Customer service managers understand the importance of a positive customer experience, and strive to offer timely and meaningful solutions. As a customer service manager, your resume should reflect the same dedication to problem-solving and customer care. We've compiled 15 customer service manager resume examples to help provide insight into how to craft the perfect resume for this role.
You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.
Here are some tips to help Customer Service Managers get into the right mindset for the resume creation process:
Highlight customer results:
As a Customer Service Manager, your resume should showcase your ability to deliver customer-centric results. Aim to highlight your strongest achievements and successes in meeting customer needs and developing customer satisfaction, using concrete customer feedback wherever possible.
Demonstrate relationship-building:
Customer Service Managers are responsible for building strong relationships with customers. Include information about your experience in interpersonal communication and customer service techniques, such as active-listening, problem-solving, and conflict resolution.
Reflect customer service strategies:
Your resume should also demonstrate your experience developing, executing, and improving customer service and support strategies. Highlight your experience in process design, training, customer success, and customer satisfaction initiatives.
Tailor your resume to the job and company:
Make sure to tailor your resume to each job you apply for, emphasizing the skills and experiences that make you a strong fit for the specific role and company.
Here are the essential sections that should exist in a customer service manager resume:
Additionally, if you're eager to make an impression and gain an edge over other customer service manager candidates, you may want to consider adding in these sections:
Let's start with resume headlines.
Results-Driven Customer Service Manager with 4+ Years of Successful Experience
Highly Experienced Customer Service Manager Skilled In Client Relations and Solutions
A strong resume headline should be concise, informative, and showcase key strengths in a positive manner.
The two examples of good resume headlines provided are both concise and persuasive. The first headline communicates the individual is results-driven with 4+ years of experience, and the second headline explicitly notes the individual's experience in client relations and solutions.
Experience Customer Service Manager - 4 years of Supervision
Customer Service Management – Ready to Lead a Team
The two bad examples of resume headlines are both too vague and generic. The first headline does not demonstrate any unique skills or accomplishments and the second does not provide detail about the individual's expertise. Additionally, both headlines are overly wordy which does not leave much room for showing other accomplishments.
A resume summary is a brief yet essential overview of your skills, experiences, and accomplishments as a Customer Service Manager. It highlights the most relevant information of your career and showcases how your experiences and skills align with the position you're applying for.
For Customer Service Managers, your resume summary should highlight your strong leadership skills, ability to handle complex customer service issues, and experience in team management. A well-crafted summary should also demonstrate your ability to drive customer satisfaction, improve processes, and manage customer service operations effectively.
Here are a few tips for writing an effective resume summary for Customer Service Managers:
Why these are strong:
Why these are weak:
A motivated professional with 1 year of customer service experience seeking a management role at ABC company where I can leverage my background to enhance the customer service department’s operations.
Energetic and organized professional with 1 year of customer service experience looking to join the team at ABC company as a Customer Service Manager to help improve customer service procedures and foster loyalty.
Why these are strong:
Generalist with 1 year of customer service experience seeking to help manage the team at ABC company.
Young, enthusiastic professional with 1 year of customer service experience looking to work towards an entry-level management role in the customer service department at XYZ company.
Why these are weak:
Managed a team of 10 customer service representatives, resulting in a 15% decrease in customer complaints over a 6-month period.
Developed and implemented a customer service training program, leading to a 20% improvement in customer satisfaction.
Organized and participated in promotional events, resulting in a 10% increase in sales.
Developed and maintained a customer service system, resulting in a 10% decrease in response times over a 3-month period.
Created and managed a customer service database, leading to a 5% reduction in customer service costs.
Organized and coordinated promotional activities, resulting in a 5% increase in customer engagement.
Why these are strong:
Managed a team of customer service representatives.
Developed and implemented a customer service training program.
Organized promotional activities.
Developed and maintained a customer service system.
Created and managed a customer service database.
Participated in promotional events.
