
  • Virtual Event Coordination
  • Community Guidelines Enforcement
  • Brand Messaging Alignment
  • COURSES / CERTIFICATIONS
    01/2024
    Education
    Bachelor of Science in Social Work
    2014-2018
    University of Denver
    ,
    Denver, CO
    Social Work
    Psychology

    Resume Writing Tips for Community Managers

    As we approach 2025, Community Managers face the challenge of showcasing their ability to navigate both digital and real-world community engagement. Your resume must highlight your prowess in leveraging emerging technologies like AI-driven sentiment analysis and virtual reality platforms for community building. Beyond listing skills, strategically present your experience in fostering brand loyalty and driving user engagement across diverse platforms.

    Quantify Community Growth and Engagement

    Demonstrate your impact by presenting concrete metrics of community growth and engagement. Highlight key performance indicators such as membership increase percentages, engagement rates, and user retention statistics. This data-driven approach showcases your ability to deliver tangible results in community management.

    Showcase Cross-Platform Expertise

    Emphasize your versatility in managing communities across various platforms, including emerging social media networks and niche forums. Highlight your experience in adapting communication strategies for different audience segments and your ability to create cohesive brand experiences across multiple touchpoints.

    Highlight Crisis Management Skills

    Demonstrate your ability to navigate and mitigate community crises. Provide examples of how you've successfully managed sensitive situations, maintained brand reputation, and turned potential negatives into positive community experiences. This showcases your problem-solving abilities and emotional intelligence.

    Emphasize Content Strategy and Curation

    Showcase your expertise in developing and implementing content strategies that drive community engagement. Highlight your ability to curate user-generated content, create compelling narratives, and align community content with broader marketing objectives. This demonstrates your strategic thinking and creativity in fostering active, vibrant communities.

    Demonstrate Technological Adaptability

    Highlight your proficiency with cutting-edge community management tools and platforms. Showcase your experience with AI-powered moderation tools, advanced analytics platforms, and emerging community-building technologies. This emphasizes your ability to stay ahead of industry trends and leverage technology to enhance community experiences.

    Community Manager Resume Headlines & Titles

    In today's competitive job market, a well-crafted resume headline can make all the difference for Community Managers looking to stand out. Your headline serves as a powerful first impression, showcasing your unique value proposition and capturing the attention of potential employers. By highlighting your community-building expertise and engagement skills, you can position yourself as the ideal candidate for coveted Community Manager positions.

    Crafting an Effective Community Manager Headline:

    • Highlight your community-building expertise: Incorporate specific metrics or achievements that demonstrate your ability to grow and nurture online communities. For example, mention percentage increases in engagement rates or community size under your leadership.
    • Showcase your industry knowledge: Include relevant industry terms or platforms you're proficient in, such as "Social Media Strategist" or "Expert in Discord and Reddit Community Management," to demonstrate your familiarity with the tools of the trade.
    • Emphasize your communication skills: As a Community Manager, your ability to effectively communicate with diverse audiences is crucial. Use words like "Multilingual" or "Cross-Cultural Communication Expert" to highlight these skills.
    • Incorporate your problem-solving abilities: Community Managers often need to address conflicts and challenges. Use phrases like "Conflict Resolution Specialist" or "Community Crisis Management Expert" to showcase your ability to handle difficult situations.
    • Highlight your data-driven approach: Many employers value Community Managers who can analyze and act on community data. Include terms like "Data-Driven Community Strategist" or "Analytics-Focused Engagement Specialist" to demonstrate your analytical skills.

    Community Manager Resume Headline Examples:

    Strong Headlines

    Dynamic Community Strategist: 500% Engagement Growth in Tech Sector
    Certified Community Manager: AI-Driven Retention Specialist with 98% Satisfaction
    Multilingual Community Architect: Launched 20+ Global Brand Ambassadors Programs

    Weak Headlines

    Experienced Community Manager with Strong Communication Skills
    Dedicated Professional Seeking Community Management Opportunity
    Social Media Savvy Community Manager with Team Spirit

    Resume Summaries for Community Managers

    As social media platforms and online communities continue to evolve, Community Managers face new challenges in fostering engagement and managing digital spaces. A well-crafted resume summary addresses these challenges by showcasing adaptability, digital savvy, and strategic thinking. In today's dynamic online landscape, Community Managers must demonstrate exceptional communication skills, data-driven decision-making abilities, and a deep understanding of emerging platforms. A powerful summary can set a Community Manager apart by highlighting their unique blend of technical expertise and interpersonal finesse.

