Senior Manager, Customer Success

Sysdig is seeking a Senior Manager of Customer Success who will be responsible for leading a team of customer success architects/engineers. The role involves driving adoption, retention, and expansion of Sysdig solutions, as well as hiring, managing, and coaching the team. The successful candidate will have extensive experience in customer success or sales roles, as well as domain expertise in cloud and container security, CI/CD, Kubernetes, and cloud architecture. This is an opportunity to join a rapidly expanding team and company at the forefront of cloud security.

• Drive adoption, retention, and expansion across the team, aligning with Sales leadership in the respective sales area.
• Hire, manage, and coach a highly technical team of Sr. Customer Success Architects/Engineers to align individual, team, and company goals.
• Develop and refine key success metrics across the customer lifecycle and standardize customer success practices to improve business outcomes and operational efficiency.
• Collaborate cross-functionally with sales, product management, marketing, support, professional services, and education to define and optimize the customer journey.

• Highly experienced (5+ years' preferred) in building, leading, and managing a team at a technology/SaaS company or consulting/service organization
• Extensive experience (8+ years' preferred) in customer success or Sales related role
• Domain expertise in cloud and container security, CI/CD, Kubernetes, and cloud architecture

• Competitive compensation including equity opportunities
• Flexible hours and additional recharge days
• Mental wellbeing support through Modern Health for you and your family
• Career growth