Operations Manager (HNL Airport)

The Operations Manager will be responsible for leading and driving the daily operations of a team of hourly Ambassadors at the airport. They will ensure that CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity. The ideal candidate will thrive in a fast-paced environment and will be a hands-on coach for security, customer service, and sales. They will also be responsible for analyzing key metrics, customer feedback, and making informed decisions to improve team performance.

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service, and sales.
• Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, advancement.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Drive new enrollments through the airport sales program by consistent sales coaching, contests, and recognition.
• Analyze key metrics, customer feedback, and direct "on the floor" observations to make informed decisions on how to improve team performance.
• Represent CLEAR in a professional manner and maintain positive relationships with airport partners and stakeholders.

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
• Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, advancement.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition.
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance.

• Excellent interpersonal and communication skills
• Ability to motivate, mentor, and influence others
• Solid leadership and organizational skills
• Ability to manage multiple priorities in an ever-changing environment
• Experience with employee engagement, customer satisfaction, sales, and adhering to compliance standards
• Proficiency in using technology daily in your work
• Opportunity to work in a customer-facing operation
• Opportunity to work in a fast-paced and exciting work environment
• Opportunity for creativity, innovation, and advancement
• Opportunity to represent CLEAR throughout the airport, TSA, and airline community
• Equal opportunity employer with no discrimination based on various legally protected characteristics