Operations Manager (HNL Airport)

The Operations Manager will be responsible for leading and driving the daily operations of a team of hourly Ambassadors at an airport. The ideal candidate will spend 80% of their time on the floor in a customer-facing environment, ensuring that CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity. They will also manage the team, coach and mentor them to meet sales and customer service goals and standards, and analyze key metrics to make informed decisions on how to improve team performance. The ideal candidate will have at least 3 years of leadership experience in a customer-facing operation, excellent interpersonal and communication skills, and solid leadership and organizational skills.

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, advancement.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition.
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• Represent CLEAR throughout the airport, TSA and airline community

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment.
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).