High Level Resume Tips for Client Services Specialists:
Crafting a resume as a Client Services Specialist is about showcasing your ability to foster strong relationships, manage client expectations, and deliver exceptional service. Your resume should not only reflect your professional experience and skills but also demonstrate your dedication to client satisfaction and your adeptness at solving problems with a customer-centric approach.
Here are some tailored resume tips to help Client Services Specialists stand out:
Highlight your client relationship-building skills:
As a Client Services Specialist, your primary role is to build and maintain positive relationships with clients. On your resume, emphasize your skills in understanding client needs, providing personalized service, and maintaining long-term relationships. Use specific examples to illustrate how you've successfully managed client portfolios or improved client satisfaction scores.
Showcase your problem-solving and adaptability:
In client services, you're often the first point of contact for resolving issues. Highlight your ability to troubleshoot problems, offer effective solutions, and adapt to changing circumstances. Provide examples of how you've navigated complex situations or turned challenging client interactions into positive outcomes.
Demonstrate your proficiency in client management systems and tools:
Your familiarity with Customer Relationship Management (CRM) software, helpdesk platforms, and other client service tools is crucial. Detail your experience with these systems, and mention any efficiencies or improvements you've introduced. If you've received training or certifications in specific software, be sure to include that information.
Quantify your impact on client retention and growth:
Use metrics to demonstrate your effectiveness in retaining clients and contributing to business growth. Include any relevant statistics, such as client retention rates, Net Promoter Scores (NPS), or revenue growth attributed to your client management efforts.
Tailor your resume to the job and company:
Customize your resume for each position by aligning your skills and experiences with the needs of the potential employer. Analyze the job description to identify the most sought-after skills and qualifications, and ensure these are prominently featured in your resume. Use industry-specific language and examples that resonate with the hiring manager and make it clear that you understand the unique challenges and opportunities within their organization.
By focusing on these key areas, Client Services Specialists can create a compelling resume that captures the attention of hiring managers and positions them as the ideal candidate for the role.
Must-Have Information for a Client Services Specialist Resume:
Here are the essential sections that should exist in an Client Services Specialist resume:
Contact Information
Resume Headline
Resume Summary or Objective
Work Experience & Achievements
Skills & Competencies
Education
Additionally, if you're eager to make an impression and gain an edge over other Client Services Specialist candidates, you may want to consider adding in these sections:
Certifications/Training
Awards
Projects
Let's start with resume headlines.
Why Resume Headlines & Titles are Important for Client Services Specialists:
For Client Services Specialists, the resume headline serves as a succinct banner that encapsulates your professional identity and value in the realm of client relations and service excellence. As a specialist in this field, you are the linchpin that ensures client satisfaction, retention, and the nurturing of ongoing business relationships. Your headline must, therefore, resonate with the core competencies that hiring managers seek in a top-tier Client Services Specialist.
Hiring managers are on the lookout for Client Services Specialists who can demonstrate a proven track record of managing client accounts, resolving complex issues with a customer-centric approach, and contributing to the growth of the company through exceptional service. Your resume headline should encapsulate your prowess in these areas, signaling your adeptness at fostering positive client experiences and your commitment to service excellence.
A compelling resume headline for a Client Services Specialist might highlight your years of experience in client management, your knack for elevating customer satisfaction scores, or your proficiency in developing client-centric solutions that drive loyalty and revenue. It should be a powerful, condensed statement that captures your professional essence and the unique benefits you bring to the table.
In contrast, a lackluster headline that is vague or overly broad misses the opportunity to brand you as a standout candidate. For instance, a headline that merely reads "Client Services Specialist" does little to differentiate you from the competition or to illuminate the specific talents and achievements that make you an ideal candidate for the role.
Your resume headline is a strategic tool in your job search arsenal as a Client Services Specialist. It should be finely tuned to the role you're targeting, underscore your distinctive value proposition, and succinctly convey your expertise in cultivating and maintaining robust client relationships. A well-crafted resume headline can be the deciding factor that captures a hiring manager's attention and propels you towards securing the position you aspire to.