    Crafting an Impactful Community Manager Resume Summary

    • Begin with a strong opening statement that emphasizes your expertise in building and nurturing online communities, mentioning specific platforms or industries you've worked with
    • Highlight your ability to analyze community metrics and implement data-driven strategies to boost engagement and retention
    • Showcase your experience in crisis management and conflict resolution within digital spaces, emphasizing your diplomatic approach
    • Mention any specialized skills or certifications relevant to community management, such as content moderation tools or social media analytics software
    • Include a brief mention of your success in collaborating with cross-functional teams, particularly in areas like marketing, customer support, and product development
    When crafting your Community Manager resume summary, remember to tailor it to the specific job requirements and company culture of the positions you're targeting. Keep your summary concise yet impactful, aiming for 3-5 powerful sentences that capture your unique value proposition. Focus on highlighting your most impressive achievements and the qualities that set you apart as a Community Manager in the ever-evolving digital landscape.

    Community Manager Resume Summary Examples:

    Strong Summaries

    • Results-driven Community Manager with 5+ years of experience, specializing in AI-powered engagement strategies. Increased user retention by 40% through innovative gamification techniques. Proficient in data analytics, conflict resolution, and emerging social media platforms, with a focus on building inclusive digital communities.
    • Dynamic Community Manager adept at fostering brand loyalty in Web3 environments. Launched successful NFT-based loyalty program, generating $2M in revenue. Expert in blockchain technology, virtual event management, and cross-cultural communication. Passionate about leveraging metaverse platforms for immersive community experiences.
    • Strategic Community Manager with a track record of scaling online communities from 10K to 1M+ members. Implemented AI-driven content moderation system, reducing response time by 80%. Skilled in crisis management, influencer partnerships, and data-driven decision-making. Committed to creating safe, engaging spaces for diverse user bases.

    Weak Summaries

    • Experienced Community Manager with a passion for building online communities. Skilled in social media management and customer service. Dedicated team player with strong communication skills and the ability to multitask in fast-paced environments.
    • Community Manager seeking new opportunities to grow and engage online audiences. Proficient in various social media platforms and community management tools. Organized and detail-oriented professional with a positive attitude and willingness to learn.
    • Enthusiastic Community Manager with experience in moderating online forums and creating content. Good at problem-solving and building relationships with community members. Familiar with current social media trends and best practices for community engagement.

    Resume Objective Examples for Community Managers:

    Strong Objectives

    • Passionate community builder with 5+ years of experience seeking to leverage data-driven engagement strategies and AI-powered analytics to foster a thriving online ecosystem for [Company Name]'s global user base, driving a 30% increase in user retention within the first year.
    • Results-oriented Community Manager aiming to utilize expertise in crisis management and virtual event planning to elevate [Company Name]'s brand reputation and customer loyalty, while implementing innovative Web3 community tools to enhance user experience and participation.
    • Dedicated professional with a track record of cultivating inclusive online spaces, seeking to apply advanced conflict resolution skills and multilingual capabilities to build and nurture [Company Name]'s diverse, global community across emerging social platforms.

    Weak Objectives

    • Experienced Community Manager looking for a challenging role where I can grow my skills and work with a great team to build an engaged online community.
    • Seeking a Community Manager position to utilize my communication and social media skills in a fast-paced environment, with opportunities for professional development and advancement.
    • Enthusiastic individual with a passion for social media and community building, aiming to secure a Community Manager role where I can make a positive impact and learn from industry experts.

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    Resume Bullets for Community Managers

    Community Managers face the unique challenge of showcasing their ability to build and nurture online communities while demonstrating tangible business impact. Well-crafted resume bullets can effectively highlight a Community Manager's diverse skill set, from content creation to user engagement and analytics. By focusing on key aspects such as community growth, engagement metrics, and strategic initiatives, Community Managers can create compelling achievement statements that capture the attention of potential employers.

