TL;DR: ZipJob is a professional resume writing service that focuses on creating ATS-optimized resumes. It’s a decent option for entry-level job seekers who need a quick resume update, but many users have reported inconsistent quality and customer service issues. Teal is a much better option for anyone looking to build robust resumes instantly and receive real-time feedback. It offers an all-in-one platform with an AI Resume Builder, Cover Letter Generator, and Job Application Tracker.
Landing that first interview often starts with a resume that earns a top score in the applicant tracking systems (ATS). ZipJob claims to help you do just that by offering resume writing services that optimize your application for ATS. They promise to connect you with experienced resume writers who can craft a resume that looks good and helps your resume satisfy criteria set by hiring managers in the ATS.
But while ZipJob offers various services like LinkedIn profile updates and creating cover letters, user feedback is mixed. Some customers appreciate the quick service and professional results, while others have reported issues with quality and customer support. If you’re considering ZipJob, read until the end to see if it’s worth your money.
ZipJob features:
- ATS-optimized resumes: Tailored to navigate ATS, increasing your chances of getting noticed by hiring managers.
- Professional resume writers: Access to experienced writers who know how to highlight your key skills and experiences.
- Add-on services: Includes not just resume writing but also LinkedIn optimization and cover letter creation for a complete job application package.
Want a tool that lets you do more? Use Teal’s free all-in-one AI-powered job search platform to create tailored resumes, cover letters, and track jobs.
What is ZipJob?
ZipJob is a resume writing service designed to help job seekers like you improve their chances of landing an interview. The platform’s resume writers create ATS-optimized resumes that appeal to hiring managers and recruiters. The ultimate goal is to increase your chances of landing an interview with a completed ZipJob resume.
ZipJob services
ZipJob offers several services to assist with your job search:
- Creating professional resumes: This is their main service. They work with you to create a resume that calls attention to your core competencies — your experiences, skills and traits.
- Updating LinkedIn profiles: They also help optimize your LinkedIn profile to make your personal brand stand out.
- Writing cover letters: ZipJob can also assist with tailored cover letters that help you answer why you’re the best person for the job.
ZipJob offers
These services are available in three different packages:
- Launch: A basic package that matches you with a writer who helps you create your resume
- Fast Track: Everything in Launch, plus cover letter creation and a 60-day interview guarantee
- Premium: All of ZipJob’s services, plus an updated LinkedIn profile and expedited delivery
All packages include a free initial resume review to see if it’s a good fit before committing to a plan.
Author’s note: I sent in my resume to see how the process pans out. I received an email within 48 hours but it was obvious that a human hadn’t reviewed it.*
- The review alleged the resume sent used dull descriptors like “responsible for” and a quick Ctrl + F (or Cmd + F if you’re a Mac user) confirmed that word had not been used.
- The platform also managed to somehow pull the latest role but confused responsibilities for the company name, insisting the last employer was “Produce SEO.”
- To compare to other tools, ChatGPT was asked to analyze the submitted resume based on the same metrics. It returned a similar but far more encouraging response. It also confirmed AI had analyzed my resume.
P.S. Want to know which resume review services are actually worth it? Read this guide from an experienced resume writer.
How ZipJob works
Here’s a quick overview of ZipJob’s process:
- You start by uploading your existing resume for review.
- ZipJob matches you with a writer who has experience in your industry.
- Your assigned writer learns about your professional background and career goals.
- The writer then works on your resume rewrite (and cover letter), focusing on:
- Optimizing for ATS with appropriate keywords
- Improving the format and layout
- Highlighting your key achievements and skills
- You review the documents and request changes.
- Once you’re satisfied, you get your completed, job-ready documents.
ZipJob reviews
ZipJob has received mixed reviews across various platforms. Some users praise the ATS optimization and quick service, while others have called out the inconsistent resume quality, poor customer service, and subpar writers.
ZipJob Reviews on Yelp
1 / 5 ⭐️
All nine reviews on ZipJob's Yelp page give the resume service a one-star rating.
Users reported dissatisfaction with the quality of their received resumes, citing poor writing, errors, and lack of customization to their experience level. Several reviewers mentioned difficulties with customer service, including unresponsiveness and challenges in obtaining refunds. Some questioned the expertise of the writers, particularly for higher-level positions, and a few noted concerns about the resumes' compatibility with Applicant Tracking Systems (ATS).
While ZipJob promises quick turnaround times, some reviewers found the service slow. Many felt they didn't receive the value for the price they paid.
Disclaimer: Since online reviews often skew towards extreme experiences, they may not represent the typical user experience.