Client Services Specialist Resume Headline Examples:
1. Client Services Specialist with 8+ years of experience in boosting customer satisfaction and retention rates for Fortune 500 companies
2. Dedicated Client Services Specialist recognized for exceptional problem-solving skills and increasing client loyalty by 25%
3. Proactive Client Services Specialist with expertise in CRM systems and a proven track record in streamlining client communication processes
Why these are strong:
These headlines are compelling because they immediately convey the candidate's experience level, specific achievements, and relevant skills. They highlight quantifiable successes such as improving customer satisfaction and retention rates, which are critical metrics in client services. Additionally, they showcase the candidate's dedication to problem-solving and their proactive approach to enhancing client communications, both of which are key attributes that hiring managers seek in Client Services Specialists.
1. Client Services Specialist with Good Communication Skills
2. Dedicated Client Services Professional with CRM Experience
3. Friendly Client Services Expert Focused on Customer Satisfaction
Why these are weak:
The headlines are generic and fail to differentiate the candidate from others in the field. They lack quantifiable achievements, specific expertise, or unique skills that would catch the attention of hiring managers. For instance, they do not mention any metrics of success such as customer retention rates or how their expertise in CRM systems led to improved client management processes. Additionally, terms like "good," "dedicated," and "friendly" are subjective and do not convey a clear professional value proposition.
Writing an Exceptional Client Services Specialist Resume Summary:
Resume summaries are crucial for Client Services Specialists as they provide a snapshot of your professional identity and the value you can bring to a company. This section should be a compelling pitch that not only highlights your expertise in client relations but also demonstrates your commitment to delivering exceptional service.
Key points that Client Services Specialists should convey in a resume summary include:
Customer Service Excellence:
Emphasize your dedication to providing top-tier customer service and your track record of maintaining high customer satisfaction levels. Mention any awards or recognition you've received for your service.
Communication Skills:
Showcase your ability to communicate effectively with clients, both in writing and verbally. Highlight your proficiency in resolving client inquiries and issues in a clear, empathetic, and professional manner.
Problem-Solving Abilities:
Illustrate your capability to diagnose and resolve client issues promptly. Share examples of how you've turned challenging situations into positive outcomes.
Product Knowledge:
Demonstrate your in-depth understanding of the products or services you support. Mention any specific training or certifications that have equipped you to better serve clients and address their needs.
Relationship Management:
Detail your experience in building and maintaining strong relationships with clients, which may include managing accounts, understanding client needs, and anticipating future inquiries or issues.
Technical Proficiency:
If applicable, highlight your familiarity with customer service software, CRM systems, and any other technical tools that have enabled you to efficiently manage client interactions.
Results-Driven Approach:
Provide examples of how your client service strategies have positively impacted the company, such as contributing to client retention, generating repeat business, or increasing customer loyalty.
In crafting your resume summary, select the attributes and experiences that align most closely with the specific Client Services Specialist role you are targeting. Your summary should be a blend of your strongest qualifications that will make a hiring manager immediately recognize your potential as an exceptional candidate.
Client Services Specialist Resume Summary Examples:
1. Accomplished Client Services Specialist with over 10 years of experience in fostering robust client relationships and delivering top-tier customer support within the financial services sector. Proven track record of enhancing client satisfaction by 30% through personalized service strategies and adept problem-solving, while successfully managing a portfolio of high-value accounts and consistently exceeding retention goals.
2. Dynamic Client Services Specialist with a passion for technology and 5+ years of experience in the software industry, specializing in client onboarding, training, and ongoing support. Recognized for implementing innovative client engagement programs that increased product adoption by 40% and received the ‘Outstanding Service Award’ for exceptional client advocacy and technical expertise.
3. Client-focused and detail-oriented Client Services Specialist with 7 years of experience in the healthcare sector, excelling in high-pressure environments. Expert in navigating complex client inquiries, reducing response times by 25%, and developing comprehensive client education materials that improved client understanding and satisfaction scores by 20%.
Why these are strong:
These summaries are strong because they each provide a clear snapshot of the candidate's industry expertise, key achievements, and the value they bring to the role. They quantify the impact the candidate has had in previous positions, such as improving client satisfaction, product adoption, and response times, which are critical metrics for Client Services Specialists. Additionally, they highlight personal attributes such as problem-solving, client advocacy, and the ability to thrive in high-pressure environments, which are highly sought after by employers in client-facing roles.