    Mastering the Art of Community Manager Resume Bullets

    • Quantify community growth and engagement:
      • Example: "Grew online community from 5,000 to 50,000 members in 12 months, increasing daily active users by 200%"
    • Highlight successful campaigns and initiatives:
      • Example: "Launched user-generated content campaign resulting in 10,000 submissions and a 30% increase in brand mentions across social platforms"
    • Showcase problem-solving and conflict resolution skills:
      • Example: "Implemented new moderation system, reducing response time to user reports by 60% and decreasing instances of harmful content by 80%"
    • Demonstrate cross-functional collaboration:
      • Example: "Partnered with product team to gather and implement user feedback, leading to a 25% increase in feature adoption and 15% improvement in user satisfaction scores"
    • Emphasize data-driven decision making:
      • Example: "Analyzed community engagement metrics to optimize content strategy, resulting in a 40% increase in post interactions and 20% growth in user-generated discussions"
    When crafting resume bullets, it's crucial to tailor them to specific job descriptions, incorporating relevant keywords and metrics. Focus on your most impactful and recent achievements to showcase your current skills and expertise. Remember to regularly update your resume bullets to reflect your evolving responsibilities and accomplishments in the dynamic field of community management.

    Resume Bullet Examples for Community Managers

    Strong Bullets

    • Spearheaded a community-driven product feedback initiative, resulting in 15% increase in user engagement and 3 new feature implementations
    • Orchestrated a multi-platform social media strategy that grew community membership by 40% and boosted daily active users by 25% in 6 months
    • Designed and launched a gamified loyalty program, increasing customer retention by 30% and generating $500K in additional annual revenue

    Weak Bullets

    • Managed online community forums and responded to user inquiries
    • Organized virtual events for community members on a monthly basis
    • Collaborated with marketing team to create content for social media channels

    Essential Skills for Community Manager Resumes

    In the competitive landscape of community management, a well-crafted skills section on your resume can be the key to standing out from the crowd. As we look towards 2025, the role of Community Managers continues to evolve, with an increasing emphasis on data-driven decision-making and AI-enhanced community engagement strategies. To succeed in this dynamic field, Community Managers must showcase a diverse skill set that balances technical proficiency, interpersonal abilities, and strategic thinking.

    Crafting an Impactful Skills Section for Community Managers

    • Highlight Platform-Specific Expertise: Showcase your proficiency in popular community management tools and social media platforms, emphasizing your ability to leverage emerging technologies for community growth and engagement.
    • Emphasize Data Analytics Skills: Demonstrate your capability to use data-driven insights for community strategy, including experience with analytics tools and the ability to translate data into actionable community initiatives.
    • Showcase Soft Skills: Balance technical abilities with crucial interpersonal skills such as conflict resolution, empathy, and cross-cultural communication, which are essential for fostering a positive community environment.
    • Align with Industry Trends: Incorporate skills related to current trends like AI-powered community moderation, virtual event management, and blockchain-based community incentives to show your forward-thinking approach.
    • Optimize for ATS and Human Readers: Use a mix of industry-standard and job-specific keywords to ensure your resume passes through Applicant Tracking Systems while remaining engaging for human recruiters.
    When presenting your skills on your resume, aim for a clean, scannable format that allows both ATS and human readers to quickly identify your strengths. Focus on the most relevant and impactful skills that directly align with the job description and your target role. Remember to regularly update your skills section to reflect your latest capabilities and stay current with industry developments, ensuring your resume remains a powerful tool in your job search arsenal.

    Top Skills for a Community Manager Resume

    Hard Skills

    • Social Media Management
    • Content Creation
    • Analytics and Reporting
    • SEO Optimization
    • CRM Software Proficiency
    • Community Moderation Tools
    • Data Visualization
    • Email Marketing Platforms
    • AI-Powered Engagement Tools
    • Blockchain Community Management

    Soft Skills

    • Empathy
    • Conflict Resolution
    • Active Listening
    • Cultural Sensitivity
    • Crisis Management
    • Adaptability
    • Strategic Thinking
    • Emotional Intelligence
    • Public Speaking
    • Networking

    ChatGPT Resume Prompts for Community Managers

    As we approach 2025, the Community Manager role is evolving to require a blend of digital engagement, strategic community building, and data-driven insights. Utilizing AI tools like Teal can help you create a resume that highlights your unique skills and accomplishments. We've developed these effective resume prompts to showcase your ability to foster vibrant online communities and drive engagement in the dynamic digital landscape of 2025.