ZipJob Reviews on TrustPilot
3.2 / 5 ⭐️
Most reviewers (75 percent) gave ZipJob a five-star rating, while 11 percent gave it one star, indicating a polarized user experience.
Users liked resume writers’ responsiveness, quick turnaround times, and improved resumes which led to increased interview opportunities. Reviewers also appreciated the ATS optimization, professional formatting, and the writers' ability to effectively showcase their skills and experiences.
But some negative reviews surfaced common complaints like poor writing quality, lack of customization, unresponsive customer service, and formatting issues that may not be ATS-friendly. Plus, some users felt the resumes were generic or AI-generated, which lacked the personalization they expected. A few users saw no improvement in their job search results.
ZipJob Reviews on Sitejabber
3.7 / 5 ⭐️
ZipJob has mixed feedback from users, with an overall rating of 3.7 out of five stars from 241 reviews. Some users found the service helpful in creating an updated resume that increased their interview requests.
Satisfied customers liked the quick turnaround time, professional formatting, and the writers’ ability to highlight key skills and experiences effectively. Many users found the service helpful in optimizing their resumes for ATS systems and crafting compelling cover letters and LinkedIn profiles.
But, some users felt the resumes were too generic or written by non-native English speakers. Reviewers also had concerns about customer service responsiveness, difficulties in obtaining refunds, and the limited number of revisions allowed within a set timeframe.
ZipJob reviews on social media
ZipJob Reviews on LinkedIn
While there are reviews of ZipJob on LinkedIn, they weren’t neutral or informative. In lieu of that, here’s a post from an executive resume writer whose client chose one of the two services—TopResume or ZipJob—and wasn’t happy with the finished product.
Note: ZipJob and TopResume are owned by the same parent company, Talent, Inc.
Commenters also chimed in with their clients stories and advice on how to be discerning.
ZipJob Reviews on Reddit
While there are a few comments that praise ZipJob, others echo Yelp reviews and claim they were scammed by the site.
ZipJob resume writing reviews
ZipJob doesn’t have a traditional resume builder where you can upload your resume and start adding elements to it based on templates.
Once you send your existing resume to ZipJob, the free resume review takes 48 hours, and the results are sent to your inbox. If you choose a paid plan, you also answer a few questions about your career before you’re matched with a writer to fill in the gaps.
The last step is a final ATS scan, which ZipJob claims helps you land more interviews.
While some users were happy with this process and how streamlined it was, others complained about being scammed out of their money.
ZipJob cover letter review
Users are also split on ZipJobs cover letter service. Some customers love the service and commend the writer for doing a great job, while others warn people to stay away from the platform.
ZipJob LinkedIn profile update review
Some users were pleased with the profile optimization, while others couldn’t use the final version because of its low quality. A reviewer called the LinkedIn update “straight garbage.”
ZipJob pricing
ZipJob offers a free resume review service that sends you an analysis in 48 hours. The three paid plans—Launch, Fast Track, and Premium—have a flat fee, but you can also pay monthly or pay it over a period of time with Affirm.
ZipJob service prices
- Launch costs $139. You can also pay a monthly fee of $13/mo or 0% APR with Affirm.
- What you get:
- A professional, ATS-optimized resume
- Ability to chat with the writer directly
- What you get:
- Fast Track is priced at $189. You can also pay a monthly fee of $18/mo or 0% APR with Affirm.
- What you get:
- Everything included in Launch plus…
- A cover letter
- A guarantee that you’ll land 2X interview requests within 60 days of receiving your resume. If that doesn’t happen, a senior writer will recommend changes and update your resume at no additional cost.
- What you get:
- Premium costs $299. You can also pay a monthly fee of $27/mo or 0% APR with Affirm.
- What you get:
- All of ZipJob’s services plus…
- A professionally written resume and cover letter
- A LinkedIn profile update
- Expedited delivery (although there is no mention of the usual turnaround time)
- What you get:
Happy reviewers found the cost justified the services and found it cheaper compared to its sister company, TopResume but users who had a terrible experience with the platform also found they had to write off their investment as sunk cost.
Author’s Note: ZipJob lacks consistency with their plan names.
When the sample resume was sent for a free review, a promotional email was sent, encouraging the job seeker to take the Career Confidence package, which is likely the Premium plan based on the services.
ZipJob pros
Here’s what people loved about the service:
- ATS optimization: Many reviewers appreciated that ZipJob resumes are optimized for Applicant Tracking Systems, increasing their chances of passing initial screening processes.