1. Client Services Specialist with over three years of experience in managing client relationships and resolving issues. Looking to apply my customer service skills in a new role that offers growth and development opportunities.
2. Dedicated Client Services Specialist with a track record of maintaining high customer satisfaction rates and adept at handling client inquiries. Seeking to bring my problem-solving abilities and client-focused approach to a challenging environment.
3. Client Services Specialist with a passion for helping clients achieve their goals, offering experience in account management and client communication. Eager to join a team where I can contribute to client success and improve service delivery.
Why these are weak:
The summaries provided are weak because they are too generic and lack specific details that would differentiate the candidate from others. They do not include quantifiable achievements, such as how they improved client satisfaction rates or retention, nor do they mention any specialized knowledge or unique skills that the candidate possesses. Additionally, they fail to convey how the candidate's experience aligns with the specific needs of the potential employer, which is crucial for making the resume stand out.
Resume Objective Examples for Client Services Specialists:
1. Enthusiastic and customer-oriented individual with a passion for building strong client relationships, seeking a Client Services Specialist position to leverage my excellent communication skills and problem-solving abilities to enhance client satisfaction and loyalty in a dynamic organization.
2. Recent graduate with a Bachelor's degree in Business Administration, aiming to apply my knowledge of customer service principles and my internship experience in client relations to deliver exceptional service as a Client Services Specialist at a reputable company.
3. Dedicated and empathetic professional with a proven track record in customer support, eager to join a team as a Client Services Specialist where I can utilize my active listening skills and solution-focused approach to drive positive outcomes and support the company's commitment to outstanding client service.
Why these are strong:
These objectives are strong because they clearly articulate the candidates' customer service orientation, relevant education, and practical experience, which are crucial for a Client Services Specialist role. They also demonstrate a proactive desire to apply their skills to contribute to client satisfaction and company success, which are key goals for any service-oriented position.
1. Eager to secure a Client Services Specialist role to utilize my communication skills and foster positive client relationships.
2. Recent graduate looking to start a career as a Client Services Specialist, bringing forth my enthusiasm for customer service and problem-solving abilities.
3. Motivated individual seeking a position in client services to apply my interpersonal skills and support company growth through client satisfaction.
Why these are weak:
These objectives are weak because they are too vague and fail to convey the candidate's unique qualifications or how they can specifically contribute to the potential employer. They lack measurable achievements, specialized skills, or a clear understanding of the Client Services Specialist role. Additionally, they do not address the needs of the employer or how the candidate's background aligns with the company's goals.
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How to Impress with Your Client Services Specialist Work Experience:
An effective Client Services Specialist work experience section should provide a clear and concise overview of the candidate's history in managing client relationships, resolving customer issues, and contributing to customer satisfaction and retention. It should showcase the specialist's ability to understand client needs, communicate effectively, and deliver solutions that align with both the client's expectations and the company's objectives.
The section should emphasize experiences that demonstrate a deep commitment to client service excellence, such as instances where the candidate went above and beyond to ensure client satisfaction, or when they successfully managed a large portfolio of diverse clients. It should also highlight the candidate's proficiency in using customer relationship management (CRM) software, their adeptness at handling client inquiries and complaints, and their skill in developing and maintaining long-term client relationships.
Key accomplishments might include metrics that reflect the candidate's impact on client retention rates, testimonials or feedback from satisfied clients, or specific examples of how the candidate contributed to the growth of client accounts through upselling or cross-selling initiatives. Additionally, it should illustrate the candidate's ability to work collaboratively with cross-functional teams to address client needs, and their capacity to adapt to changing market conditions and client demands.
Here is an example of how to frame a Client Services Specialist's work experience:
'As a Client Services Specialist at XYZ Corp, I managed a portfolio of over 50 key accounts, consistently achieving a 98% client satisfaction rate. I adeptly navigated complex client issues, reducing resolution time by 30% through the implementation of a new CRM workflow. My proactive communication and personalized service approach resulted in a 20% increase in account renewals and a 15% growth in upsell revenue. Collaborating closely with the sales and product teams, I successfully advocated for client-specific feature requests, enhancing product offerings and further solidifying client loyalty.'
By focusing on these areas, the work experience section will communicate to potential employers that the candidate is not only skilled in the technical aspects of client services but also excels in fostering positive, productive relationships that drive business success.
