Client Service Coordinator

The Client Service Coordinator role at TVP is seeking an individual with a customer service mentality and a natural desire to achieve the best possible outcome. This position requires the ability to thrive in a fast-paced startup environment, working within a small team and managing multiple priorities. The ideal candidate should have experience using e-commerce tools, be proficient with Google Sheets and Microsoft Excel, and possess impeccable organization skills. Additionally, the role requires high customer empathy, excellent communication skills, and the ability to handle objections.

• Have a customer service mentality with a natural desire to reach the best possible outcome
• Thrives working in a fast-paced startup environment and a small team — juggling multiple priorities and making things happen fast
• Have experience using e-commerce tools and enjoys learning new tools and systems (Should be able to execute tasks on Shopify (Returns, exchanges, shipping Questions, etc)
• Work with team to research and resolve open questions
• Excellent written and communication skills
• Should be proficient with Google sheets/Microsoft excel
• Should be emotionally strong and have thick skin while dealing with angry customers/clients
• Impeccable organization skills, attention to detail, and ability to handle high volume and manage your own time
• High customer empathy and the ability to handle objections
• Comfortable using Google suite (Docs, Sheets, Slides, Sites)
• Computer Skills => can easily learn to use new systems (Asana, CS platforms, Front, etc.)
• A flair for sales process with prior experience
• Upbeat, enthusiastic, pleasant personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional

• Customer service mentality with a natural desire to reach the best possible outcome
• Ability to thrive in a fast-paced startup environment and a small team, juggling multiple priorities and making things happen fast
• Experience using e-commerce tools and willingness to learn new tools and systems, specifically Shopify (Returns, exchanges, shipping questions, etc)
• Ability to research and resolve open questions with the team
• Excellent written and communication skills
• Proficiency with Google Sheets/Microsoft Excel
• Emotionally strong and able to handle angry customers/clients
• Impeccable organization skills, attention to detail, and ability to handle high volume and manage own time
• High customer empathy and ability to handle objections
• Comfortable using Google Suite (Docs, Sheets, Slides, Sites)
• Computer skills and ability to easily learn new systems (Asana, CS platforms, Front, etc)
• Flair for sales process with prior experience
• Upbeat, enthusiastic, pleasant personality with attention to detail
• Excellent listening skills and energetic phone presence
• Professional demeanor

• Competitive annual salary
• Learning opportunities
• Working in a great culture