Why these are weak:
Dear Hiring Manager,
I am writing to express my keen interest in the Customer Service Manager position at [Company Name]. As an experienced customer service manager with a proven track record in managing teams and improving customer satisfaction ratings, I am confident in my ability to make a valuable contribution to your company.
In my previous role, I managed a team of customer service representatives, resulting in a 20% increase in customer satisfaction ratings. I achieved this by developing and implementing new customer service policies and procedures, which led to a 15% reduction in customer complaints. Furthermore, I collaborated with cross-functional teams to deliver projects and initiatives on-time and on-budget, which resulted in a 15% increase in departmental productivity.
As a strong believer in quality work and attention to detail, I also demonstrated my ability to deliver results in the usual projects that an individual would be assigned at this level. My experience in managing teams and providing support to senior customer service managers has also had a positive impact on the company's overall performance.
I am confident that my skills and experience would enable me to effectively manage your customer service team and improve customer satisfaction ratings for [Company Name]. I am excited about the opportunity to contribute my expertise to your organization and would welcome the opportunity to discuss further how I can make a valuable contribution to your team.
Thank you for your consideration.
Sincerely,
[Your Name]
A cover letter is a valuable tool for any job seeker, and this is especially true for customer service managers. Customer service management is a highly competitive field, and a cover letter can help you stand out from other applicants. It can showcase your communication skills, highlight your relevant experience, and demonstrate your enthusiasm for the position.
While a resume provides a summary of your skills and experience, a cover letter allows you to personalize your application and connect with the hiring manager on a deeper level. It's an opportunity to tell your story, explain why you're passionate about customer service management, and show how you can add value to the organization.
Here are some of the key reasons for pairing your customer service manager resume with a cover letter:
We understand that writing a cover letter may seem daunting, but it doesn't have to be. Remember that the cover letter is an extension of your resume, so you can use the same format and content as your resume. It's also a chance to address any gaps or questions that the hiring manager may have after reading your resume.
Tips for aligning your cover letter with your resume:
The ideal length for a Customer Service Managers resume is 1-2 pages. This allows you to showcase your professional experience and qualifications, while still keeping the document concise and focused on the key points. However, if you have many years of experience, more than two pages can be acceptable as long as you focus on the most recent and most relevant information. Avoiding filler words, information, and irrelevant duties can also help you to keep your resume on the shorter side.
When crafting a Customer Service Manager resume, it is important to clearly present your qualifications and experiences in a professional way. Include your most relevant accomplishments and skills upfront in the resume to grab the attention of the reader. Use bulleted lists to break up information into organized chunks, and make sure to use industry-specific words and phrases wherever appropriate to indicate your knowledge of the field. Lastly, use a simple, clear font to ensure that the content can be easily read and understood.
Customer Service Managers should always be sure to include hard skills related to customer service, communication, time management, and problem solving in their resumes. Specifically, these professionals should highlight that they have expertise in customer service issues resolution, multi-channel customer service (phone, email, etc.), sales, customer dispute management, conflict resolution, call center operations, customer surveys, customer feedback, and maintaining customer relationships. In addition, Customer Service Managers should strive to include technical skills such as proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), CRM systems such as Salesforce and Zoho, data analytics, project management software such as Asana, Jira, and Trello, customer support software such as Zendesk and Helpshift, and any other software related to customer service management. It is also beneficial to include a variety of soft skills such as demonstrated aptitude in starting and managing customer service operations, customer orientation, effective communication, customer loyalty, adaptability, empathy and sympathy, negotiation, problem-solving, multitasking, and attention to detail. By carefully selecting the hard and soft skills that suit their customer service management experience, Customer Service Managers should be able to create an effective resume.
If you have no experience as a Customer Service Manager, focus on the key competencies and skills the job requires. Aim to highlight the skills you do have that can be translated to the role, such as excellent communication, problem-solving, and customer service (if applicable). Be sure to include details such as coursework, internships, and volunteer work that demonstrate your commitment and drive to work in customer service management. Make sure to keep your resume concise and to the point, and position yourself for success as a Customer Service Manager.