Best Practices for Your Work Experience Section:
Here are some tailored tips for Client Services Specialists to enhance their work experience section on their resumes:
Highlight your ability to manage and grow client relationships: Provide specific examples of how you've maintained long-term relationships with clients, including any strategies you used to understand their needs and preferences.
Quantify your impact on client satisfaction: Use metrics such as Net Promoter Scores (NPS), customer satisfaction ratings, or retention rates to demonstrate your effectiveness in delivering exceptional client service.
Detail your problem-solving prowess: Describe situations where you've successfully resolved client issues or complaints, and the steps you took to ensure a positive outcome.
Showcase your communication skills: Mention instances where your clear and effective communication, both written and verbal, led to successful project completions or resolved misunderstandings.
Emphasize your role in cross-functional teamwork: Explain how you've collaborated with other departments, such as sales, marketing, or product development, to meet and exceed client expectations.
Illustrate your proficiency in client services tools and technologies: Mention any CRM platforms, helpdesk software, or communication tools you're skilled in, and how you've used them to enhance client interactions.
Discuss your ability to upsell or cross-sell services: Provide examples of how you've identified opportunities for additional sales and the tactics you used to persuade clients to expand their service packages.
Reflect on your adaptability and learning: Describe how you've adapted to new products, services, or industry changes, and how this has benefited your clients and your company.
Include any relevant certifications or training: If you've completed any specialized courses in customer service, client relationship management, or related areas, make sure to list these accomplishments.
Use action verbs that convey client service excellence: Words like "cultivated," "enhanced," "streamlined," and "facilitated" can help to paint a dynamic picture of your client services expertise.
Lastly, tailor your resume to the job description: Use keywords and phrases from the job posting to ensure your resume aligns with what the employer is seeking in a Client Services Specialist.
By focusing on these aspects, Client Services Specialists can create a compelling work experience section that showcases their value to potential employers.
Example Work Experiences for Client Services Specialists:
Revitalized the client onboarding process for a portfolio of 50+ accounts, resulting in a 40% reduction in time-to-value for clients and a 95% satisfaction rate as measured by post-onboarding surveys.
Identified and resolved a recurring issue in service delivery by implementing a new CRM system, leading to a 30% decrease in client complaints and a 25% increase in client retention over a six-month period.
Developed and led quarterly business review meetings with key clients, contributing to an increase in upsell revenue by 20% and enhancing strategic partnerships.
Orchestrated the turnaround of a key client relationship that was at risk of churn by conducting a comprehensive needs assessment and delivering a customized service improvement plan, resulting in the retention of annual revenue worth $500k.
Championed the adoption of a client feedback loop that led to the introduction of two new service offerings, directly addressing client needs and generating a 15% increase in cross-selling opportunities.
Facilitated a series of client service workshops aimed at improving the team's communication skills, which saw a 10% improvement in Net Promoter Scores (NPS) within a year.
Managed a high-profile project to consolidate client communication channels, which streamlined client interactions and improved response times by 50%, significantly enhancing client satisfaction and operational efficiency.
Played a pivotal role in negotiating contract renewals with top-tier clients, securing an average of 5% annual growth in contract value while maintaining a 98% retention rate.
Implemented a proactive client service initiative that reduced the average issue resolution time by 35%, leading to a record-high client referral rate and contributing to a 10% growth in the client base.
Why these are strong:
These work experiences showcase the Client Services Specialist's ability to improve client satisfaction, retention, and revenue growth through strategic initiatives and problem-solving. The use of specific metrics demonstrates their direct impact on business outcomes. The examples also highlight the specialist's skills in relationship management, process improvement, and effective communication, all of which are critical competencies for a Client Services Specialist.
Handled client inquiries and complaints, ensuring they were addressed in a timely manner.
Assisted in the creation of client reports and presentations, providing basic data and information.
Collaborated with the sales team to identify client needs and opportunities for upselling services.
Managed a small portfolio of clients, maintaining regular contact and providing standard updates.
Participated in weekly team meetings to discuss client accounts and service improvements.
Provided training to new hires on company policies and client service procedures.
Supported client onboarding processes, helping to set up accounts and explaining service features.
Worked with the client service team to resolve issues, often following a set protocol.
Collected client feedback through surveys and communicated results to the management team.