    Community Manager Prompts for Resume Summaries

    1. Craft a 3-sentence summary highlighting your experience in building and managing online communities, emphasizing your expertise in engagement strategies and community growth metrics.
    2. Write a concise summary focusing on your specialization in social media management and content creation, detailing your success in increasing brand awareness and community interaction.
    3. Create a summary that showcases your skills in data analysis and community insights, emphasizing your ability to leverage analytics to enhance community engagement and satisfaction.

    Community Manager Prompts for Resume Bullets

    1. Generate 3 impactful resume bullets that demonstrate your achievements in increasing community engagement, specifying the tools used, metrics achieved, and the impact on brand loyalty.
    2. Develop 3 resume bullets focused on your role in crisis management and conflict resolution within communities, highlighting specific outcomes and improvements in community sentiment.
    3. Create 3 achievement-focused bullets detailing your experience in launching successful community events or campaigns, including the strategies employed and measurable results.

    Community Manager Prompts for Resume Skills

    1. List 5 technical skills essential for a Community Manager, such as proficiency in social media platforms, CRM tools, and data analytics software, formatted in a bullet list.
    2. Identify 5 soft skills crucial for community management, including communication, empathy, and problem-solving, and present them in a concise list.
    3. Compile a balanced list of 6 skills, combining both technical and soft skills, categorizing them into two sections for clarity and emphasis.

    Pair Your Community Manager Resume with a Cover Letter

    Community Manager Cover Letter Sample

    [Your Name]
    [Your Address]
    [City, State ZIP Code]
    [Email Address]
    [Today's Date]

    [Company Name]
    [Address]
    [City, State ZIP Code]

    Dear Hiring Manager,

    I am thrilled to apply for the Community Manager position at [Company Name]. With over five years of experience in community engagement and a proven track record of increasing user interaction by 40% at my previous company, I am excited about the opportunity to bring my skills in fostering vibrant online communities to your team.

    In my previous role at [Previous Company], I successfully launched a community engagement initiative that increased active participation by 30% within six months. Additionally, I implemented a social listening strategy using advanced analytics tools, which improved our response time to community inquiries by 50%. These experiences have equipped me with the skills to effectively manage and grow online communities, ensuring a positive and engaging user experience.

    Understanding the current trend towards personalized community interactions, I am adept at using AI-driven platforms to tailor content and engagement strategies. I am particularly drawn to [Company Name]’s commitment to innovation in community building, and I am eager to leverage my expertise to address the challenges of maintaining authentic connections in a digital-first world.

    I am enthusiastic about the opportunity to contribute to [Company Name] and am eager to discuss how my background, skills, and enthusiasms align with your team’s goals. I look forward to the possibility of an interview to further explore how I can contribute to your community management efforts.

    Sincerely,
    [Your Name]

    Resume FAQs for Community Managers

    How long should I make my Community Manager resume?

    A Community Manager resume should ideally be one page, or two pages if you have extensive experience. This length allows you to concisely highlight relevant skills and achievements without overwhelming hiring managers. Focus on quantifiable accomplishments and tailor your content to the specific job description. Use bullet points for clarity and prioritize recent and impactful experiences to make the most of the space.

    What is the best way to format a Community Manager resume?

    A hybrid resume format is ideal for Community Managers, combining chronological and functional elements. This format highlights your career progression while emphasizing key skills and achievements. Include sections like a professional summary, skills, experience, and education. Use clear headings and bullet points, and ensure your contact information and LinkedIn profile are easily accessible. Tailor your resume to each job application by aligning your skills with the job requirements.

    What certifications should I include on my Community Manager resume?

    Relevant certifications for Community Managers include the Community Management Certification from CMX, the Certified Social Media Manager from Hootsuite, and the Community Strategist Certification. These certifications demonstrate your expertise in community building, social media strategies, and engagement techniques. Present certifications in a dedicated section, listing the certification name, issuing organization, and date obtained. Highlighting these can set you apart by showcasing your commitment to professional development.

    What are the most common resume mistakes to avoid as a Community Manager?

    Common mistakes in Community Manager resumes include overloading with irrelevant details, neglecting to quantify achievements, and using generic language. Avoid these by tailoring your resume to the job description, using metrics to demonstrate impact, and employing action verbs to convey your contributions. Ensure your resume is free of typos and formatted consistently. Overall, focus on clarity and relevance to make a strong impression on potential employers.