- Professional formatting: Customers frequently praised the professional and polished look of the resumes they received, which made them stand out to recruiters.
- Quick turnaround time: Several users liked the fast service, with some receiving their completed resumes within a short timeframe, allowing them to apply for jobs quickly.
ZipJob cons
Here’s what customers disliked about ZipJob:
- Inconsistent quality: Many users reported that the resumes were generic, poorly written, and riddled with errors. Some said it seemed like they were AI-generated and written by non-native English speakers.
- Unresponsive customer service: Many reviewers mentioned challenges with customer service, including difficulties in obtaining refunds, limited revisions, and a lack of responsiveness from the support team and writers.
- Questionable pricing: Some users felt the service was "scammy," especially when it didn’t deliver on its promises and revisions still didn’t meet their expectations, making them question the value for money.
Best for
ZipJob is particularly well-suited for entry-level job seekers who need a basic, professionally formatted resume that passes ATS screening. It's ideal for those who may not require extensive customization or tailored content in their resumes. Also, if the negative reviews about the slow response times are true, it’s best to use the service only if you’re casually browsing for jobs.
Teal reviews vs. ZipJob reviews
While ZipJob’s TrustScore of 3.2, Teal fares much better with a 4.3/5 (of which 82 percent are five-star reviews) on Trustpilot.
Also, ZipJob doesn’t have a presence on Chrome Web Store, but Teal’s free Chrome extension has a 4.9-star rating.
The sentiment of Teal reviews on LinkedIn is overwhelmingly positive:
Author note: Sarah (user in the screenshot) has since landed a job at popular tech company NVIDIA as an L&D specialist.
Teal is also highly recommended by talent acquisition partners if you want to make your resume easier to screen:
Teal reviewed the best AI Resume Builders so you can make the right choice.
Why job seekers prefer Teal
ZipJob may help you create a professional resume and cover letter, but Teal has a full-fledged AI Resume Builder that helps you customize your resume for each job. So instead of getting just one resume, you have the ability to create multiple versions, each uniquely tailored to the position you’re vying for.
There’s also no need to wait 48 hours or a few business days for the finished product. With Teal, you can instantly design resumes and get real-time feedback and a match score using the Matching Mode based on the job description.
You can also use AI to write and edit your summary, bullet points, and cover letter in minutes.
The generous free plan lets you do all of this for free. And if you do need to upgrade to Teal+, you can make use of the flexible pricing and pay weekly ($9/week) or monthly ($29/mo). Plus, you can downgrade your plan or cancel anytime you want.
More importantly, Teal resumes get results. Here’s how Ashleigh Went From Zero to 11 Job Interviews With Teal.
Teal is more than a resume builder—you can also use Teal to:
- Write bullet points with action verbs, measurable results and use keywords that appear in the job description
- Use the vast library of email templates to draft emails to easily convince the hiring manager and recruiter at every stage of your job search that you’re the right candidate.
- Keep track of the roles you’ve applied to with the job tracker, follow up with companies you’ve applied to, and organize everything in a centralized location.
The decision comes down to whether you want a resume writer or a resume builder. However, the write AI resume builder will undoubtedly give you more value as as you can use AI to both write and customize your content to each unique role. In contrast, you’re easily spend thousands of dollars on custom resumes for each tailored resume you order from popular but expensive resume writing services. Sign up for Teal to create a better resume for a fraction of the price.
Frequently Asked Questions
Is a ZipJob resume worth it?
A ZipJob resume can be worth it if you need a quick, ATS-optimized resume, particularly for entry-level positions. But, some users have pointed out the quality can be inconsistent, and others have reported issues with customization and customer service.
How much does ZipJob cost?
ZipJob offers three pricing plans: Launch at $139, Fast Track at $189, and Premium at $299. Each plan includes different levels of service, like resume writing, cover letter creation, and LinkedIn profile updates, with the option to pay monthly or through financing options like Affirm.
What is the turnaround time for ZipJob?
The typical turnaround time for a ZipJob resume is not mentioned on the website, but they do offer expedited delivery with the Premium plan. While some users receive their resumes quickly, others have experienced delays that impacted their job search timelines, even when ordering the Premium plan.
Can I use ZipJob for free?
ZipJob offers a free initial resume review, which provides feedback on how your current resume can be improved. But full access to their services, including professional resume writing and ATS optimization, requires purchasing one of their paid plans.
Is it easy to cancel ZipJob?
Canceling ZipJob can be challenging for some users. While the company allows cancellations, some customers have reported difficulties obtaining refunds and limited responsiveness from customer service when trying to cancel or modify their plans.
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