Why these are weak:
The work experiences listed are weak because they are too vague and fail to convey the candidate's accomplishments or the value they added to their previous roles. There is no mention of how their actions improved client satisfaction, retention, or company growth. To enhance these bullet points, the candidate should include specific examples of how they positively impacted the client experience, use metrics to quantify their successes, and employ more dynamic verbs to describe their actions and responsibilities.
Top Skills & Keywords for Client Services Specialist Resumes:
As a Client Services Specialist, you are the frontline representative of your organization, responsible for delivering exceptional customer service and building strong relationships with clients. To excel in this role, you must possess a unique blend of technical proficiency and interpersonal skills. When crafting the skills section of your resume, it is essential to showcase your ability to not only resolve complex issues and navigate intricate systems but also to communicate effectively, build trust with clients, and provide personalized solutions. A well-crafted skills section will demonstrate to potential employers that you have the diverse skill set needed to excel as a Client Services Specialist and drive customer satisfaction and loyalty. In the following sections, we will outline the top hard and soft skills that are essential for success in this dynamic and rewarding role.
Top Hard & Soft Skills for Client Services Specialists
Hard Skills
Customer Relationship Management (CRM) Software
Client Account Management
Technical Support and Troubleshooting
Data Entry and Database Management
Project Management Tools
Financial Analysis and Reporting
Business Communication
Salesforce Platform Proficiency
Microsoft Office Suite
Conflict Resolution
Service Level Agreement (SLA) Management
Process Improvement Techniques
Soft Skills
Communication and Interpersonal Skills
Active Listening and Empathy
Problem Solving and Analytical Thinking
Customer Service Orientation
Patience and Composure
Adaptability and Flexibility
Time Management and Organizational Skills
Conflict Resolution and Negotiation
Teamwork and Collaboration
Attention to Detail
Emotional Intelligence and Relationship Building
Professionalism and Work Ethic
Go Above & Beyond with a Client Services Specialist Cover Letter
Client Services Specialist Cover Letter Example: (Based on Resume)
Dear [Company Name] Hiring Manager,
I am writing to express my enthusiastic interest in the Client Services Specialist position at [Company Name]. With a proven track record of fostering positive client relationships, driving customer satisfaction, and contributing to team success, I am eager to bring my expertise to your esteemed company.
In my previous role at a fast-paced customer service center, I honed my ability to manage and resolve complex client inquiries, ensuring that each client felt heard, valued, and satisfied with the solutions provided. My commitment to excellence in client service led to a 30% increase in customer retention and a consistent customer satisfaction rating of over 95%.
One of my key strengths is my ability to quickly adapt to new technologies and systems, which allows me to efficiently manage client accounts and maintain accurate records. I am adept at analyzing client needs and collaborating with cross-functional teams to develop and implement strategies that enhance service delivery and exceed expectations.
Moreover, I have a knack for identifying opportunities for process improvements, which has resulted in a 15% reduction in response times and a significant increase in the efficiency of client service operations. My proactive approach and attention to detail have been instrumental in streamlining communication channels and ensuring that clients receive timely and effective support.
At [Company Name], I am excited about the prospect of contributing to a culture that values innovation, client satisfaction, and continuous improvement. I am confident that my passion for building strong client relationships, coupled with my skills in problem-solving and project management, will make me a valuable asset to your team.
Thank you for considering my application. I am looking forward to the opportunity to discuss how my experience and client-centric approach can contribute to the ongoing success and growth of [Company Name].
Warm regards,
[Your Name]
As a Client Services Specialist, you are well-versed in the art of building strong relationships with clients and providing exceptional service. Just as you excel in personalizing interactions with clients, a tailored cover letter can help you stand out to potential employers and secure that coveted interview. Your cover letter is an extension of your resume, allowing you to showcase your passion for client satisfaction and highlight your relevant experience in a way that a resume alone cannot.
Here are some compelling reasons for submitting a cover letter as a Client Services Specialist:
- Personalize your application by addressing the specific needs and challenges of the company's client base
- Highlight your strong communication skills and ability to effectively manage client relationships
- Showcase your problem-solving abilities and how you have successfully resolved client issues in the past
- Demonstrate your understanding of the importance of client satisfaction and how you can contribute to the company's success in this area
- Share examples of how you have gone above and beyond to exceed client expectations and deliver exceptional service
- Stand out from other applicants by showing your genuine interest in the company and the role, and how you can make a positive impact in the client services department
By including a well-crafted cover letter with your resume, you can make a compelling case for why you are the ideal candidate for the Client Services Specialist position and increase your chances of securing an interview.
Resume FAQs for Client Services Specialists:
How long should I make my Client Services Specialist resume?
The ideal length for a Client Services Specialist resume is typically one to two pages. Here's why:
1. **Conciseness and Relevance:** Client Services Specialists should focus on conciseness and relevance in their resumes. The goal is to provide a clear and concise overview of your experience, skills, and accomplishments that are directly relevant to the position you're applying for. Including unnecessary information can distract from your key qualifications.
2. **Experience Level:** The length of your resume can also depend on your level of experience. If you are an entry-level candidate or have a few years of experience, a one-page resume should suffice. For those with extensive experience that is directly relevant to the job, a two-page resume can be appropriate to detail the depth of their work history and achievements.
3. **Clarity and Impact:** A shorter resume can often make a stronger impact by allowing the hiring
What is the best way to format a Client Services Specialist resume?
The best way to format a Client Services Specialist resume is to ensure it is clear, concise, and tailored to highlight relevant experience and skills that align with the job description. Here's a breakdown of an ideal resume format for a Client Services Specialist:
1. **Contact Information:**
- Include your full name, phone number, email address, and LinkedIn profile (if applicable) at the top of the resume.
2. **Professional Summary or Objective:**
- Write a brief 2-3 sentence summary of your qualifications and career goals, focusing on your customer service expertise and any significant achievements.
3. **Work Experience:**
- List your work history in reverse chronological order, starting with your most recent position.
- For each job, include your job title, the company name, location, and dates of employment.
- Under each role, use bullet points to describe your
Which Client Services Specialist skills are most important to highlight in a resume?
When crafting a resume as a Client Services Specialist, it's important to highlight skills that demonstrate your ability to manage client relationships, understand client needs, and deliver exceptional service. Here are some key skills to consider including, along with explanations for each:
1. **Communication Skills**: As a Client Services Specialist, you'll need to communicate effectively with clients through various channels such as email, phone, and in-person meetings. Highlighting your ability to convey information clearly and listen actively is crucial.
2. **Problem-Solving Abilities**: Clients will often come to you with issues or challenges. Showcasing your ability to identify problems, analyze potential solutions, and implement them effectively is a valuable skill.
3. **Customer Service Orientation**: A strong focus on customer satisfaction is essential. Highlight your commitment to understanding and meeting client needs, going above and beyond to ensure a positive experience.
4. **Technical Proficiency**: Depending on the industry, you may need to be familiar with specific software or systems that are used to manage client information or service delivery. Mention any relevant CRM (Customer Relationship Management) tools or industry-specific platforms you're skilled in.
5. **Project Management Skills**: Often, Client Services Specialists are responsible for managing multiple client accounts or projects simultaneously.
How should you write a resume if you have no experience as a Client Services Specialist?
Writing a resume without direct experience as a Client Services Specialist can be challenging, but it's important to focus on transferable skills, relevant coursework, volunteer work, internships, or any part-time work that has equipped you with the necessary skills for the role. Here's how to approach it:
1. **Choose the Right Resume Format:**
- Use a functional resume format that emphasizes skills over chronological work history.
- Alternatively, a combination resume can highlight both your skills and any relevant experiences.
2. **Professional Summary:**
- Start with a strong professional summary that positions you as eager and capable, focusing on your customer service skills, communication abilities, and any relevant traits or coursework.
3. **Highlight Transferable Skills:**
- Identify skills from your past experiences that are relevant to a Client Services Specialist role, such as communication, problem-solving, empathy, patience, and the ability to learn quickly.
- Use bullet points to make these skills stand out.
4.
Compare Your Client Services Specialist Resume to a Job Description:
See how your Client Services Specialist resume compares to the job description of the role you're applying for.
Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Client Services Specialist resume, and increase your chances of landing the interview:
- Identify opportunities to further tailor your resume to the Client Services Specialist job
- Improve your keyword usage to align your experience and skills with the position
- Uncover and address potential gaps in your resume that may be important to the hiring manager
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